Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Technical Project
&Program Management
Experience& Accomplishments
Education, Certifications&
Training
Organizations/Professional
Affiliations
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Kayla Schactler
309 –
15th Avenue NE, Seattle, WA
98001
kayla.schactler@comcast.net·
907-539-9876
Technical Project
&Program Management
16+
years of experience developing and implementingIT database systems/tools, training programs, and project management
methodologies, while working in Oil and Gas, Aerospace, Information
Technology,Software-as-a-Service, Legal,and with Government agencies. Demonstrated
ability to think strategically and
execute tactically,while collaboratively managing diverse project
stakeholders. Accomplished in conflict
resolution and vendor contract management, with a strong background in
PMBOK/PMI, Continuous Improvement, and SDLC/SDPM strategies, including:
Ø Technical Project Management
Expertise, Project Planning & Scheduling
Ø Feasibility Studies, UAT Plans, and
Business Process Improvement
Ø Business Requirements
Analysis/Documentation
Ø Market & Competitive Analysis
Experience& Accomplishments
Established a line-of-business Project
Management Office (PMO) for this $5 billion leading global provider of
content-enabled workflow solutions and online information services. The PMO acted to centralize and coordinate
formal project management processes for web-basedLexisNexis File and Serveto deliver on their strategy andto achieve
key business objectives, improving project management execution and delivery.
Directed and Delivered the following
Projects:
§ E-Service
Implementation:Ongoing
Implementation of electronic service projects for state courts and multi-district
litigations. Past projects include US
Post Office, US Marine Corp, and several California judicial districts.
§ Back-end
Database Tool Enhancement: Planned and managed data normalization
enhancement to existing backend database tool which brought increased
automation, efficiency & accuracy to Data Integrity daily case loading
process.
§ Regional
Team Realignment: Reorganized and transitioned 10-memberFile and ServeData Integrity team from a
fragmented teamtoa streamlined, formal,regional structure.Identified gaps in
training protocols and designed a training program for incoming new hires,
including a training plan and process manual.
§ Business
Process Improvement:
Identified, analyzed &overhauled
+50 business processes for File and Serve
Data Integrity and Accounting teams to eliminate redundancy and bring
efficiencies, including documentation/organization of Sharepoint site schema to
reflect improvements. Involved 20
stakeholders over 6 months to improve processes including SQL queries, case
loading, individual business rules, and accounting practices for $2M monthly
revenue.
§ Internal
CustomerSatisfactionSurvey: Initiated the company’s first internal
customer satisfaction survey of 50 team members, including account managers,
training and firm coordinators, sales executives and regional project managers
to create a baseline for improving internal customer service and associated
team processes. Implemented reporting metrics and analysis to sustain
continuous improvement in customer satisfaction levels.
§ HIPAA
Compliance Standards: Created standards for the File & Serve Product team (50-people) to
achieve company-wide compliance to HIPAA regulations for protecting Personally
Identifiable Information in File and
Serve work flows.
§ Process
Improvements –Database Process Change from Access to SQL: Working with File and Serve Development team, planned and managed the movement
of the Business Operations Data Integritydatabase
processes from an outdated Access version to their current SQL version over 3
month period.
§ Product
Roadmap – Data Integrity Automation: Collaborated with the Development and IT Project Teamfor the 2012
Roadmapover 2-month periodto develop a Product Roadmap, recommending product
improvements that would feature increased process automation for File and Serve
application and subsequent cost savings for product group.
§ Competitive
andMarket Intelligence: Researched
and documented the current status of each of 50 state court systems’ usage of
electronic filing and serviceto drive future marketing strategy, includinggathering
and analyzing competitor intelligence.
Senior Regional Program Administrator |June 1994 – Aug 2010
Proactively managed a world-class
regional oil spill response program for Alyeska Pipeline; which is tasked with
operating and maintaining the 800 mile Trans-Alaska Pipeline on a $60+ million
budget. Directed& coordinated60
small business vessel owners in training, exercises, drills and logistics. Ledthe
management of the Special Projects
Program, including optimization of business process development and documentation,
and program-related database replacement.
Facilitated, Directed, and/or Delivered:
§ Database
Administrator: Managed ongoing database maintenance&monitoring,
using strong analytical and problem solving skills. Provided first level support for all database
users, acting as the primary liaison with the database software vendor
technical support team, and providing software demonstrations for Trans-Alaska
Pipeline executives.
§ Training
Planning & Implementation: Assisted with the development & implementation of a training
plan for program contractors, with annual compliance reviews. Designed and executed training program for
all database users.
§ Database
Development: Recruited by senior management to
provide key project management leadership in procurement, development, and
implementation of a new program database.
§ Compliance
Strategy Analysis: Worked in conjunction with Alaska
Department of Environmental Conservation to improve regulatory compliance,
oversight and response strategies within the program on an annual basis.
§ Contracts
Management:
Fostered positive contract negotiations between corporate management and
contract holders to achieve consensus by identifying stakeholder information
needs, developing and applying necessary customer required approaches, while
maintaining high customer satisfaction.
§ Business
Process Improvement: Provided business process analysisfor oil
spill response program; assessedprogram operational areasto streamlineprocesses
for improvement; and conducted analysis, identifying and documenting requirements
for training programs and pilot programs.
§ UAT: Created user acceptance criteria and
the test planto support thedevelopment of areplacementprogram management database, ensuring quality, reliability, and requirements
were met.
§ Team
Lead & Subject Matter Expert: Accomplishedleader for remote team of
6, providing responsive and timely management of special reports, audits and
reviews for senior management. Authored
technical user manuals for database and the program team.
Launch
Support Services Coordinator | Feb 2003 - Aug 2010
Provided project management for launches and
related activitiesfor events and service logistics at the state-of-the industry
Kodiak
Launch Complex, the nation’s first full service commercial launch
facility located on private land. This
included coordination and organization of boundary boat support services during
satellite and rocket launch operations.
Education, Certifications&
Training
Master of Engineering Science Project
Management
University of Alaska, Anchorage
Bachelor of Arts/Marketing Management
University of Washington, Seattle
Project Management Professional Certification
Project Management Institute
High proficiency in Microsoft
Office: Excel, Word, PowerPoint,
Publisher, Access, Microsoft Project, SharePoint, Wiki, WBS Chart Pro, Visio,
Oracle CRM, PeopleSoft& various web/video conferencing software
applications, including social media.
Organizations/Professional
Affiliations
Project Management Institute:International
and Puget SoundChapter
University of Washington and
University of Alaska Alumni Associations
Women of Lexis/Rule of Law and Human
Trafficking Prevention
U.S. Coast Guard Auxiliary
Girls on the Run
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