Customer Service Manager Resume Latest Design in Word Format Free Download -->

Customer Service Manager Resume Latest Design in Word Format Free Download

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Lucy Clark
309 Phillips Court                                                                 (404) 957-9876
Lithonia, GA 30001                                                              lucy@yahoo.com                  


 



QUALIFICATIONS
Business management professional with education/training in accounting and marketing, and; other qualifications include:
· Auto CAD Proficient             · Training/Instruction               · Architectural Design
· Quality Assurance                · Inventory Management         · Process Improvement
· Mechanical Design               · MS Office Proficient             · Accounts Receivable/Payable        


EDUCATION / CERTIFICATIONS
City University                                                                                                 Bellevue, WA
M.B.A. – Marketing                                                                                          3.35 GPA/2011
Career Related Coursework:
· Strategic Brand Creation/Management        · Consumer Behavior             · Business Operations
· Financial Accounting/Reporting                   · Business Strategy                · Process Improvement
· Public Relations/Media Management           · Project Management            · Applied Marketing    

St. Martin's College                                                                                         Lacy, WA       
B. S. – Accounting/Marketing                                                                          3.10 GPA/1991

WORK EXPERIENCE
United States Postal Service                                                                          Marietta, GA                           
Lobby Director/Customer Service Manager                                                   1994 – Present
·Manage and process all customer service issues for local branch
·Supervise front office/customer-facing area staff and operations
·Responsible for product promotion and inventory support, including commemorative stamps, shipping supplies, etc.

United States Army                                                                                         Fort Lewis, WA
Office Manager/Staff Sergeant                                                                       1981 – 1992
·Managed office in charge of logistical support of a Ranger paratrooper division
·Supervised immediate staff of 6 direct reports (all sergeants) and 35 other soldiers, comprising administrative staff for the logistical support business office
·Held daily briefing meetings with direct report staff, regarding routine performance of office staff
·Responsible for periodic liaison duties related to performance status reporting to senior management
·Acted as lead instructor/trainer for both the Senior Leadership Academy and the Primary Leadership Development Course programs for the base
·Served on community development committee, called Outreach, which partnered the military base with the surrounding community in order to improve the lives of both military personnel and city residents




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