Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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JOY ANDERSON
309-D 213th PL SW Bothell, WA
98001 (425) 563-9876 Joy@comcast.net
SUMMARY OF QUALIFICATIONS
I have approximately six years of
customer service and technical support experience and eight years of experience
working as an administrative assistant, administrative specialist and project
manager. I have over twelve years of
experience working as an environmental scientist and biologist. Much of my experience has entailed project
management and planning, and coordinating with multi-disciplinary teams on
project processes and tasks. I have been
recognized for outstanding data analysis and writing. I have been commended for outstanding
customer service, communication and interpersonal skills. I am also adept at managing multiple tasks
and problem solving.
SPECIALIZED
SKILLS
·
Microsoft
Office 365 and BPOS Support
·
Customer
Service and Public Relations
·
Research
and Data Analysis
·
Technical
Writing and Editing
·
File and
Data/Database Management
·
Quality
Assurance/Control Procedures
|
·
Project
Management and Planning
·
Collaboration
of Tasks across Multi-Disciplinary Teams
·
Microsoft
Agent Support Tools and Ticketing Systems
·
Computer
Skills (MS Office, Exchange, GIS)
·
Multi-Tasking
and Organizational Skills
·
Communication
and Interpersonal Skills
|
RELEVANT EXPERIENCE
Providing technical support to
businesses for Office 365 and BPOS (Business Productivity Online Services),
suites of Microsoft online services that include Microsoft Exchange,
SharePoint, Office Communicator and Lync Online. Providing technical support for Hosted
BlackBerry/mobile phone customers.
Handling high volume inbound and outbound calls and researching
technical issues.
Administrative
Assistant, Office Team, Bellevue ,
WA
Conducted a variety of
administrative tasks during short-term assignments, including receptionist and
phone work, accounts payable/receivable, data entry and database management,
report preparation, proofreading and managing incoming and outgoing mail. Assisted with human resource and payroll
duties. Successfully managed multiple
tasks and responsibilities while maintaining professionalism and excellent
interpersonal skills.
Environmental
Scientist, ESA Adolfson, Seattle, WA 9/08 - 2/09
Successfully managed scientific
documents, project tasks and correspondence. Wrote a variety of scientific
documents for environmental impact projects.
Researched, compiled and analyzed data.
Coordinated with regulatory agencies, engineers and staff during project
work. Conducted fisheries, hydrology and
wetland field evaluations to evaluate biological resources. Received commendations for excellent work
conducted within strict deadlines and for significantly reducing the backlog of
work accrued in my department.
Land
Use Planner (Temporary Job), City of Seattle
Reviewed shoreline development
proposals for compliance with Seattle Municipal Code and environmental
regulations. Managed projects and
tracked project status and action items.
Coordinated with agencies, contractors, architects, staff and the
general public on development projects.
Assisted applicants with permit applications and building plans and
explained City regulations, codes and procedures to applicants and staff. Received commendations for exceptional
customer service and efficiency.
Planner/Staff
Scientist, Herrera Environmental Consultants, Seattle , WA
Successfully served as a liaison
between Herrera Consultants, agencies and clients during project tasks. Coordinated meetings and project
deliverables, attended meetings and took meeting minutes. Wrote and managed scientific reports. Researched shoreline and land use regulations
and assisted with permitting. Was recognized for excellent communication, writing
and detailed work.
Environmental
Scientist (Temporary Position), Kelly Scientific Resources, Bellevue , WA
Coded data and entered data into
databases. Wrote sections of an
environmental impact statement.
Biologist/Technical
Writer, Widener & Associates, Snohomish , WA
Wrote and
managed scientific documents and project tasks for transportation projects.
Served as the lead writer and editor and streamlined editing and document
production for this firm. Coordinated
with regulatory agencies, engineers and clients on project tasks, processes and
deliverables.Performed
site evaluations and surveys to assess biological resources. Successfully managed multiple projects and
tasks with competency and professionalism.
Was recognized for outstanding work and for contributing significantly
to increased company revenue.
King
County Dept. of Natural Resources, Admin.
Specialist II & Project Mgr., Seattle , WA
Provided technical assistance to
businesses for implementing recycling programs and significantly increased
membership into our programs. Coordinated with schools, libraries and the
media to organize and relay program information. Wrote, distributed and managed
educational/marketing materials, including program guides, brochures,
newsletters and web pages. Prepared and
managed expenditure reports, program status reports and other data. Answered phones and assisted the public with
program information and registration.
Purchased program and office supplies and processed invoices. Scheduled and attended meetings. Managed incoming and outgoing mail, including
bulk mailings. Received recognition for
efficiency, multi-tasking and communication skills.
1/99 – 7/00 - Worked in a graduate internship and then
looked for work
Office
Assistant, Antioch University ,
Seattle , WA
Worked for the student accounts and
financial aid departments assisting students with questions, procedures and
forms. Answered phones and responded to
information requests by students and instructors. Greeted visitors and helped them with student
loan and tuition issues. Accepted
tuition payments, processed checks and made bank deposits. Prepared spreadsheets and performed data
entry. Photocopied and filed documents.
1/96 – 7/97 - Took graduate courses and did volunteer work
Marketing Representative, Providence Health Plans, Seattle , WA
Received a
high volume of phone calls from the public regarding government-sponsored
health insurance. Assisted the public
with enrollment into the Washington Basic Health Plan and a Medicare HMO and
explained elements of these plans. Made
high volume outbound calls to previous callers to try to enroll them into the
health plans. Maintained and updated
customer records. Received commendations
for exceptional customer service and for having the highest number of sales the
majority of the time.
Office Manager/Aquatic Ecologist,
Gaia Northwest, Seattle , WA
Answered phones and assisted callers
and visitors. Sent and received
correspondence, including invoices.
Performed data entry and prepared and maintained spreadsheets. Researched, wrote and proofread
technical reports. Was highly recognized for research, writing
and editing that contributed to published documents and project
implementation. Successfully
collaborated and consulted with agencies, consulting firms and tribes.
EDUCATION
B.S.,Environmental & Systematic
Biology – California Polytechnic State University, San Luis Obispo
M.S., Psychology – Antioch
University, Seattle, WA
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