Supervised Personnel Sample Resume Format in Word Free Download -->

Supervised Personnel Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Anna Frein
309 North 7th Street                                                                       206.280.9876 Seattle, WA 98001                                                                                                                                 anna@gmail.com
 



Objective
To acquaint potential employers with my background in the field of Technical Support.

Education         Bachelors of Arts in Philosophy
                              University of Puget Sound, Tacoma, WA December 2008
                             
Related Experience        
                              Operational Solutions and Support Specialist, January 2011 – Present
                              Expeditors International (UK) Ltd., London, UK
·        Reporting – Supported business through the development of reports and data visualization tools using a combination of business intelligence software, proprietary software, and various scripting languages.
·        Process Analysis and Solution Development – Planned, developed, and implemented tools designed to ease pain points in operational and managerial tasks.
·        Script Development – Designed, developed, and implemented scripts for a variety of tasks including data extraction from DB2 databases, automated file transfers, file system monitoring, and data manipulation.
·        Server Support – Installed and maintained servers in a data center.

                              Document Management Support Specialist, June 08 - December 10
                              Expeditors International of Washington, Seattle, WA
·        Software Support – Led a tier-3 helpdesk supporting proprietary software for a leader in global logistics.
·        Server Management – Managed Unix and Windows servers via the GUI and the command line, tracked EDI data-flow, and troubleshot client applications in Windows.
·        Script Development – Designed, developed, implemented, and supported Unix and Windows shell scripts for a variety of tasks including distribution of files across the network, software configuration, and automated task management.
·        Deployment – Managed the deployment of new software versions throughout the world-wide Expeditors network.
·        Research – Investigated and documented software bugs for resolution by the appropriate development team, utilizing a variety of tools including SQL query development.
·        Documentation and Training – Expanded and improved the team’s technical documentation, wrote and implemented a new training plan for the team, and administered training for the company’s Corporate HQ.
·        Mentoring – Provided support and training for other on the team.

                              Residential Network (ResNet) Student Manager, August 06 - May 08
                              Office of Information Services, University of Puget Sound, Tacoma, WA
·        Personnel Management – Supervised, trained, and led a student staff of 15+ individuals.
·        Windows Image Management – Developed, deployed, and maintained images for residential and inter-office computer labs.
·        Domain Administration – Managed user profiles with Active Directory and Group Policy.
·        Documentation – Standardized and wrote inter-office documentation.
                             
                              ResNet Tech-Shop Supervisor, August 05 - August 06
                              Office of Information Services, University of Puget Sound, Tacoma, WA
·        Supervised Personnel – Supervised and maintained a computer tech shop for the students of the University of Puget Sound.
·        Educated Users – Coordinated a team of student staff focused on end-user education.
·        Continued the tasks associated with my position as a ResNet Consultant.

                              ResNet Consultant, September 04 - August 05
                              Office of Information Services, University of Puget Sound, Tacoma, WA
·        Technical Support – Worked as part of a team of student staff to provide comprehensive hardware, software, and network troubleshooting for the students of the University by e-mail, phone and in person.
·        End User Support – Helped students to resolve dozens of malware, networking and hardware issues on their personal machines.
·        Utilized help desk software to track calls.

Activities
                              Associate Justice of the University of Puget Sound Honor Court
                              Founding Member of the University of Puget Sound Student Philosophy Club

Technical Skills
                              Exchange 2003, Outlook Web Access, Active Directory, HTML, XML, Routing, Firewalls, DHCP, DNS, TCP/IP, Microsoft Windows, Batch scripting, Unix/Linux administration (Solaris, Ubuntu, CentOS), Mac OS 9/10, HylaFAX, Apache HTTP server, Tomcat, JavaScript, DB2, SQL, Microsoft Access, VBA scripting, VB.Net.

References Available Upon Request


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