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Samual Hicks                                                                                     Email: hicks.samual9@hotmail.com

                                                                                                Ph: +1 912 528 9511

Software Testing | Project Management | Client Relationship Management | Team Management

Professional Summary

·      Around 12 years of complete software life cycle in Quality Assurance and Software Testing.

·      More than 5 year of experience as QA Manger.

·      Strong QA Management experience  using Agile, Scrum and Waterfall methodology

·      Experienced in Project initiation, Project estimation, Project planning, Project Coordination, Test Design, execution and reporting.

·      Extensive experience in preparing Test Plans, Traceability Matrix, Test Cases and developing Test Scripts.

·      Experienced in managing the Test Automation Projects using automation tools.

·      Experience working with testing tools such as Test Director, Quality Center, Product Studio, Quick Test Professional (QTP), Winrunner.

·      Experienced with Database security testing using the techniques such as SQL Injections and Cross Site Scripting (XSS)

·      Experienced in performing Back end testing for Database integrity by executing complex SQL queries for validating the data in the back end database tables.

·      Experienced and working experience with SQL 2005 and Oracle 9i,10g

·      Experienced with Software Quality processes (ISO, Six Sigma, and CMMI). Responsible for Quality Audits as a project Manager performed by internal and external auditor.

·      Excellent working experience with project management tools such as MS Project, MS Visio, MS office

·      Experienced working with data warehousing projects using ETL tools, working experience with Cybermation and DM Express.

·      Experienced in working with business and IT teams by demonstrating the ROI by having automation in place for all regression suites

·      Strong Management skills demonstrated proficiency in leading and mentoring individuals to maximize levels of productivity, while forming cohesive team environments.

·      Extensive experience in test process improvement planning and implementation, experienced with process consulting

·      Having extensive experience in exercising cost saving methods during analysis, test planning, designing, and execution.

·      A versatile manager and leader, being equally comfortable and experienced in various business and technology domains.

·       Excellent domain knowledge with Healthcare, Retail, Energy & Utilities.

·      Worked with reputed clients such as Microsoft (India), British Petroleum (London, UK), NIKE (US), Dollar Thrifty (US), McDonalds (US), Hospital Corporation of America (HCA).

·      Excellent experience in effective Resource Utilization, Knowledge retention, project monitoring and control.

·      Overseas experience – Total 6 years, United Kingdom (3.5 years) and United States (2.5 years)  

·      Working towards PMP Certification.

·      Proven track record of successfully handling overseas assignments and interacting with multi-lingual, cross-national teams within USA, and UK.

·      Excellent interpersonal and leadership skills in motivating team members and developing cross-functional relationships.

Engagement Experience

·    Sep 2009 – Till Date: Working as Sr. QA Manager, managing a team of 35+ for a Testing CoE for reputed client in US.

·    Sep 2006 – Aug 2009: Worked as QA Manager, managing test team of around 25 for reputed Client in UK.

·    Jan 2004 – Aug 2006: Worked as a Test Lead, managing a team of 7 for a reputed client in UK

·    Sep 2000 – Dec 2003: Worked as Test Analyst and Test Lead.

Responsibilities: • Test Delivery • Customer interaction • Client engagement • Business enablement • Quality audits and reviews • Process improvement initiatives • People management • Staffing and recruitment • Proposal creation and negotiations • Budget Planning & Forecasting • Risk assessment & management • Multi vendor engagements

Well experienced with • coordinating different project teams and • conduct meetings (Viz. Status meetings, • Triage meetings, • Project team meetings etc.). Involved in different testing roles from • Test engineer, • Sr. Test engineer, • Test Lead, • QA Manager and now as • Sr. QA Manager.

Technical Skills

Tools: Quick Test Professional 10, HP Quality Center 10, Winrunner, knowledge with Eggplant (Test plant)

Languages: C, C++, Java, VB Script, Pearl

Database: MS SQL Server 2005, Oracle 9i, 10g, MS Access

Data Warehousing: MS DTS packages, Oracle, Informatica 8.1, ETL, Cybermation

Testing Méthodologies : Functional Testing, Integration Testing, System Testing and Regression Testing

Project Management: MS Project, Clarity, Remedy, MS Sharepoint, MS Visio, MS Office

Education

·         Master of Computer Applications (MCA) from Bangalore University, India.

·         Bachelor of Science (Mathematics, Physics and Computer Sciences) from Andhra University, India.

Experience

Hospital Corporation of America (Jun 2010 - Present)

Sr. QA Manager & Transition Manager

Testing Center of Excellence

This program serves all the testing needs of customer, by providing testing services such as test planning, design, execution and reporting. Implementing process improvements, QA best practices, and test automation.

