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Customer Service Representative Resume Generator in Word Format Free Download

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Avery Gehring


309 Brookmyer
Milford, DE 19001
302-943-9876
gehring.avery@gmail.com

CERTIFICATION:
        American Speech Language and Hearing Association member (since June 2009)
ASHA Certificate of Clinical Competence (June 2010)
         Delaware State Speech Language Pathology License (since June 2009)
         New York State Initial Certification, Speech and Language Disabilities (received September 2007)

EDUCATION:
         Ithaca College
         Masters in Speech Language Pathology, May 2009
         GPA: 3.43

         State University of New York at Fredonia
         Bachelor of Science in Education, August 2007
         Major: Speech and Language Disabilities
         GPA: 3.52                  Dean’s List, 4 semesters

JOB EXPERIENCE:
         Christiana Care Health System, July 2011- Present
        PO Box 1668 Wilmington, DE
        ♦  Assessed speech, language and swallowing abilities of patients after returning home as part of home
            health services following hospitalization
        ♦  Educated patients and caregivers on the signs and symptoms of aspiration and penetration
        ♦  Provided training in completion of oral motor, base of tongue, and laryngeal exercises to increase
            swallowing abilities in patients following recent strokes, surgeries, or hospitalization from pneumonia

        Cumberland Therapy Services, October 2010- June 2011
        Seaford School District, Seaford, DE
        ♦  Provided speech and language therapy to students enrolled in Sussex County Orthopedic Program
        ♦  Taught staff and students how to implement Augmentative and Alternative Communication (AAC) devices

        Beebe Medical Center, September 2009- Present
         424 Savannah Road, Lewes, DE
         ♦  Assessed inpatients for speech, language and swallowing difficulties, recommend appropriate diet for   
             consumption

         Cape Henlopen School District, Sussex Consortium, July 2009- October 2010
         520 Dupont Avenue, Lewes, DE
         ♦  Taught students language and interaction skills utilizing Picture Exchange Communication Systems
             (PECS)
         ♦  Trained in Picture Exchange Communication System (PECS) by Pyramid Training





                                                                                                                       
            Avery Gehring, page 2
RELATED EXPERIENCE:
         Professional Externship II, March 9th 2009 – May 2009
         Millard Fillmore Gates Circle Hospital, Buffalo, NY
         ♦  Assessed patients for swallowing disorders by completion of Beside Swallow Studies and Modified
             Barium Swallow Studies
         ♦  Completed Speech and Language Evaluations on new inpatients

         Professional Externship I, January 2009 – March 6th 2009
         Veterans Affairs Medical Center, Buffalo, NY
         ♦  Assessed veterans for swallowing disorders by completion of Clinical Bedside Evaluations, Modified     
             Barium Swallow Studies, and FEES evaluations
         ♦  Completed therapy sessions targeting swallowing rehabilitation exercises
         ♦  Designed therapy sessions for veterans with Cognitive impairments, Dysarthria, and Aphasia
         ♦  Held group sessions with clients using speech generating devices
        
         Clinical Practice 4, Fall 2008
         Sir Ewing Clinic, Ithaca, NY
         ♦  Planned therapy sessions for geriatric client with right vocal fold paralysis and Ventricular Phonation
         ♦  Planned therapy sessions for geriatric client with CP who communicated using Dynavox 3100, sessions
             included programming and modifying buttons on device
       
        Clinical Practice 3, Summer 2008
         Sir Ewing Clinic, Ithaca, NY
          ♦  Planned therapy sessions for child with fluency problems using the SAST Treatment Method
                                                                                                                                   
         Clinical Practice 2, Spring 2008
         Sir Ewing Clinic, Ithaca, NY
          ♦  Created therapy lessons for adult with severe aphasia and apraxia of speech
          ♦  Planned therapy sessions for child with fluency problems using the SAST Treatment
              Method, developed by Dr. Douglas Cross, Ithaca College
                                                                                                 
        Clinical Practice 1, Fall 2007
         Head Start, Dryden, NY
         ♦  Created language enhancement lessons for children ages 3-5, based on storybook reading and theme                                                                                                        
         Student Teaching, Summer 2007
         Buffalo Hearing and Speech Center, Buffalo, NY
         ♦  Planned therapy sessions for adolescents at Baker Hall School targeting receptive and expressive
             language
         ♦  Taught Language to Literacy Program to students 7-16 with auditory processing difficulties

         Clinical Practice, Spring 2007
         St. Hyacinth Parochial School, Dunkirk, NY
         ♦  Designed therapy sessions students with expressive/receptive language problems and articulation
             disorders
         ♦  Created language stimulation lessons for Pre-K and Kindergarten classrooms
           
         Volunteer, Fall 2006
         Aspire Health Care Center, Cheektowaga, NY
         ♦  Observed therapy sessions of various adults with aphasia, apraxia, dysarthia, and traumatic brain injuries
        
         Observation, Fall 2006
         Youngerman Clinic, SUNY Fredonia, Fredonia NY
         ♦  Viewed and analyzed therapy sessions of clients with traumatic brain injury, aphasia, dysarthia and
             central auditory processing problems
                                                                                                                        Avery Gehring, page 3
                                                                                               
         Day Camp Aide, Summers July 2004- August 2006
         Special Events Staff, September 2006- May 2007
         Town of Orchard Park Recreation Department, Orchard Park NY
         ♦  Planned daily recreational activities for five, six, nine and ten year olds     
         ♦  Provided leadership to group of children and created behavioral standards             
         ♦  Demonstrated awareness of special medical needs of children in my care       

OTHER EXPERIENCE:
   Customer Service Representative, January 2002- July 2009
   Wegmans McKinley, Blasdell, NY (January 2002- August 2007, January 2009- July 2009)
   Wegmans Ithaca, Ithaca, NY (August 2007- December 2008)
   ♦  Provided lotto, check cashing, and return services for customers
♦  Closed and opened the service desk

         Academic Information Technology, HelpDesk, Data Entry, September 2004- May 2007
   State University of New York at Fredonia Academic Information Technology, Fredonia, NY
   ♦  Inputted daily phone calls into computer system for easy tracking
   ♦  Increased computer skills and knowledge of Track It software 

ACTIVITIES:
         Lions Club Member, Town of Milton, July 2009- Present         Secretary July 2011- Present
         ♦ Volunteered for summer concerts collecting tickets for Milton Express Train
         ♦ Organized and ran The Milton Lions Club Pancake Breakfast and Bake Sale (2 years)
         ♦ Communicated with club members to inform of upcoming fundraisers and various events

   Habitat for Humanity, Fall 2004- Spring 2007             President-Fall 2006, Vice President-Spring 2006
         ♦  Assisted in setting up Shackathon, a 12 hour sleep out
         ♦  Communicated with professors and local businesses in professional manner


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