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RUBY ANTONCZYK
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309
Flanders Creek Ave
Bozeman,
MT 59001
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Cell:
(406) 624-9876
ruby@yahoo.com
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SUMMARY OF QUALIFICATIONS
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Accomplished
Software Developer and Manager, Team Leader, Project Manager, Trainer and
Computer Professional with extensive experience in multiple business areas
and development platforms.
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Skills
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Team management, project management,
software development processes, balancing business needs with engineering
requirements, collaboration, communication, problem solving, training, coaching
and motivating
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OOAD/OOP, UML
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C/C++, MFC, COM/DCOM, ATL, STL, multithreading,
Win32 SDK, TCP/IP, native, managed, gcc, gdb, Axis, Xerces
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C#, .NET, ASP/IIS, Visual Basic, Web Services,
PHP
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HTML/DHTML/CSS/CGI,
JavaScript/VBScript, ActiveX
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SQL, RDBMS, ODBC, Oracle, FoxPro,
dBase, Clipper, IMS/DB
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XML, XSLT, ISAPI, SOAP, DOM
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Assembly, Java,
Basic,
Pascal, PL1, LOGO, FORTRAN,
PROLOG, COBOL, ALGOL, 4GL
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MS Visual Studio .NET 2010,
CruiseControl, ReSharper, NUnit, FitNesse, MySQL, NetBeans, MS SQL Server, MS
Visio, IBM Rational XDE, Borland
C++, Turbo Pascal, CVS, Crubicle, MS Project, PuTTY, WinSCP, Wiki, Crystal
Reports, MS Access, MS Office, RightNow CX, Sales Force CRM, InstallShield
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RECENT Experience
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2007-present
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RIGHTNOW
TECHNOLOGIES, INC.
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BOZEMAN, MT
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Squad
Lead, Upgrades Engineering
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Managed a team of developers and
testers, including off-shore resources, working on Upgrade projects for
variety of the customers including the biggest accounts
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Participated in upgrading custom end
user pages (PHP,
L, CSS, JavaScript) and external integrations (C#, MySQL,
WS, PHP)
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Worked with project managers,
professional services personnel and other internal stakeholders as well as
customers, coordinating multiple efforts to timely complete custom upgrade
projects to the full satisfaction of the customers
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Led daily squad stand-up meeting
utilizing agile (scrum, kanban) development methodologies
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Spent two months in Armenia with the
local outsourcing contracting company building relationships, diagnosing
problems and searching for possible solutions while managing, training and
mentoring 20 contractors
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Development
Lead, RightNow Connect
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Managed a team of designers, developers
and testers working on RightNow
Connect Data Integration
(.NET, Java, C++ public API libraries) and RightNow Connect Desktop Integration (Add-Ins, XML API,
JavaScript APIs)
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Led project of creating a new C++ strongly-typed
integration interface (Linux and Windows) for the RightNow CX system
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Designed and implemented C++ Generic Objects interface used by partners
to build version-independent adapters
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Timely delivered several quarterly
releases and monthly service packs of the RN Connect including documentation,
manuals and code samples
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Increased utilization of the RN
Connect by over 400% in one year by assisting customers and partners,
providing sample code, answering user questions through Developer Community
forums, giving presentations during Professional Developers Conferences
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Participated in the design of the
Public Web Services, Custom Business Objects and other projects to enhance
RightNow CX system
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2001-2007
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VIRTUAL
HOLD TECHNOLOGY LLC
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Senior
Software Engineer / Assistant Manager R & D
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Managed a team of developers working
on long term projects including feasibility studies, design and development.
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Led project of the designing a
software full duplex, hot standby redundancy for Queue Manager system
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Created, established and enforced
Software Development Process and Coding Standard policies and procedures
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Invented, designed and implemented patented
Estimated Wait Time algorithms and Work
Force Management adapters
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Designed and developed WebConnect (web extension of the Queue
Management System for contact centers)
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Initiated and implemented several
improvements including: increase up-time from 99.5% to 99.999%, decrease by
90% network traffic, decrease by 25% overall CPU usage, and automate start-up
and shutdown procedures
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Designed and implemented several
smaller projects including customizing Sales
Force CRM tool, custom “pop-up screen” adapters, interface to the Edify
IVR
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2000-2001
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COMPLIENT
CORPORATION
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SOLON, OH
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Software
Developer
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Developed
customization of XmetaL (XML
authoring tool) as the part of PACE
(client-server configuration utility)
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Designed and developed software link
between PACE and Complient Axess (Internet based B2B
application)
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Developed
PACE client installation procedure
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1996-2000
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CIBER
INC.
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Senior
Consultant assigned as a contractor to ABB Automation (former Elsag Bailey
Process Automation), Systems Development Engineering Department, Network
Applications Group
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Designed and developed Application Program Gateway package
and implemented it as a data link between Bailey's control network and General Electric Mark V steam turbine
with full redundancy (hot standby)
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Enhanced and maintained Foreign Device Interface - data link
package between INFI-90
microprocessor-based distributed control system and Impact Systems Network Interface Controller
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Maintained semAPI - a client-server based C / C++ software
product that consists of a device driver and a library of programming calls
to interface with the INFI-90
system and developed installation package
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Enhanced semAPI by adding the software licensing mechanism, the
multi-thread save access, converting the server (device driver) to the
Windows Service, converted semAPI to HP UNIX 10.2 for Year 2000 compliance
and developed device driver for Windows 2000, SCSI connection
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Education
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Master
of Science: Computer Science
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Bachelor
of Science: Electronics, Minor: Electrical Engineering
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ADDITIONAL INFORMATION
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Fluent
in English, Polish and Russian; familiar with German
Full
certified PSIA ski instructor
Full employment and
education history and references available upon request
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