·      Managing a $10M Testing Center of Excellence Program

·      Managing a team of 35+ people both onshore and offshore

·      Managing overall Test Delivery for different lines of business (LOB) by having individual test leads for each LOB

·      Working among different vendor teams to ensure the proper communication and timely delivery

·      New applications transition Planning & Tracking

·      Resource Planning and on-boarding

·      Implemented best practices such as peer reviews to eliminate the early defects in the system and keeping the project within the budget

·      Made use of the tools such as Hexawise and Orthogonal Array and beyond compare to reduce the test design time and execution time by having effective test coverage with an optimum number of test cases

·      Planned for automation of regression suite where ever it’s feasible to reduce the execution time and increase productivity

·      Implemented Lean initiatives to improve the process and creating a culture for a continuous improvement.

·      Presented defect flow analysis to Leadership team to show the defect trends and recommendations to have effective quality in design and development activities.

·      Obtained business and IT buy in by demonstrating the need for automation, explaining the short term and long term benefits, and presenting a ROI analysis.

·      Defining KIPs and adopting them into process

·      Pre-Sales activities such as contract negotiations, SOW creation and getting the approvals

·      Tracking test activities, delegation and tracking the completion

·      Ensure Process adherence, and suggest process improvement initiatives

·      Ensure customer satisfaction

·      Provided cost effective plans in terms of resourcing by having right mix of skill sets and onshore offshore balance.

·      Business enablement and finding growth Opportunities

·      Risk identification and mitigation planning

·      Customer interaction, and ensure customer expectations are met

·      SLA Metrics adherence, collection and reporting

·      QA Audits and reviews

·      Managed Virtual Lab Manager machines

·      Involved in planning Business Objects upgrade test planning

·      Involved in test planning for ICD 9-10 conversion program

·      Having knowledge in HIPPA compliance, EDI transactions, and claims processing

·      Managing different LOBs such as Supply Chain, Enterprise Systems, Core Clinical apps, Physician services

·      Managing Data Warehousing Testing including ETL Testing using Informatica and DM Express Tool.

·      Managing the testing for Business Objects projects

DTAG Automotive Inc, US (Mar 2010 – May 2010)

Sr. QA Manager

Testing Support and Maintenance

This program serves all the testing needs of different IT departments of customer, We’ve provided testing services such as test planning, scheduling, design, execution and reporting. Introduced new processes, implemented QA best practices, and managed test automation for various applications.

·      Managed a $6m testing support program as a Sr. QA Manager

·      Managed a team of 25+ people both onshore and offshore

·      Overall test delivery for different Lines of Business (LOBs)

·      Managed the automation project, with QTP and MS Access

·      Made test plans and schedules for SIT & UAT

·      Process adherence, and recommendations for improvements

·      Staff Planning and on-boarding

·      Obtained IT team buy in to automate regression suite to reduce execution cost and increase productivity.

·      Introduced Defect flow analysis tool to show the process flaws and recommendations for improvements

·      Created knowledge repository by creating user manuals for each application, for knowledge sharing and retention

·      introduced cross team trainings to retain the knowledge and have back up resources in emergency

·      Helping the test leads in driving Lean initiatives to eliminate the wastage in the process and improve the quality

·      Risk identification and mitigation planning

·      Customer interaction and managing team to meet project and organization goals

·      Working and coordination with other vendors

·      SLA Metrics adherence, collection and reporting

·      QA Audits and reviews, produce reports,

·      Proposal Creation,    

·      Negotiating proposals with customer.

HAVI Global Solutions, US (Sep 2009 – Feb 2010)

Test Coordinator & QA Manager

ETL Conversion Project

This project is to automate the Inventory process of the client for various stages from raw material to warehouse and till food center, for the materials food items, packaging, and food supplies using the technologies such as ETL, UNIX, SQL Server 2005 and Cybermation.  Tested and validated the Day in The Life (DITL).

·      Coordinated test activities for SIT and UAT

·      Managed a team of 12 people at onshore

·      Created test project plan and schedules for different teams within the project

·      Test Resource Management

·      Product Release Planning and Controlling

·      Managed all the test activities and delivery

·      Conduct & Participate Reviews and inspections for all the phases of project life cycle

·      Risk identification and mitigation planning

·      Working and coordination with third party vendors

·      Metrics collection and reporting

·      Developed SQL queries to prepare the test bed and load the required data for testing.

·      Managed ETL testing and verification of workflows, using Cybermation tool

·      As part of ETL testing, Executed the DITL (Day in the Life Cycle) jobs according their schedules

Nike Inc., US (Apr 2009 – Sep 2010)  

QA Manager

Platform Migration Project

This project is a migration project of OS platform, and infrastructure for all the websites of Nike, across US, China, UK. We’ve been responsible for regression testing of around 50 websites of Nike.

