Business Operations Analyst Resume Format in Word Free Download -->

Business Operations Analyst Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Danna Akins
309 Greenleaf Road
Conyers, GA 30001
404-558-9876
770-798-9876
danna@gmail.com

Technical summary

 
Monitoring: Tivoli Enterprise Console, BMC Patrol, HP Open view, Mercury Quality Center, Solarwinds
Operating Systems: Windows 7, 2000, 2003, XP, VISTA, Linux, Unix
Mainframe/Midrange Systems: AS400, z/OS, OS390, OS400
Backup/Recovery: Tivoli Storage Manager, Veritas, Avamar
Applications: Oracle 10G, Microsoft Office Suite, LANDesk, VM Manage, Tidal, Microsoft CRM, RSA/VPN
Incident Management: Remedy, Heat, Magic

Experience

Acuity Brands Lighting
             
Senior Operations Analyst   2006-Present
·     Monitor global infrastructure in a command center environment
·     Perform level 1 and level 2 support
·     Responsible for the efficient monitoring, troubleshooting, escalation of incidents
·     Troubleshoot and resolve complex application issues
AIG Agency Auto
               
Business Operations Analyst   2005-2006
·     Provide first-line technical support
·     Responsible for the efficient monitoring, troubleshooting, escalation of incidents
·     Monitor mainframe, A400, network servers
·     Create policy and procedural documentation
Act1 Technical Services/United Parcel Service (UPS)

Midrange Operations Analyst (Temp Assignment)   2005-2005
·     Maintain monitoring applications
·     Proactively monitor server and network activity for problem, diagnose and resolve issues

Duke Energy Corporation                                                                                       
Production Control Analyst III   2000-2005
·      Monitor global infrastructure in a command center environment
·      Operate and monitor tape units, storage units, network consoles
·      Monitor internal/external application
·      Monitor all devices, perform problem identification procedures, initiate corrective action
EDUCATION

West Virginia Career College, Computer Science 1981-1982

IBM Training Centers, Continuing Education 2000-2004



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