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Lucy
Hollaway
309
Cotton Row Apt B
Huntsville,
AL 35001
Telephone 256-476-9876
(C)
Email: Lucy@gmail.com
Summary:
Completed Linux, Cisco, Net+, Security+, A+
hands-on courses. Two and a half years experience as a customer service
representative in tech support/and billing, including managerial duties and
training others. Patience and attention to detail are my strong suits due to
previous work and personal experiences.
Quick learner, with an appetite to succeed.
Education
Virginia
College; Huntsville,
Alabama
Associates
Of Applied Science In Network Engineering (graduate summer 2012)
Accomplishments:
·
Multiple
awards for perfect attendance
·
Three
quarters on the President’s list
·
Current
3.29 GPA
Skills
& Achievements
·
Proficient
in Microsoft Office applications.
·
Excellent
in Mac OSx, as well as other Apple software.
·
Ability
to focus on the end users point of view.
·
Able
to make organized presentations to align with the prospects goals.
·
Excellent
team work ability, and leadership skills.
·
Adept
in verbal and written communication.
·
Previous
management experience.
·
Skillful
in Linux systems (GUI and CLI).
·
Adept
at critical and creative thinking
·
Highly
knowledgable in Cisco systems, including routers and switches.
·
In
school I have configured routers with various routing protocols such as EIGRP,
RIP, and OSPF. I have set up ACL’s on routers as well as VLANs.
·
Creating
the VLANS and configuring switch ports for VLAN access.
·
Capable
of Linux installations, configurations including file permissions, and additional
package installations.
·
Full
understanding of TCP/IP model and network troubleshooting.
·
Maintained
and troubleshot hardware and software PC issues.
Employment Background
06/2011- Current:
Kiddie Kollege Daycare; Huntsville, Alabama
Title: Infant Teacher.
Ensure safety of the children, maintain communication
with parents, observe each childs progress as they grow, develop, and learn.
Maintain the cleanliness of the classroom, and be sure any areas where the
infants may crawl or pull up on is child safe. Interaction with each child,
maintaining daily sheets that are sent home with each child, documenting their
daily activities, meal intake, as well as any incidents which may occur.
08/2007 -01/2010: West
Corporation; Huntsville, Alabama
Title: Subject Matter
Expert
Handled support calls from end users of at&t
wireless, assisted with technical support and troubleshooting of handsets,
battery issues, and general issues with devices. Assisted with billing
problems, such as over charging, misunderstandings, as well as miscellaneous
charges. Remediated irate customer calls for 200 + representatives throughout
the company. Provided feedback and critiques to CSR’s to develop their skill
set. Assisted in training of new CSR's to prepare them for transition to the
floor to take inbound calls unassisted. Frequently tested software and systems
that were new to the center, instrumental during a system upgrade from Nortel
to Avaya telecommunications devices. Operated within Citrix systems, using CARE
and Telegence.
08/2006 – 04/2007: USA
Healthcare; Falkville, Alabama
Title: Certified
Nursing Assistant
Take vital signs, assist with some medical procedures,
assist patients with entering and leaving their bed, as well as with walking,
tidy patient’s rooms, answer call lights, make beds, monitor patients and
report on relevant changes in health, collect samples for lab tests, provide
patient hygiene, feeding patients, and monitoring food and liquid input and
outputs.
10/2005-05/2006: Spencer Gifts; Mobile,
Alabama.
Title: Sales Associate
To ensure that each customer received outstanding
customer service by providing a friendly environment, which included greeting
and acknowledging every customer, maintaining solid product knowledge and all
other aspects of excellent customer service. Maintain an awareness of all
promotions and advertisements. Assist in floor moves, merchandising, display
maintenance, and housekeeping. Assist in processing and replenishment of
merchandise and monitoring floor stock, and to aid customers in locating
merchandise. Communicate customer requests to management, assist in completing
price changes, participate in end of year inventory and cycle counts, and
assist with ringing up sales at registers as well as bagging merchandise.
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