·      Test Management & Delivery

·      Managed a team of around 30 people both onshore and offshore

·      Planning and scheduling

·      Managing test activities and delivery

·      Tracking test Activities

·      Conduct & Participate Reviews and inspections

·      Provided automation proposal to automate all regression suits increase execution productivity

·      Planned all the phases of migration, and tracked through its completion

·      Encouraged all the test leads to implement best practices to provide robust solutions and defect free deliverables

·      Staffing and Resource Management

·      People Management

·      Risk identification and mitigation planning

·      Metrics Adherence, collection and reporting

·      Onshore-Offshore co-ordination

British Petroleum, London, UK (Mar 2006 – Mar 2009)

QA Manager

Future Options & Exotics

We’ve provided QA services to this project for around 12 applications, involved in Functional testing, Regression testing, automation using QTP. All these applications are Oil trading application used by the traders at BP

·      Managed a team of around 25 people both onshore and offshore

·      QA Management and Delivery

·      Test Planning and scheduling

·      Managing test activities and delivery

·      Test Plan Creating and Reviews

·      Tracking test Activities

·      Conduct and Participation Reviews and inspections

·      People Management

·      Conducting triage meetings

·      Risk identification and mitigation planning

·      SLA metrics adherence, collection and reporting

·      Continuous improvement in QA practice

·      Knowledge acquisition of application

·      Preparation of Test Transition plans

·      Coordinated with Development team for proper fixes to be in place

·      Detailed Training plans

·      Performing Gap-Analysis

·      Worked on Database Security Testing using the techniques SQL Injections and Cross Site Scripting

·      Involved in writing database queries using SQL server 2005

·      Worked with tools and technologies such as SQL Query Analyzer, DTS packages, MS Reporting Services

·      Identified automation scenarios

·      Implemented automation for feasible application using QTP 9.1 through framework based Automation approach and demonstrated the benefits of automation.

·      Handled migration of WinRunner automated regression suite to QTP 9.1.

Microsoft Corporation, India (Jan 2004 – Jan 2006)

Test Lead

MS Operations (MSOps), and MS Extranet Portal

This project is a maintenance project of two portal applications, Extranet Portal is for hardware on-boarding application, MSOps is an retail applications portal, which will allow MS vendors and users to on-board their own application and perform business with Microsoft. 

·      Managed a team of 3 members

·      Creating Test Plans

·      Creating Test Strategy

·      Test Case Development and Execution

·      Coordination with onshore team

·      Weekly and monthly Status reports

·      Defect tracking and monitoring

·      Participate in Review/Inspection/Triage meetings

·      Participate in Project plan meetings

·      Written complex SQL queries and performed bank end testing using SQL

·      Involved in writing database queries using SQL server 2005

·      Worked with SQL Query Analyzer, DTS packages, MS Reporting Services

·      Coordinate with Dev team for proper fixes to be in place

Fortuna Technologies pvt., Ltd, India (Sep 2000 – Nov 2003)

Test Lead

Integrated Point of Sales System

This project is for Food World grocery market, this product will provide the cash register services, for billing at various counters within the market. This product has two modules one is point of sales system and another one is credit card/Debit Card/Cash billing system.

·      Test Plan Preparation

·      Test Case preparation and execution

·      Review of Requirements, Functional Design Document

·      Defect Reporting and tracking using test director

·      Participate in Review/Inspection/Triage meetings

·      Participate in Project plan meetings

·      Coordinate with Dev team for proper fixes to be in place

Test Analyst

Distributed Products Automation

·      Test Case Preparation

·      Test Case execution

·      Review of Requirements, Functional Design Document

·      Defect Reporting

·      Defect tracking and monitoring

·      Participate in Review/Inspection/Triage meetings

·      Participate in Project plan meetings

·      Coordinate with Dev team for proper fixes to be in place

Test Analyst

Credit Information System (CIS)

·      Test Case Preparation

·      Test Case execution

·      Review of Requirements, Functional Design Document

·      Defect Reporting

·      Defect tracking and monitoring

·      Participate in Review/Inspection/Triage meetings

·      Participate in Project plan meetings

·      Coordinate with Dev team for proper fixes to be in place

Trainings & Certifications

·      Completed Project Manager Program , Project Management Academy (equivalent to PMP)

·      Working towards PMP Certification

·      Certification of Participation for courses.

o  7 Habits of Highly Effective People by Franklin Covey Group.

o  Six Thinking Hats by Edward De Bono.

o  High Impact Presentations – Dale Carnegie Group.

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