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Shery Blake

2147 Judith Lane • Auburn, HA  41725 • (527) 397-4177

Sherry_blake41@gmail.com

EDUCATION

September 2008 - present                  Baker College

                                                                Flint, MI

                                                                Bachelor of Business Administration, Accounting

                                                                (Expected Graduation:  December 2011)

March 2005                                          Aress Academy

                                                                Southfield, MI

Certificate: Medical Insurance Billing and Coding

August 2003                                         University of Detroit Mercy

                                                                Detroit, MI

                                                                Master of Science in Health Services Administration

August 2001                                         Eastern Michigan University

                                                                Ypsilanti, MI

                                                                Bachelor of Science in Health Administration

               

Computer-proficient in Windows, DOS, Microsoft Office (Word, PowerPoint, Excel, Access), FOXPRO, SPSS, ALPHA, Lytec Medical 2001, Peachtree, QuickBooks, Galaxy Plus, Medipac, CarePlus, Mysis, Lawson, TaxCut, LibTax, TaxWise, Oracle, API

PROFESSIONAL EXPERIENCE             

05/2011 – present               KELLY SERVICES / SEVERSTAL

                                                Accounts Payable Clerk

·         Process invoices for payment

·         Assist vendors with payment inquiries

·         Perform batch audits

·         Perform end of month procedures – RV 96

·         Request vendor codes

02/2011 – 05/2011             KELLY SERVICES / Aditya Birla Minacs

                                                Customer Service Advisor / OnStar Activation Specialist Advisor

·         Answered incoming customer phone calls within quality standards

·         Assisted with general customer inquiries, obtain customer information and data, inputs consumer data and file information

·         Assisted subscribers with activating their vehicles

·         Provided information regarding OnStar products and services

07/2010 – 01/2011             ALLEGRA DIRECT / HORIZON BLUE CROSS BLUE SHIELD OF NEW JERSEY

                                                Member Service Representative

·         Provided customer service in a call center setting

·         Provided eligibility verification

·         Assisted members with benefit information

·         Ordered id cards

·         Assisted with updating addresses and phone numbers

·         Assisted members with claims inquiries and adjustments

4/ 2010 – 6/2010                                TRANQUIL PLACE ASSISTANT LIVING

                                                Direct Care Assistant

·         Provide assistant living tasks for elderly patients

·         Document medications administered

·         Clerical duties

06/2009 – 01/2010             NORTHSTAR COMMUNITY DEVELOPMENT CORPORATION

                                                Academic Internship

·         Conducted an extensive analysis of the organization’s payroll records

·         Compiled data for salary administrative audit

·         Analyzed housing developments 2008 financial audits

·         Assisted with the development of the organization’s new strategic plan

05/2009 – 09/2009             BEST BANK

                                                Sales Associate

·         Open new accounts by reaching out to prospective customers

·         Go into the aisle of the store and talk with prospective customers about the products and services that are offered

·         Assist customers with withdrawals, deposits, opening new accounts

·         Prepare paper work and other materials for new accounts

·         Follow proper dual control procedures

03/2008 - 11/2008             Motown First Federal Credit Union                                                                                                                                       Teller

·         Assisted members with financial transactions

·         Handled large amounts of cash

·         Set up direct deposits

·         Ordered checks, debit cards and credit cards

·         Opened new accounts

·         Closed  existing accounts

·         Applied credit card and loan payments to members accounts

·         Assisted with member services

·         Collections duties which included: outbound phone calls, preparing delinquent letters, collection payments on delinquent accounts, and noting accounts concerning bankruptcy matters

·         Switchboard

01/2005 – 03/2008             LIBERTY TAX SERVICE

                                                Tax Preparer

·         Assisted customers with tax advice

·         Prepared personal and business tax returns

01/2005 – 08/2007             DETROIT MEDICAL CENTER – UNIVERSITY LABORATORIES

                                                CORE CHEMISTRY

                                                Lab Assistant

·         Provided customer service for the Core Chemistry department

·         Promptly answered busy phone lines from doctors and nurses

·         Problem solving and troubleshooting lab test orders and results

·         Documented critical lab results and reported them to the appropriate staff

12/2002 – 09/2004             HENRY FORD HOSPITAL

                                                MATERNAL SERUM SCREENING PROGRAM

                                                Lab Tech

·         Promptly answered phone calls from referring doctors and other labs

·         Assisted coordinator with daily activities: data entry, reviewed and updated protocols

·         Performed insurance verifications and registered patients

·         Prepared statistics by collecting patient data and performed data entry for research projects

07/2003 – 08/2003             CLINTON EATON INGHAM COMMUNITY MENTAL HEALTH

                                                Academic Internship

·         Reviewed Environment of Care Plans for several organizations

·         Prepared an Environment of Care Plan for disaster preparedness for the agency

06/2002 – 10/2002             HENRY FORD HOSPITAL

                                                MOLECULAR GENETICS LABORATORY

                                                Lab Tech

·         Extracted DNA for clinical testing

·         Prepared research samples for extraction

09/2001 – 06/2002             HENRY FORD HOSPITAL

                                                CYTOGENETICS

                                                Lab Assistant

·         Answered busy phone lines

·         Typed chromosome reports, faxed and mailed them to the appropriate doctors

·         Performed insurance verifications

06/2001 – 08/2001             CLINTON EATON INGHAM COMMUNITY MENTAL HEALTH

                                                Academic Internship

·         Prepared HIPPA Risk Assessment

·         Reviewed Joint Commission on Accreditation of Healthcare Organizations recommendations for policies and procedures not in compliance and developed a plan of action

·         Reviewed quality improvement indicators that were below the benchmark and developed a plan of action

·         Participated in Quality Assurance meetings

PUBLICATIONS

                                                Roberson J, Diment S, Miller A, Lambert-Messerlian G, Canick J,

                                                Maternal Serum Integrated Screening in clinical practice. American College of

                                                Medical Genetics, March, 2004 (platform presentation)

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