Technical Support Engineer Resume Examples in Word Format Free Download -->

Technical Support Engineer Resume Examples in Word Format Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download

             309-D 213th PL SW   Bothell, WA  98001     (425) 563-9876

I have approximately six years of customer service and technical support experience and eight years of experience working as an administrative assistant, administrative specialist and project manager.  I have over twelve years of experience working as an environmental scientist and biologist.  Much of my experience has entailed project management and planning, and coordinating with multi-disciplinary teams on project processes and tasks.  I have been recognized for outstanding data analysis and writing.  I have been commended for outstanding customer service, communication and interpersonal skills.  I am also adept at managing multiple tasks and problem solving.

·        Microsoft Office 365 and BPOS Support
·        Customer Service and Public Relations
·        Research and Data Analysis
·        Technical Writing and Editing
·        File and Data/Database Management
·        Quality Assurance/Control Procedures

·        Project Management and Planning
·        Collaboration of Tasks across Multi-Disciplinary Teams
·        Microsoft Agent Support Tools and Ticketing Systems
·        Computer Skills (MS Office, Exchange, GIS)
·        Multi-Tasking and Organizational Skills
·        Communication and Interpersonal Skills


Technical Support Engineer - Tier 2, Microsoft/Volt, Redmond, WA   7/10 - Present
Providing technical support to businesses for Office 365 and BPOS (Business Productivity Online Services), suites of Microsoft online services that include Microsoft Exchange, SharePoint, Office Communicator and Lync Online.  Providing technical support for Hosted BlackBerry/mobile phone customers.  Handling high volume inbound and outbound calls and researching technical issues.

Administrative Assistant, Office Team, Bellevue, WA   12/09 – 7/10
Conducted a variety of administrative tasks during short-term assignments, including receptionist and phone work, accounts payable/receivable, data entry and database management, report preparation, proofreading and managing incoming and outgoing mail.  Assisted with human resource and payroll duties.  Successfully managed multiple tasks and responsibilities while maintaining professionalism and excellent interpersonal skills.

Environmental Scientist, ESA Adolfson, Seattle, WA   9/08 - 2/09                                                     
Successfully managed scientific documents, project tasks and correspondence. Wrote a variety of scientific documents for environmental impact projects.  Researched, compiled and analyzed data.  Coordinated with regulatory agencies, engineers and staff during project work.  Conducted fisheries, hydrology and wetland field evaluations to evaluate biological resources.  Received commendations for excellent work conducted within strict deadlines and for significantly reducing the backlog of work accrued in my department.

Land Use Planner (Temporary Job), City of Seattle, Dept. of Planning & Development    6/07 - 12/07
Reviewed shoreline development proposals for compliance with Seattle Municipal Code and environmental regulations.  Managed projects and tracked project status and action items.  Coordinated with agencies, contractors, architects, staff and the general public on development projects.  Assisted applicants with permit applications and building plans and explained City regulations, codes and procedures to applicants and staff.  Received commendations for exceptional customer service and efficiency.

Planner/Staff Scientist, Herrera Environmental Consultants, Seattle, WA   7/06 - 2/07
Successfully served as a liaison between Herrera Consultants, agencies and clients during project tasks.   Coordinated meetings and project deliverables, attended meetings and took meeting minutes.  Wrote and managed scientific reports.  Researched shoreline and land use regulations and assisted with permitting. Was recognized for excellent communication, writing and detailed work.  
Environmental Scientist (Temporary Position), Kelly Scientific Resources, Bellevue, WA   3/06 – 7/06
Coded data and entered data into databases.  Wrote sections of an environmental impact statement.

Biologist/Technical Writer, Widener & Associates, Snohomish, WA   9/03 - 7/05                            
Wrote and managed scientific documents and project tasks for transportation projects. Served as the lead writer and editor and streamlined editing and document production for this firm.  Coordinated with regulatory agencies, engineers and clients on project tasks, processes and deliverables.Performed site evaluations and surveys to assess biological resources.  Successfully managed multiple projects and tasks with competency and professionalism.  Was recognized for outstanding work and for contributing significantly to increased company revenue.

