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Kayla Eller
309 Burnlea Rd., Charles Town, WV 25001
240.529.9876 • kayla@yahoo.com

Summary of Experience

More than 14 years’ experience in copyediting, proofreading, research, writing, project coordination, and management for a variety of publications—marketing, technical, and otherwise. More than 20 years’ experience in customer service. Experience writing copy for radio commercials (scripts available upon request; commercials were performed as written and ran for 1 year).

Job History

American Public University; Charles Town, WV;
2009 to 2011
Academic Documents Coordinator

·          Organizes numerous proposals, from seven Schools, into a cohesive listing and agenda for quarterly CurCom meeting review by School Deans, Program Directors, and the Provost and Academic Dean.

·          As an impromptu in-house editor, reviews and corrects myriad documents such as Higher Learning Commission and ACBSP submissions, department policies, and employee manuals.

·          Solicits, coordinates, and edits subject-matter expertise for various in-house manuals; writes original material as needed.

·          Takes meeting minutes and organizes them into different levels of reports (from almost-complete transcriptions to general highlights) for the Academic Dean per direct request; largest high-profile job including the partnership with Walmart.

PublishAmerica (PA); Frederick, MD; 2009
Author Support Team Member

·          Primary purpose: to serve as liaison between PA authors and relevant interoffice groups based on authors’ queries regarding their works (e.g., works in progress, completed works’ order statuses). Worked, and was in constant communication, with other PA departments to ensure timely responses to authors’ queries.

·          Placed orders for both authors and PA customers for published books.

·          Processed payments (credit card, checks, money orders, etc.) for book purchases.

·          Was in constant communication with authors and interoffice departments via email, phone, and “snail” mail.

d’Vinci Interactive, Inc.; Hagerstown, MD;
2006 to 2007
Training Coordinator

·          Coordinated all aspects of Adobe Certified Training courses taught by the company’s experts (set up training room, ordered materials, coordinated the schedules of classes).

·          Wrote original, and edited previously written, website content.

·          Using Captivate, programmed online training courses (including video and audio).

·          Served as Office Administrator for the company (filing, tracking, accounting, product ordering, phone answering).

·          Performed voiceover work upon request; one such job was a detailed patient-tracking program developed in-house for Johns Hopkins.

Aspen Systems Corporation; Rockville, MD;
2000 to 2005
Editor/Coordinator

·          Coordinated all aspects of project production (budgeting, graphic creation, writing, editing, quality control, and printing) for conference/marketing materials, Web content, quarterly/annual reports, newsletters, large-scale (10΄+) exhibits, advertisements, and brochures.

·          Edited (preproduction reviews to substantial rewrites) general, statistical, and marketing publications.

·          Collaborated with clients (internal and external) to define project specifications, track budgets and schedules, and ensure product accuracy and timeliness.

·          Wrote original copy as required (print ads, Web content).

Technology Planning and Management Corporation (TPMC); Durham, NC; 1998 to 2000
Technical Writer/Editor

·          Wrote/edited technical documentation and user manuals for such programs as small, Web-based programs, Oracle database-driven systems designed to record laboratory research, and programs for administrators to maintain these systems.

·          Wrote manuals for, and trained new users on, the Laboratory Data Acquisition System (LDAS) II system that TPMC developed.

·          Gave input, designed, and edited contract proposals, brochures, banners, company letterhead, business cards, and interoffice awards.

·          Provided quality assurance as necessary.

·          Designed flowcharts, graphics, and other visual aids.

Underwriters Laboratories (UL); Research Triangle Park, NC; 1998
Engineering Aide Grade A

·          Assisted electrical engineering staff with researching components for use in UL-listed industrial control panels, along with performing day-to-day administrative duties.

·          Formatted reports and procedures based on external clients’ requests to become UL-listed panel shops, as well as additional specific requests for certain components to be allowed in their panels.

·          Corresponded with clients to ensure compliance with applicable standards.

·          Coordinated seminars (contacted clients via phone and fax, prepared materials, readied the seminar location).

Education

1996—B.A., English, University of Texas, Austin, TX

Professional Honors

·          Nomination, 2000 Extraordinary Employee Award, Aspen Systems

·          President’s Awards of Outstanding Achievement (three), various dates in 1999, TPMC

Computer Skills

Hardware/Equipment: IBM PC, MacIntosh

Operating Systems: Windows; Mac OX

Internet Technologies: HTML

Software/Applications: Access, Acrobat, Captivate, CorelDRAW, Distiller, Dreamweaver, Excel, FrameMaker, HyperSnap, Illustrator, InDesign, PageMaker, PhotoShop, PowerPoint, Publisher, Quark, SnagIt, Visio, Word, WordPerfect

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