Deskside Support Technician Sample Resume Format in Word Free Download -->

Deskside Support Technician Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Macmillion Disusa
59 Benedict Ct.
Dayton, NA 70421
352-750-7052
M_disusa95@ymail.com

OBJECTIVE
Having over 15 years of customer service experience, and over 7 years of technical support experience both on-site and remote, I am looking for a position that will be both challenging, and give me the opportunity to expand my knowledge and skill set.

EDUCATION
Bachelor of Arts in English, September 2002
Saint Joseph's University, Philadelphia, Pennsylvania

TECHNICAL SKILLS
ñ  Windows XP/7
ñ  Redhat 9
ñ  Hardware & Software troubleshooting
ñ  Dell, HP, Compaq, Lenovo, IBM, and Toshiba hardware upgrades and repairs
ñ  Lexmark and Hp printers
ñ  Microsoft Office Suites from XP to 2010
ñ  Imaging and application layering
ñ  Virus removal
ñ  Data backup

EMPLOYMENT
June 2010 to Current: Bank of America/Merrill Lynch, Pennington, New Jersey
Deskside support technician.
ñ  Installation of hardware including desktops, laptops, monitors, and printers.           
ñ  Layering of client necessitated applications. 
ñ  Copying of files and settings from users’ old hardware to new hardware.   
ñ  Imaging of new hardware, data-wiping and re-imaging of recycled hardware.         
ñ  Troubleshooting and rectifying of hardware and software caused computer malfunctions.
ñ  Supported over 8000 users on-site and another 4500 globally.
ñ  Responsible for maintaining security of confidential financial information.
ñ  Retained over $4.5 billion in retirement funds by setting up UPS Worldship Software.
ñ  Participated in Merrill Lynch to Bank of America transition process.
ñ  Windows XP to Windows 7 transition application test team member.

December 2004 to June 2010: Burlington Coat Factory, Burlington, New Jersey
ñ  Balanced workload for over 430 locations nationwide.
ñ  Provided remote technical support for roughly 8000 users.
ñ  Created internal documentation for new models of printers and scan guns for department.
ñ  Implementation of and user training on usage of task management software.
ñ  Went on-site to completely rewire stores as part of store conversion process.



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