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Supervising Associate Account Coordinator Sample Resume Format in Word Free Download

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Celia Majors
309 West 2nd Street, NY, NY 10001                    (347) 842-9876                                          Celia@gmail.com

Summary: Marketing Communications professional experienced in managing outreach campaigns, creating marketing/sales collateral, producing events, and conducting on-line research.
Quick mastery of technical & product information to make accessible to broader (sales) audiences.

Core SKILLS
ü   Business Development / Prospect Outreach
ü   Competitive Intel / Research
ü   Account Management & Financial Reporting
ü   Writing: Marketing & Legal / Contracts
ü   Events: Development & Execution
ü   Marketing: Direct-mail, Telemarketing, email
ü   MS Word, Excel, PowerPoint
ü   HTML (intermediate)

PROFESSIONAL EXPERIENCE
For current activities, see Affiliations on Page 2

Ernst & Young – Supervising Associate / Account Coordinator                                   Jan. – Sept. 2011
Coordinated 3 major accounts supervised at E&Y’s chairman ($50 million in annual revenue)
v  Account Management:
ü  Co-developed account plans to include sales targets, service offerings, and client outreach strategies.
ü  Boosted teamwork and sales revenues by coordinating account-team competition program.
Ø  Sales Pipeline: Coordinated $50 million in institutional business advisory and assurance sales.
Ø  Structured Finance: Identified un-reported and uncollected revenues by reconciling structured finance reports.
Ø  Marketing Collateral: Deepened client relations by developing new client account review decks.
Ø  Research: Developed organizational charts of client hierarchies to help account team in sales strategies.
Ø  Quality Assessment: Discovered service gaps and dissatisfied client opinions by coordinating quality assessment meetings.
Ø  News Tracking: Alerted senior partners on client mentions in Factiva and WSJ articles.
Ø  Professional Development: Presented to fellow account managers on the Foreign Account Tax Compliance Act (FATCA) legislative mandates and how E&Y service offerings align to client’s needs.
Ø  Contracts / Legal: Managed / edited service contracts between E&Y and clientele.
Separated from E&Y with severance package.

Thomson Reuters – Program Coordinator                                                                   June – Oct. 2009
Managed client relations and marketing operations for Thomson West’s Continuing Education programs.
Ø  Competitive Intelligence: Quickly acquired understanding of the industry and generated competitive intelligence analyses on pricing and content of competitor products and recommended new strategies.
Ø  Website Management: Composed content of new sub-pages for on-line catalogue.
Ø  Research: Composed new content from legal internet sources enhancing themes and topics of events.
Ø  Project Management: Managed internal relations between Sales, Marketing, Operations, and Event depts.
Ø  Databases: Created / managed databases & calendars for Marketing and Events depts.
Staff reductions downsized the NYC Thomson West Legal Education business unit.
Separated with severance pay. References available.



Continued on Page 2
Cowan Financial / MassMutual – Marketing & Business Development Agent                 July 2006 – May 2009
Generated sales leads for financial advisor sales force.
v  Acquired NASD Series 6 & 63 and NY State Life & Health Insurance licenses.
Ø  Marketing Writing: Increased sales meetings by composing new sales scripts & product cover letters for use with prospects (benefits managers, business owners, and investors).
Ø  Business Development: Established 400+ B2B and B2C sales meetings for the sales force agents.
Ø  Database Mgmt: Identified 25,000+ prospects from internet and Dun & Bradstreet sources assessing annual sales, employee growth patterns, and credit profiles for sales targets.
Ø  Legal Writing: Composed internal service agreements between Compliance, Sales Force, and Management.
2008 recession impacted sales. Resigned to accept position at Thomson Reuters. References available.

Fashion Institute of Technology – Associate, International Programs                              Aug. 2004 – June 2005
Supported business and enrollment development and marketing, events, and operations of study abroad programs.
Ø  Legal Writing: Increased revenues by restructuring consulting service proposals / fee schedules for European and Asian clientele (up to $200,000 per contract).
Ø  Website Mgmt: Doubled customer response rates by composing new web content to market program services.
Ø  Event Mgmt: Generated revenues of $10,000+ per event serving as coordinator of trade shows and seminars.
Ø  Marketing Writing: Produced enrollment and revenue presentations demonstrating the 2003 Iraq War impact.
Ø  Database Mgmt: Streamlined relations and account reconciliation processes with clients and service vendors.
Resigned to transition career to the business sector to develop a better salary and career track.
References available.

Baruch College – Graduate Assistant                                                                              Feb. 2002 – Jan. 2004
Supported deans and directors in public, media and donor outreach initiatives.
Ø  Marketing Writing: Aided fundraising by composing newsletter interviews and overseeing direct-mail operations
Ø  Event Mgmt: Furthered public relations as deputy supervisor of lecture and panel debate series.
Speaker highlights included: Ed Koch, Gifford Miller, and Ray Kelly. Time Warner Ch.75 featured events.
Ø  Databases: Eliminated out-of-date addresses by reviewing donor databases and mailing lists.
References available.

EDUCATION:
v  Masters- Higher Education Management, Baruch College                           (May 2004)
v  Bachelors, History, Pace University, NYC                                                             (May 2000)

AFFILIATIONS:
International Association of Business Communicators [NY Chapter] –    Co-chair Programming (2006 – 2011)
Treasurer / Secretary        (2012)
v  Doubled attendance rates by enhancing on-line event advertisement design and content.
v  Designed and produced 25 seminars on Investor Relations, Marketing, and Communications issues impacting the financial, professional, consumer product and legal services industries.
v  Recruited senior managers as lecturers from:


o  Alcoa
o  American Express
o  AXA Financial
o  Chanel
o  Discovery Channel
o  Grant Thornton
o  IBM
o  JPMorgan
o       Lord Abbett
o       Pfizer
o       PricewaterhouseCoopers
o       Towers Perrin


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