u Project Management
u Report Preparation
u Written Correspondence
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u Customer
u Professional Presentations
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u SDLC
u Gap Analysis
u Data Analysis
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Business Analyst
5/2011-present Staffmark,
Dover , NH
Conduct production-oriented activities
by entering and extracting information from various applications and systems,
manipulating data in spreadsheets; identifying and researching anomalies; and
making corrections as needed. Use the
information gathered to develop and present standard reports. Assist others with conducting business
research by gathering data.
Patient Care Coordinator
4/2009-2/2010 Express Scripts, Byfield, MA
Answer patient questions related to pharmacy
benefits. Provide Patients with price quotes, order status, insurance verifications and
financial information. Use multiple database systems to ensure accuracy of
Customer information.
Business Systems Analyst II
7/2007-6/2008 Workscape, Marlborough,
MA
Worked
on a web based compensation and performance tool.-Gathered client business
requirements and created and updated
documents for the client. Prepared and facilitated weekly status meetings
with clients. Responded to maintenance issues raised by clients regarding the
compensation tool. Trained clients on any enhancement or upgrade to the
product
Business Analyst/Project Data Analyst/Specialist
3/2004 – 6/2007 Fidelity Investments,
Merrimack, NH
Business Analyst - Worked in
Fidelity's Employer Services Company supporting ME's (Management
Effectiveness Consultants) and management. -Improved processes related to HR
merit/bonus cycles.-Worked daily with data in Excel using pivot tables and
vlookups. Compiled data into Excel graphs and charts.
Project Data Analyst/Specialist -Worked
in the Integrated Data Operations Group of Fidelity Employers Services
Company. Using independent investigation, analysis, and data correction using
Excel and knowledge of Client plans to provide accurate corrections to
participant records issues .Managed the single client feed for DB, DC,
H&W and payroll clients.-Interacted daily with the client to resolve
incoming feed errors and coordinate resolution. Interacted with the client
and/or participants and internal groups to resolve data issues. Recipient of
several client service awards.
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BOS Administrator/Sr. Data Recon Analyst
10/1999 – 12/2003 Commonwealth
Financial Network, Waltham, MA
Back Office System (BOS) Administrator.-Managed several projects
simultaneously.-Tested any report and BOS CRM application enhancement &
documented findings-Worked as a liaison between BOS end users and
developers.-Coordinated and Performed all training classes and materials for
BOS end-users.-Created automated workflow and notification rules. Performed
gap analysis.
Data Reconciliation Analyst -Ensured
maximum data integrity in the clarify application (CRM). -Reviewed exception
reports for errors and determine and solve problem.-Reconciled representative
data against all source data to ensure its accuracy. Received series 6
&63 licenses.
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Senior Fiduciary Control Specialist
5/1998 – 9/1999 Mellon Trust, Everett,
MA
-Worked in Global Custody unit.
-Worked as a direct liaison between five operating units and
sub-custodians.-Researched and resolved discrepancies with sub-custodians in
foreign countries.-Reconciled foreign cash activity for 20 countries.
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2012 (Anticipated Graduation) Granite
State College, Manchester, NH
Master’s Degree
M.S. in Project Management
2002 University of Massachusetts,
Lowell, MA
Professional
Graduate Certificate in Foundations of
Business
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1995 University of Massachusetts,
Lowell, MA
Bachelor's Degree
B.S in Biological Science
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