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Office Depot, Inc. – Torrance and
Signal Hill, California
Operations
Analyst/Help Desk Lead
2/1997-11/2004
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Resume Of
Maston Hubbard
20041 Wyndridge Circle
Colorado, HA 30411
Tel (820) 330-7029
Email: maston_hubbard66@gmail.com
SUMMARY
Seasoned
Information Technology manager and consultant for retail, wholesale, distribution,
apparel and entertainment. Diverse
background in Infrastructure Operations, staff management, project management, budget
administration, help desk, technical support, procurement and contract administration
ACCOMPLISHMENTS
·
Managed
corporate and remote office client technology teams supporting over 2000 users
located in 2 corporate buildings, 6 distribution centers and 4 showrooms
nationwide. Direct liaison for
executive teams facilitating all areas of support for upper level executives.
·
Spearheaded the deployment
of IBM Tivoli Endpoint Manager (BigFix) to allow remote management of more than
2000 devices nationwide from a single endpoint with an annual expected savings
of over $60000 in power consumption costs and a reduction in the estimated
monthly patch cycle man hours from 250 to 20.
·
Controlled
IT purchasing and inventory tracking of all BCBG IT hardware and software for
over 1500 corporate and remote employees and over 450 retail stores.
·
Successfully
relocated over 1000 end users and 250 network and local printers from 3 remote
locations into Viking Office Products 50 million dollar corporate headquarters
in Los Angeles, CA.
·
Completed
conversion of 750 desktop workstations from Compaq to Dell platform running
Microsoft Windows XP operating system as part of a 2 million dollar hardware/software
upgrade.
·
Coordinated
the hardware and software installation of a 205 seat Office Depot call center
in Los Angeles, CA as part of a $500,000
dollar call center expansion.
EXPERIENCE
BCBGMAXAZRIA - Vernon, California
Desktop Manager
11/
2007-Current
·
Controlled
the purchasing and inventory tracking of all BCBG’s IT hardware and software
for over 1500 corporate and remote employees and over 450 U.S. retail locations.
·
Responsible
for the daily management of IBM Tivoli Endpoint Manager Software, deployment of
real-time updates and hardware/software management of all Windows and MAC
devices.
·
Provided
weekly and monthly hardware/software reports to upper management as requested.
·
Led a
team of 6 PC technicians to support over 1500 corporate and remote users.
·
Direct
liaison for executive teams facilitating all areas of support for upper level
executives.
·
Established
and implemented Moves, Adds and Changes (MAC) policy in collaboration with Human
Resources and Facilities departments to handle execution of over 750 end user
moves per year.
TVG Network - Los Angeles,
California
Help Desk Supervisor/Network Admin
7/2006-11/ 2007
·
Provided
support for 100 end users for all help desk, desktop and network related
issues.
·
Responsibilities
included the daily maintenance, addition and deletion of users and voicemail
support for TVG’s corporate Avaya telephony system.
·
Handled
the maintenance, support and scheduling of daily, weekly and monthly backups
for 11 corporate and broadcast servers.
·
Controlled
the purchase, installation and inventory management processes for all IT
related hardware and software.
Office Depot, Inc. – Torrance and
Signal Hill, California
Operations
Analyst/Help Desk Lead
2/1997-11/2004
·
Responsibilities include the daily support of
approximately 100 locations, 3 local call centers and 3000 employees.
·
Completed
conversion of 750 desktop workstations from Compaq to Dell platform running
Microsoft Windows XP operating system as part of a 2 million dollar
hardware/software upgrade.
·
Coordinated
the hardware and software installation of a 205 seat Office Depot call center
in Los Angeles, CA as part of a $500,000 call
center expansion.
·
Successfully
relocated over 1000 end users and 250 network and local printers from 3 remote
locations into Viking Office Products 50 million dollar corporate headquarters
in Los Angeles, CA.
·
Oversaw shipping, receiving and asset management of
all technology for 5 call centers and 10 distribution centers nationwide.
Education
Hofstra University, Uniondale, New York
Bachelor’s
Degree – Marketing
American
Management Association
Management Skills for New Managers
Business Systems
Analysis and Design
Project
Management – Learning Tree international
Introduction to Project Management
Project Management for IT
professionals
Symantec Endpoint
Management- Symantec Inc.
Symantec Endpoint Protection 12.X: Administration
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