Business Operations Manager Resume Format in Word Free Download -->

Business Operations Manager Resume Format in Word Free Download

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Kylie Lord

309 Maxwell Drive
Derry, NH 03001
603.432.9876 (h) | 603.505.1230 (c)
kylie@yahoo.com


WORK EXPERIENCE

Business Operations Manager         December 2005 - February 2012
InnSeason Resorts                                                                                Ogunquit, ME                                                                                  

·        Managed business operations for one of the Northeast’s premier resort development companies, with locations stretching from Cape Cod and New Hampshire to coastal and western Maine.
·        Responsible for oversight of all aspects of the sales process by ensuring adherence to established company policies and procedures
·        Processed credit applications, ran credit reports, and worked directly with customers on all necessary legal closing paperwork.
·        Managed customer relations; fielded inquiries from both existing and prospective customers.
·        Assisted in hiring process and training of new employees


Marketing Manager                                                                          March 2004 - December 2005
InnSeason Resorts                                                                                Londonderry, NH

·        Responsible for all functions of a busy outbound phone sales operation.
·        ImplementedHR policies and procedures as directed
·        Managed employee-related processes ranging fromhiring and training, to payroll and routine performance evaluations.

Sales Associate                                                                                  May 2003 - March 2004
InnSeason Resorts                                                                                Ogunquit, ME

·        Prepared and delivered presentationsdetailing timeshare procedure and ownership benefits.
·        Fielded inquiries from existing and prospective customers.

Service Manager                                                                   July 1992 - March 2003
Bob Mariano Pontiac Jeep Dodge                                                        Concord, NH

·        Responsible for daily business operations of abusy car dealership service department.
·        Duties included addressing customerinquiries and concerns between dealer principle and manufacturer.
·        Managed hiring, training, and evaluation of service personnel
·        Processed warranty claims and implementedpolicies and procedures related to local, state and federal safety regulations.

EDUCATION

Salem High School (Salem, NH)           1973


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