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EXPERIENCE

·         Administration: Manage user accounts and access privileges in Active Directory through Group Policies and scripts. Ensure successful operation of end user equipment and applications. Organize and prioritize tasks.  Ensure safety and security of data.  Deploy desktops by imaging or installing operating systems, applications with network and peripheral connectivity.  Manage inventory, documentation and policies.

·         Data Network: Install and monitor wired and wireless network equipment.  Trace and test network wiring and ensure connectivity.  Install and manage physical and virtual servers, and server applications, i.e. email and database.  Check logs and patch Microsoft, Novell Netware and related server technologies.  Monitor VMWare virtual servers for performance issues.  Perform backup and restore operations.

·         Telecommunication: Administer traditional and Cisco VoIP PBX and voicemail servers and phones, phone extensions, voicemail accounts and distribution lists.  Troubleshoot and repair connectivity and quality issues.

·         Technical Support: Provide end-user technical support and training.  Log calls in the helpdesk system and communicate progress with end users.  Escalate unresolved calls to developers and manufacturers.  Analyze common trends and patterns of technical issues to eliminate break points.

EMPLOYEMENT

            Consultant at Nassau BOCES                                                                        Jul 10 - Present

            Future Tech, Holbrook, Long Island, NY

Assist BOCES Systems Engineer in designing and managing computer systems.  Provide technical support to school staff and faculty.  Deploy workstations, thin clients and applications.  Assist in daily administrative tasks of managing user accounts and access privileges.  Perform backup and restore operations.  Monitor Microsoft physical and virtual servers, physical and wireless network equipment.  Check error logs and apply upgrades and patches.  Train and supervise IT staff.  Implement new technology and upgrades.

            Technology Coordinator                                                                    Sep 05 – Mar 10

            Neah-Kah-Nie School District, Rockaway Beach, OR

Managed the district’s technology department.  Provided technical support to school staff and faculty.  Deployed desktop, server and network equipment.  Administered user accounts and access privileges.  Ensured successful backups and performed restore operations.  Monitored Microsoft, Netware and Cisco VoIP servers, and physical and wireless network equipment.  Checked error logs and applied upgrades and patches.  Researched, designed and implemented future technology upgrades and installations.  Provided phone and voice mail support to end users and assisted in administering the Cisco VoIP system.

           

            Technical Support                                                                               Jan 03 – Aug 05

            City of Grants Pass, Grants Pass, OR

Assisted in managing Microsoft and Novell network with Microsoft XP workstations.  Provided technical support to city employees including fire, police, parks & recreation, water & sewage and 911 staff.  Administered user accounts and access privileges.  Performed backup and restore operations.  Repaired, replaced and upgraded hardware, software and network equipment.  Updated inventory and documentation.

            Consultant                                                                                          Sep 01 – Dec 02

            Self Employed, Portland Metro Area, OR

Assisted individuals and organizations in sustaining their IT operations.  Repaired and installed hardware, software and related peripherals.  Consulted in finding cost effective solutions for their technology needs.

            Chief Information Officer                                                                   Sep 00 – Aug 01

            Temperate Forest Foundation, Beaverton, OR

Managed the IT Department.  Administered Microsoft Windows network and managed user accounts and access privileges.  Participated in hosting the teachers’ forestry tours and recreated the events online as virtual tours for students.  Updated the company’s website.  Researched and gathered information related to the quarterly publication ‘eco-link’ topic and designed the print layout.  Ensured successful in-house printing of the ‘eco-link’.  Performed backup and restore operations.  Repaired, replaced and upgraded hardware, software and network equipment.  Updated inventory, documentation and system policies.

            Technology Manager                                                                         Mar 97 – Aug 00

            The Museum of Television & Radio, New York, NY/Beverly Hills, CA

Managed data and telecommunications servers and network equipment.  Participated in developing a plan to digitize 80,000 hours of analog radio and television shows.  Supported 1000+ nodes on an integrated Microsoft, Novell and Apple network across two sites.  Also supported the Lucent phone system at both locations.  Administered Exchange, SQL, Anti-virus and all other Microsoft Windows and Novell NetWare servers.    Administered user accounts and access privileges.  Created and updated polices, documentation and inventory.  Performed backup and restore operations.  Repaired, replaced and upgraded hardware, software and network equipment.

            Consultant                                                                                          Jul 94 – Feb 97

            Employment Agencies, New York Tri-City Area, NY

Assisted individuals and organizations in sustaining their IT operations.  Repaired and installed hardware, software and related peripherals.  Consulted in finding cost effective solutions for their technology needs.

Technical Support Analyst – Internship                                               Mar 93 – June 94

            IBM Credit Corporation, Stamford, CT

Provided technical support to 1000+ onsite and remote customers.  Responded to high priority helpdesk calls and provided timely solution or redirected to appropriate departments.  Repaired, replaced and upgraded hardware, software and peripherals.  Updated inventory and created documentation.

            Computer Technician – Internship                                                      Aug 92 – Feb 93

            Baruch College, New York, NY

Provided technical support to staff and faculty.  Responded to support phone calls and logged calls in to the helpdesk system.  Repaired, replaced and upgraded hardware, software and peripherals.  Assisted in updating inventory and creating documentation.

MILITARY

Unit Supply Specialist and Armorer                                                   Sep 87 – Aug 91

United States Army, Camp Casey, North Korea/Fort Ord, California

Managed supply room.  Ordered, received and distributed supplies.  Tracked supplies and submitted accountability reports.  Managed arms room.  Distributed and recollected weapons.  Performed inspections and repaired weapons.  Tracked usage and submitted status reports.

EDUCATION

Cisco Certified Network Administrator & Voice over IP Classes   2007 - 2008

Ascolta, Lake Oswego, OR

Microsoft Certified Systems Engineer/Software Development Classes                                          New Horizon Computer Learning Center Inc., New York, NY     1996 – 1998

Certified Netware Engineer Classes                                                 1995

Westcon Inc., Eastchester, NY

Associates in Computer Technology                                                 1994

            LaGuardia Community College, Long Island City, NY

TECHNICAL SKILLS

·         Software: VMWare ESXi 4.1, VMWare View, Novell Netware 6.5 and GroupWise 7, Microsoft Windows 2003/2008 Servers and XP/Windows 7 workstations, Microsoft Exchange 2003, ISA, CMS, IIS, RAS, DHCP, WINS and DNS servers.  Mac OS X, ArcServer 6.5 and Backup Exec 11, FaxServe, McAfee, TrendMicro and Norton Anti-Virus.  Subnets, VLANs, TCP/IP, IPX/SPX, VoIP and PCoIP.

·         Hardware: IBM compatible PCs, Macintosh computers and WYSE thin clients.  HP and DELL Servers, SANs, iSCSI, Printers, plotters, scanners, modems, backup tape drives and vaults.  Managed switches and small Cisco routers.  PoE IP Cameras and Wireless APs.  Ethernet and Fiber Optics.  Lucent Difinity G1 and Audix VoicePower.  Cisco Call-Manager and Unity Servers 7.

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