King County Dept. of Natural Resources, Admin. Specialist II & Project Mgr.,   Seattle, WA   7/00 - 8/02
Provided technical assistance to businesses for implementing recycling programs and significantly increased membership into our programs.  Coordinated with schools, libraries and the media to organize and relay program information. Wrote, distributed and managed educational/marketing materials, including program guides, brochures, newsletters and web pages.  Prepared and managed expenditure reports, program status reports and other data.  Answered phones and assisted the public with program information and registration.  Purchased program and office supplies and processed invoices.  Scheduled and attended meetings.  Managed incoming and outgoing mail, including bulk mailings.  Received recognition for efficiency, multi-tasking and communication skills.

1/99 – 7/00 - Worked in a graduate internship and then looked for work

Office Assistant, AntiochUniversity, Seattle, WA   7/97 - 1/99
Worked for the student accounts and financial aid departments assisting students with questions, procedures and forms.  Answered phones and responded to information requests by students and instructors.  Greeted visitors and helped them with student loan and tuition issues.  Accepted tuition payments, processed checks and made bank deposits.  Prepared spreadsheets and performed data entry.  Photocopied and filed documents.

1/96 – 7/97 - Took graduate courses and did volunteer work

Marketing Representative, Providence Health Plans, Seattle, WA   3/94 - 1/96
Received a high volume of phone calls from the public regarding government-sponsored health insurance.  Assisted the public with enrollment into the Washington Basic Health Plan and a Medicare HMO and explained elements of these plans.  Made high volume outbound calls to previous callers to try to enroll them into the health plans.  Maintained and updated customer records.  Received commendations for exceptional customer service and for having the highest number of sales the majority of the time. 

Office Manager/Aquatic Ecologist, Gaia Northwest, Seattle, WA   3/92 - 5/93
Answered phones and assisted callers and visitors.  Sent and received correspondence, including invoices.  Performed data entry and prepared and maintained spreadsheets.  Researched, wrote and proofread technical  reports.  Was highly recognized for research, writing and editing that contributed to published documents and project implementation.  Successfully collaborated and consulted with agencies, consulting firms and tribes. 


B.S.,Environmental & Systematic Biology – California Polytechnic State University, San Luis Obispo
M.S., Psychology – Antioch University, Seattle, WA

Download Resume Format 


Post a Comment

Resumes By Categories

1-5 Years Experienced CV 10-15 Years Experienced CV 10th Standard 12th Standard CV 15-20 Years Experienced CV 20-25 Years Experienced CV 30+ Years Experienced CV 5-10 Years Experienced CV Accounts CV Aeronautical CV Automobile Engineer B Com CV B Pharma CV B.Tech CV BA CV BA Philosophy CV Banking CV BBA CV BCA CV BDS CV Beautiful CV Bio Technology CV BMS CV BPO Call Center CV BSC CV BSC IT CV Business Analyst CV CA CV Cashier CV CEO CV CFA CV Chemical CV Civil Engineering CV Commercial CV Cook CV Cover Letter for Resume CS CV D Pharma CV Diploma CV Doctor CV draff Economist CV Electrical CV Electronics CV Engineer CV Fashion Designer CV Films CV Finance CV Foreign Resume Format Fresher CV GM CV Hotel Management Housekeeping CV HR CV ICWAI CV Import Export CV Instrumentation CV Insurance CV IT CV ITI CV journalist CV LLB CV M Com CV M Pharma CV M Phil CV M Sc Computer Science CV M Tech CV M.Tech MA CV Manager CV Marketing CV Mass Communication CV MBA CV MBA Event Management MBA Finance MBA Hospitality CV MBA HR CV MBA IB cv MBA Marketing MBA Production MBA Quality MBA SCM CV MBA System MCA CV Mechanical CV Medical Representative CV Mining CV MMS CV MSC CV Over 25 Years Experienced CV Paint Technology CV Pharmacy CV Phd CV Philosophy CV Project Manager CV Psychology CV Purchase CV Quality Engineer Real Estate CV SAP ABAP CV SAP Basis SAP BI CV SAP BO CV SAP CRM CV SAP CV SAP FICO CV SAP HR CV SAP MM CV SAP PP CV SAP SD CV SAP Security Six Sigma CV Special Resume System Administrator CV Teacher CV Textile CV Treasury CV USA Resume Web Designer CV