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Joy Palmer
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Joy Palmer
309 Rainbow Glen Circle • Madison, AL 35001
Cell: 719-360-9876 • Email: Joy.Palmer@gmail.com
PROFESSIONAL PROFILE
Highly
motivated, results-oriented training professional with 13 years of training
experience, including training department management. Possesses clear, concise and effective oral
and written communication skills; along with demonstrated group facilitation
and presentation skills. Versatile skill
set includes excellent classroom leadership skills, instructional design, firm
grasp of adult learning methodologies, and the ability to teach to all levels
and learning styles. Additional skills
include software development, Lean Six Sigma Certification and Six Sigma Black
Belt training.
QUALIFICATION
SUMMARY
·
ADDIE
|
·
Database Programming
|
·
Requirements Gathering
|
·
Adult Learning Theory
|
·
Instructional System Design
|
·
Six Sigma Black Belt
|
·
Certified Lean Six Sigma
|
·
Microsoft Office Expert
|
·
Systems
Analysis
|
·
Curriculum Development
|
·
Needs Analysis
|
·
Technical Trainer
|
EMPLOYMENT
HISTORY
ColdFusion Database Developer 2/2011
– Present
Yulista
Management Services Huntsville,
AL
- Developed and maintained ColdFusion 8 web-based database
applications.
- Utilized CFC-based development techniques along
with ColdFusion security tools.
- Supported the full Software Development Life Cycle.
- Conduct needs analysis with customers and
end-users.
Access Database Developer 11/2010
– 12/2010
Robert Half Technology Colorado
Springs, CO
- Developed configuration management database that
automated the data archival process.
- Collaborated with end-users to determine optimum
system functionality.
- Conducted needs analysis with customer.
- Participated in use-case design, code reviews and
unit testing.
Training Manager 9/2009
– 8/2010
Yulista
Management Services Huntsville,
AL
- Established new training department and directed
day-to-day operations.
- Conducted current state and end state needs
analysis to identify key corporate learning goals.
- Implemented training solutions and created
training curriculum for current and future training needs.
- Coordinated an enterprise-wide structured approach
to training design and development.
- Implemented corporate-wide Learning Management
System (LMS).
- Developed online, computer based training courses
ensuring compliance with regulatory requirements.
Database Developer 4/2008
– 7/2009
Thought
Ascent Colorado
Springs, CO
- Provided project coordination oversight for
numerous Access/SQL database applications.
- Developed and customized database applications with
Access front ends and SQL Server back ends.
- Provided troubleshooting, diagnosis and repair
skills for mission critical databases resulting in minimal system downtime
and maximum data integrity.
- Tested SQL and Access databases, corrected errors
and made necessary modifications.
- Diagnosed data integrity issues and performed data
clean-up and database schema updates.
Technical Trainer 9/1999
–4/2008
Harris I.T.
Services Inc. Colorado
Springs, CO
- Directed day-to-day operations of training
department.
- Established a Train-the-Trainer program for
advanced customer education courses.
- Developed and implemented tracking tools to
evaluate and ensure overall training effectiveness.
- Created and taught training courses in accordance
with Instructional System Design (ISD) standards.
- Produced end-user curriculum including student
guides, instructor guides, lab exercises, and test questions that supported
outcomes identified in training objectives.
- Reviewed and updated training curriculum as needed
or required.
- Additional duties:
o Managed
multiple database development projects, including requirements gathering and
systems analysis.
o Supervised
database development team.
o Developed
automated personnel database application that resulted in several hundred hours
of labor cost savings per year.
o Evaluated
new database application requirements and provided technical solutions for
government review.
o Identified
and evaluated industry trends to serve as a subject matter expert for upper
management.
Adjunct Instructor 9/2003
– 2/2011
National
American University Colorado
Springs, CO
- Taught
Computer Information Systems, Principles of Marketing, Business
Communication, Web Design, and Environmental Science courses to culturally
diverse groups of students with varying skill levels.
- Developed
curriculum and lab exercises to aid students in the understanding of
computer systems and software.
- Presented
information using a variety of instructional techniques and formats such
as role playing, simulations, team exercises, group discussions, videos
and lectures.
Application Trainer / Help Desk
Technician 11/1998
– 9/1999
Volt
Technical Services Colorado
Springs, CO
- Taught Microsoft classes, including Access, Excel,
Outlook, PowerPoint, and Word.
- Wrote training manuals for Microsoft Office
application courses, including all supporting documentation.
- Provided technical assistance for incident
tracking software, as well as SQL-driven database applications.
ADDITIONAL WORK
EXPERIENCE
Nine years experience in business-to-business sales
and direct-to-consumer sales; including the manufacturing, automotive, and
wireless communications industries.
EDUCATION
Lean Sensei
Certification – Villanova University Six Sigma Program, 2009
Master of Science – Computer
Information Systems, University of Phoenix, 2002
Bachelor of Arts –
Marketing, University of Northern Iowa, 1989
TRAINING CERTIFICATIONS
· Access
· CSS
· Crystal
Reports
· Dreamweaver
· DOD Section
508
· Excel
· Fireworks
· Flash
· FrontPage
· HTML
· Lean Six
Sigma
· PhotoShop
· PowerPoint
· Project
· Six
Sigma Black Belt
· Word
AWARDS, CERTIFICATES
AND CITATIONS
· Faculty of the Quarter - NAU
· Excellence Award - Harris Corp
|
· Professionalism Citation - 50th Space Wing, USAF
· Extra Mile Award - 50th Comm. Squadron, USAF
|
· Customer Focus Award - Harris Corp
|
· Teamwork Excellence Award - Harris Corp
|
· Total Quality Management Award (4x) - Harris Corp
|
· Innovation Award - Harris Corp
|
· Certificate of Excellence - Harris Corp
|
· Excellence Award - Volt Technical Services
|
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