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KYLIE WILSON
309
Lotus Circle South
Bear,
De 19001
302-229-9876
kylie@verizon.net
OBJECTIVE
A position that would enable me to utilize and advance
my acquired skills.
EDUCATION
2009 to Present Strayer University/ Christiana Campus
Currently in Information Systems-Programming education program
Working on Bachelors of Information Systems-Programming
1993 to 1996 Delaware Technical and Community
College/ Stanton Campus
Completed Criminal
Justice education program.
Associates of Applied Science in Criminal Justice, 1996
1989 to 1992
Thomas McKean High School / Wilmington, DE
Completed high
school curriculum.
High
School Diploma, 1992
MBNA/BANK of AMERICA WORK EXPERIENCE
1/2010-Present Credit Bureau Disputes
Senior Customer Service Rep
I handle credit bureau disputes
from customers through letters, referred CSI electronic forms and from the
credit bureau agencies themselves. Through extensive research and the use of
many tools we bring resolve to the customers dispute while complying with
Regulation Z and FCRA guidelines.
6/2009-12/2009 Fraud Services
Senior Fraud Analyst
I worked taking incoming
calls involving POS/point of sale authorizations, customer callbacks with
possible Fraud on their account, and handling Fraud claims for customers.
11/2002-12/2008 Information Security Access Administration
Access Analyst
III
I worked numerous Unix compliance reports and
responsible for several projects relating to the conversion/
access administration of several of our systems to Bank of America as
part of the merger process. Experience with VI user interface in
administering/troubleshooting access in Unix. I am proficient in working
Windows, Unix, and some Mainframe related access requests and problem tickets
as well.
9/2002-11/2002 Consumer Finance Customer
Assistance
Senior Account Manager in 60-day delinquency
Worked in 60-day stage of delinquency managing a 4
million dollar portfolio of accounts. I provided payment programs and
collection efforts to help customers
get their accounts to a current status and help reduce the company’s
losses.
1/2002-9/2002Consumer
Finance-Information Development Unit
Skiptracing Analyst for 30-90day delinquent accounts
I was responsible for researching through multiple
systems for good contact
information on 30-90day delinquent accounts to reach the customer. Also
once we
found the customer we would make collection efforts on their account.
11/2001-1/2002 Consumer
Finance Customer Assistance
Senior Account Manager in Pre-Charge Off and Charge
Off delinquency stages
I was responsible for collection efforts on an
estimated 3 million dollar portfolio when
I worked in each of these stages of delinquency.
11/1999-11/2001Consumer
Finance and Customer Assistance Fraud
Consumer
Finance and Credit Card Fraud Investigator 60-Charge Off accounts
I was responsible for taking and investigating fraud
claims from customers over the
phone and then building a case
file through ordering copies of all pertinent information
in the case (access checks, applications, etc). We would then review all
information
and decide
whether the claim is valid or not.
12/1997-11/1999Credit
Card Customer Assistance
Credit Card
Customer Assistance Account Manager 30-Charge Off delinquency
I was responsible for collection efforts on
multi-million dollar portfolios in the 30day-
Charge Off stages of delinquency.
References
available upon request.
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