Application Support Manager Sample Resume Format in Word Free Download -->

Application Support Manager Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Baker Russell                                                        9D Lackey Street, Reston NA 11547
                                                                                                                         Mobile: 857-294-8042                                                      baker.russell80@gmail.com
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PROFESSIONAL SUMMARY

More than 20 years in Infrastructure and Customer Support for leading network & telecommunication companies. My experiences range from managing a small group to multiple groups in supporting a campus infrastructure and it’s services.  I have been involved with many company acquisitions, which resulted in the consolidation of sites and data centers.  Other successes have been Site Prime for Customer Support and Services, cost reductions/savings through efficiencies, process improvements, Vendor Management Support. 

My desires are to direct / manage people, by optimizing their full potentials as an individual and as a member of a team. To identify problems, initiate best practices and processes that will drive solutions in bringing a team to its next level.

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PROFESSIONAL EXPERIENCE

Nortel Networks
Billerica MA  (Febuary 1995 – Present) 

APPLICATION SUPPORT MANAGER                                                                            (Current Role)  
Supporting the businesses tied to ~ 53 Applications.  This includes profiling each of the businesses to understand the criticalities, key contacts, deliverable dates and the hours of operations for each application.

·         Weekly meetings with the business & vendor on the more critical applications.
  • Business escalation when processes fail to deliver.
  • Main interface on Change Management, Escalations, Security Exemptions & Outages.
  • Maintain SOX Compliance with the required applications and processes.


RECOVERY MANAGER   
Managed a Focal Team responsible for providing a Rapid Return to Service on all critical outages.  Role included escalation point on Business Impact Escalations, Process Breakdowns & continual communications to set expectations.

  • Weekly meetings to assess prior week’s cases to determine efficiencies that can be made.
                       

GLOBAL SERVICE DELIVERY / IT SITE PRIME                                                             (~6 years) 
Provided Design Engineering a local focus, commitment and solutions to enhance their environment.  Significantly reduced both quantities and costs related to design servers/tools, desktops and support requirements.  Instilled best practices, by driving standards and consistency of service throughout the Design Environment.

·         Aligned Design Infrastructure & Tools that were consistent with other regions in Nortel.
  • Generated weekly communications/reports to executive staff on site’s condition/health.
  • Over 300k in saving through application, infrastructure & support reductions. 
  • Responsible for Change Management and monthly maintenance windows for the site.
  • Design’s escalation point when existing processes failed or did not meet expectations.
  • Represented IT in Annual BCP simulations to validate existing process and procedures.
  • BCP IT site lead for Billerica MA  & Bohemia NY
  • CIO Award 2nd quarter 2003

MANAGER – REGIONAL SERVICES                                                                              (~4 years)
Responsible for the Billerica, MA & Bohemia, NY Campus infrastructure and services, which included managing 5 groups (~ 55 people) and a local outsource vendor.  Role included interfacing with site leaders and executives on campus operations and project deliverables.
  • Service level metrics, customer satisfaction and escalation point of contact.
·         MA&D (Bay Networks, Shasta, Clarify, & Sonoma).
  • Cost reductions on outsourced vendor reductions through efficiencies.
  • Outsourcing of Internal Staff (Desktop, Networking, Voice and Server (NT & UNIX)

Bay Networks
Billerica, MA (July 1990 – August 1995)

SUPERVISOR OF DESKTOP & WINDOWS NT SERVICES  
Responsible for Billerica and Bohemia Desktop and Windows NT Services, which included managing, outsourced vendors. 
  • Nortel Networks Merger (Nortel & Bay Networks)
  • Macintosh to Window migration.
  • Enabled dynamic addressing (DHCP) through out company.
  • Call tracking upgrades to (Clarify).
  • Yearly support on World Wide Sales Conferences.


Education and Certificates

2007 - 2009       ITIL Foundation Certification, SOX & Tripwire Training & Knowledge Mgmt.
2001 - 2007       Nortel Networks Product Overview, OwnIT, Ethics & Compliance.
1995 - 2001       Straight Talk, Effective Meetings, Decision Making and Managing for Success.
1986 - 1990       Certifications (Apple Computer, Compaq, IBM, Toshiba, HP, Epson and AT&T A-Plus certified)




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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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