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KYLIE WILSON

309 Lotus Circle South

Bear, De 19001

302-229-9876

kylie@verizon.net

OBJECTIVE

A position that would enable me to utilize and advance my acquired skills.

EDUCATION

2009 to Present Strayer University/ Christiana Campus

                                        Currently in Information Systems-Programming education program

                                         Working on Bachelors of Information Systems-Programming

1993 to 1996                   Delaware Technical and Community College/ Stanton Campus

Completed Criminal Justice education program.

                                         Associates of Applied Science in Criminal Justice, 1996

 1989 to 1992                   Thomas McKean High School / Wilmington, DE

Completed high school curriculum.

                                         High School Diploma, 1992

MBNA/BANK of AMERICA WORK EXPERIENCE

1/2010-Present                      Credit Bureau Disputes

Senior Customer Service Rep

I handle credit bureau disputes from customers through letters, referred CSI electronic forms and from the credit bureau agencies themselves. Through extensive research and the use of many tools we bring resolve to the customers dispute while complying with Regulation Z and FCRA guidelines.

6/2009-12/2009                     Fraud Services

Senior Fraud Analyst

I worked taking incoming calls involving POS/point of sale authorizations, customer callbacks with possible Fraud on their account, and handling Fraud claims for customers.

11/2002-12/2008   Information Security Access Administration

Access Analyst III

I worked numerous Unix compliance reports and responsible for several projects relating to the conversion/                                               access administration of several of our systems to Bank of America as part of the merger process. Experience with VI user interface in administering/troubleshooting access in Unix. I am proficient in working Windows, Unix, and some Mainframe related access requests and problem tickets as well.

9/2002-11/2002                  Consumer Finance Customer Assistance

Senior Account Manager in 60-day delinquency

Worked in 60-day stage of delinquency managing a 4 million dollar portfolio of                                                   accounts. I provided payment programs and collection efforts to help customers                                                           get their accounts to a current status and help reduce the company’s losses.

1/2002-9/2002Consumer Finance-Information Development Unit

Skiptracing Analyst for 30-90day delinquent accounts

I was responsible for researching through multiple systems for good contact                                                                 information on 30-90day delinquent accounts to reach the customer. Also once we                                                       found the customer we would make collection efforts on their account.

11/2001-1/2002                  Consumer Finance Customer Assistance

Senior Account Manager in Pre-Charge Off and Charge Off delinquency stages

I was responsible for collection efforts on an estimated 3 million dollar portfolio when                                                 I worked in each of these stages of delinquency.

11/1999-11/2001Consumer Finance and Customer Assistance Fraud

Consumer Finance and Credit Card Fraud Investigator 60-Charge Off accounts

I was responsible for taking and investigating fraud claims from customers over the                                                     phone and then building a case file through ordering copies of all pertinent information                                                in the case (access checks, applications, etc). We would then review all information                                                     and decide whether the claim is valid or not.

12/1997-11/1999Credit Card Customer Assistance

Credit Card Customer Assistance Account Manager 30-Charge Off delinquency

I was responsible for collection efforts on multi-million dollar portfolios in the 30day-                                                 Charge Off stages of delinquency.

                                                               

References available upon request.

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