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Technical Support Analyst Resume Samples in Word Format Free Download

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Payton Dutton
Pay@windstream.net
205-994-9876 C


Summary

Analyst/Project Manager experienced in all facets-implementation, execution and closure
Key emphasis on developing, meeting and maintaining deadlines
Expert in installation of  software products on-site or remotely
Highly effective trainer for clients and end users
Outstanding verbal and written communication skills
Experienced in group presentations/demonstrations
Proficient in Sequel, XP, Vista, Microsoft Office and Office 2007 

Professional Experience

Optimal IMX, LLC, Birmingham, AL                                                2009

Military Facility Liason                                                                                             2010
  • Responsible for building credibility, rapport, and communication with military/medical clients at multiple levels
  • Manage and provide implementation, support and monitoring of company’s top four military facilities  
  • Primary contact for clients to insure projects are maintained and completed on schedule
  • Report, monitor and track all technical escalations through completion

Clinical/Technical Support Analyst                                                               2009   
  • Provide clinical and advanced technical support to clients and radiologists by monitoring systems and workflow
  • Resolution of issues reported by sites or physicians
  • Provide timely and accurate resolutions for clients
  • Successfully resolve escalated issues from Level 1 Clinical Support and support as second level escalation for advanced technical troubleshooting
  • Assist in building system devices used by hospital sites
  • Train internal and client staff on-site and remotely in software and hardware usage

Open Solutions, Inc., Birmingham, AL                                                2007 - 2009
Applications Analyst/Project Manager
  • Responsible for coordinated management of multiple related projects directed toward business and other organizational objectives
  • Provide remote capture client implementation including setup, installation, training, and troubleshooting. 
  • Assist sales force in demonstration of products to prospective clients onsite
  • Project Manager of remote capture for West coast clients
  • Provide delivery management of product to ensure customer satisfaction and confidence
  • Maintain client base of 125+ branches
  • Insure client requirements are met for implementation, execution and training of Remote Capture
  • Managed databases for processing centers in Connecticut, California, and Alabama

Pre-Implementation Coordinator/Team Lead
·        Handle installation and staging of client hardware and software
·        Team member-creation and development of applications for company remote installation
·        Training for merchant/clients
·        Client specific information preparation on database tables and applications
·        Coordinated third party installation for Project Manager
·        Company MVP award-June 2008
·        Exceeded stated goals for implementation of products six consecutive quarters
·        Team Member in new venture for ISeDeposit product
·        Lead company contact for nationwide clients
·        Only employee retained for new launch of ISeDeposit software product


Southern Company, Inc., Birmingham, AL                                         1994 - 2007
BlackBerry Project Manager for Customer/Technical Support (2006 - 2007)
·        Lead contact for pilot launch of BlackBerry Project - Technical Support
·        Inaugural Project Team Manager for BlackBerry wireless device-Southern LINC
·        Create, develop, and taught training materials to support project for network launch
·        Directed training of 100+ employees and managers on BlackBerry platform support
·        Selected from 100+ applicants to participate in SouthernLINC mentoring program.

Education
University of Alabama Birmingham, Birmingham, AL
University of South Alabama, Mobile, AL


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