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ELIN MOLINA
309 Camarillo Drive
North
Las Vegas, Nevada 89001
Home: (702) 425-1230
Mobile: (626) 298-5634
elin@yahoo.com
PROFESSIONAL SUMMARY
* IT Professional offering a strong
combination of leadership, technical and people skills.
* Multi-tasked project manager with
verifiable strengths in staff training, supervision, motivation and evaluation.
* Proven record of exceptional
troubleshooting, problem solving and customer service. Successful in developing and maintaining
reliable systems for large user bases, both on-site and remote.
* Extensive experience with 24/7
user/help desk support; excellent ability to act as interface between technical
groups and end users at all business levels.
* Knowledgeable in security procedures,
disaster recovery and user access management.
* Highly analytical and able to quickly
learn and apply new technology, management methodologies and business
processes.
TECHNOLOGY
Systems: IBM RS/6000, AS/400, HP-UX, DEC,
Windows NT-XP, Sun Servers, EMC-Symmetrix, Connectrix, Clariion, Mainframe.
Software: MS
Office (all applications), Maestro Tivoli Workload Scheduler 7.0/8.1/8.2,
Veritas NetBackup 4.3/5.1, HP Open View 7.1/8.0, Timbuktu, PcAnywhere, Terminal
Services, Exceed, Peregrine (Service Center), VPN, Norton Anti-Virus, Ultrabac,
Perl, Red Hat Linux 7.0, Solaris 8.5/9.5, AIX 5.1., Jobtrac, Storage Scope, EMC
grab, EMC HEAT reporting, ResolvIt, Secure Agent, Infoman,
EMS,
Virtual tech, Alarm point.
CAREER EXPERIENCE
2011 –
Present Citi; The Lakes, NV.
Technical Support Analyst
§
Monitor batch jobs on Mainframe and
Open Systems.
§
Perform job restarts, IPL’s, recycles, problem
escalation.
§
Attend/Lead meetings to discuss process
improvements.
§
Process user requests.
§
Update spread sheets and documents as
needed.
§
Provide 24x7 coverage, working 3-4 and
4-3 schedule.
§
Provide cross training for other team
members.
2008-2010 KAISER PERMANENTE –IT/IBM; Pasadena, CA
Technical Support Storage Operations
§ Storage
provisioning; storage monitoring; weekly status reporting; configuration;
capacity and storage reporting; customer support, trouble-shooting and
resolution; root cause analysis; storage management documentation; or storage
operation integration.
§ Support/maintain
the Enterprise Storage Environment, troubleshooting and resolving
incident
tickets; contribute to incident resolution, ensuring service level objectives
are met.
§
Assist Engineering in implementation and
delivery of projects according to specifications
and
timelines; work with tier II, III and vendor support teams for issue
escalation; assess,
diagnose
and repair issues identified by current incident reporting tools and
notification
methods.
§ Provide
on-call support when needed.
ELIN MOLINA
Page 2
of 3
2005-2008 KAISER PERMANENTE –IT; Corona, CA
Senior Production Support
. Create jobs/schedules within TWS to support
Health-Connect project.
. Provide TWS 8.1 support and training.
. Provide on-call support when needed.
. Provide TWS support for various user groups
during system upgrades.
. Provide scheduling support for Jobtrac
(mainframe) and TWS.
. Assist Batch Operations with monitoring.
. Work on user request as assigned.
1996-2005 DISNEY WORLD WIDE SERVICES, INC. /IBM; Burbank , CA
Senior
Production Support Analyst 2005-2005
Production
Support Analyst 2002-2005
Systems
Administrator 2001-2002
Associate
Systems Analyst 2000-2001
Senior
Computer Operator 1999-2000
Computer
Operator 1997-1999
Tape
Librarian 1996-1997
Senior Production Support Analyst
. Monitor and analyze department processes
and procedures to maintain optimum performance.
. Identify and quickly resolve escalated
production problems to ensure conformance with service level agreements.
. Prioritize and aggressively manage projects
to timely and satisfactory completion.
. Produce in-depth project documentation.
. Lead, train, distribute assignments to,
supervise and evaluate a team of 16 employees.
. Conduct weekly team meetings.
. Assisted in the upgrade of TWS 8.1 to 8.2.
. Documented TWS “How to” upgrade procedures.
. Created/scheduled TWS jobs from cron into
TWS.
. Installed TWS agent on Unix and Windows
servers.
. Utilized CLI to create scripts for job
reporting.
. Utilized JS Console to create jobs and
schedules into TWS.
. Worked with clients on job setup and
configuration into TWS.
Systems Administrator
. Assisted in building, configuring,
installing, testing, troubleshooting and upgrading of servers supporting all
business units for worldwide operations.
. Developed and implemented training and
operating procedures.
. Worked closely with Network Group to obtain
IP addresses for servers and assign network ports.
. Performed software and system upgrades,
including Netbackup, Solaris, Windows NT, Windows 2000, HP, IBM and Tru64.
. Performed patch research; installed and
downloaded patches from vendor websites.
. Created several web pages for both NT and
Unix systems.
Senior Computer Operator
. Responsible for monitoring, reporting and
assisting in daily Command Center operation.
. Provided customer service to existing and
prospective business units.
. Assisted Systems Administration in
resolving escalated technical problems.
. Supported multiple platforms of AS/400,
Unix, Dec and Windows NT systems.
. Provided 24/7-user support.
ELIN MOLINA
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3of 3
Tape Librarian
. Logged backup tapes into system and managed
an inventory of over 1,000 tapes.
. Prepared media for disaster recovery
storage.
. Tracked and expedited the movement of media
internally and externally.
1992-1996 ARCUS DATA SECURITY; Simi Valley , CA
Senior Customer Service Representative
. Coordinated tape library operations,
including media picking and distribution for high-volume inventory, media
tracking, container inventory and accountability for computer media.
. Coordinated the staging and transporting of
media to/from recovery test centers.
. Performed numerous tape library adds, moves
and changes.
. Ensured the timely and accurate pickup and
delivery to/from customer sites to Arcus' data storage vault.
. Provided 24/7 service for scheduled and
emergency delivery/pickup to airline vendors.
EDUCATION
2005-2006 General Studies - Western International
University; Los Angeles, CA
2004-2005 General Studies - Woodbury
University ; Burbank , CA
2001 Certificate in Hewlett Packard
System Administration; Anaheim ,
CA
2000 Certificate in Unix/Linux
Systems Administration - Learning Tree University ;
Chatsworth , CA
1999 Course work toward Associate's
Degree - Glendale Community College ; Glendale , CA
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