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Shashank Dubey                                                   

GENERAL INFORMATION

Email                      :      shashankk.du@gmail.com

Mobile                   :       +919000196492

Experience highlights

SAP CRM Functional Consultant, Oct 2009-Aug 2012 TATA Consultancy Services

• More than 3 years of SAP CRM expertise with focus in sales, marketing, and service area.
• Strong background designing and deploying integrated solutions with SAP CRM.
• Able to translate business objective into clear functional and technical requirements.
• Involved in 3 implementation of SAP CRM.
• Experience of interacting with business owners and end users in the phase of Business Blue print, Configuration, Customization and Integration.
• Well versed in ASAP methodology.
• Transferred the Customer Master data,Product Master Data based on business requirement from ECC to CRM using middleware. 
• Have a good understanding of business processes in Logistics and CRM.
• Good experience in analysing gaps between current business processes and industry best practise in order to recommend a preferred implementation.
• Excellent Ana
• Committed to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively making customer issues a priority.
• Good team player, strong team orientation &leadership qualities, hardworking and enthusiastic.
• Excellent communication and interpersonal skills.

SKILLS

• Master Data - Account Management, Product, Prescriber & Key Contact Management, Organization Management
• UI Architecture, Business Role Configuration, Navigation Bar profile Set up, UI Configuration Tool, Application Enhancement tool, Easy enhancement workbench, Design Layer.
• Activity Management, Lead Management, Opportunity Management, Sales Order Management.
• Marketing Planning, Campaign Management, Campaign Automation, Surveys.
• Service Master Data, Complaints and Returns Management, In-House Repair Order, Service Order, Service Plans, Warranty Claim, Service Contract and Agreements.
• Transaction Types setup, Copy Control, Date Profile, Text Profile, Action Profile, Status Profile, Organization Determination Profile, and Partner Determination Profile.

Education

Degree, Major                      :               M.sc in Computer Science

Relevant Experience

Client/Project	Vee Rubber Group, Thailand/ Implementation of SAP 7.o
Employer	Tata Consultancy Services
Title	Functional consultant
Technology	SAP 7.0

Description                          

Vee Rubber International has been a leader in bicycle, motorcycle and ATV tires for over 30 years, and is an OEM supplier to many of the top brands in those segments. VRI has taken this same keen attention to detail and high quality into the production of passenger, light truck and “medium” truck tires. Using the latest technology, Vee Rubber has developed a full line of radial passenger and light truck tires, including touring, high performance and snow tires.

Domain                  Rubber Industry

Responsibilities  

• Participate in meetings with SMEs & field users to understand business processes & requirements
• Studied & evaluated the clients Business process & gathered the client’s requirements.  
• Coordinating with the technical people in writing technical specs and making them understand functional specs.
• Creation of Business Partner in different roles, creation & assignment of business partner number ranges.
• Implemented organization determination procedure (ODP), action profiles to relevant transaction types for automatic partner processing.
• Define rules to determine the Organizational unit responsible and assign specific attributes to the Organizational units and also link to hierarchies to form functional relationships
• Configured organizational model, divisions, distributions and tupple, create position, user and assign it to organization model assign attributes to positions.
• Worked on creating marketing Planner, Marketing Plans and E-mail Campaign.
• Customize Partner Determination Procedure (PDP) using access sequence, status profile, date profile and item category determination and used in appropriate transactions.
• Configured opportunity management by defining sales cycle, phase and assigning phases to sales Cycle.
• Configured transaction by defining transaction types, item categories, Item Category determination, Copy Control for transaction types and item categories and assigning various profiles to the transaction types.
• Created automatic sales order confirmation by e-mail by maintaining e-mail address for business partners, copying the smart forms, defining action profile and actions, defining conditions for output and creating a text module and maintaining text module within org management.
• Configuring activity management by defining partner functions, access sequence and defining partner determination procedure.
• Provided end-user training knowledge transfer, documentation and participated in preparing training manuals.

Client/Project	Kyocera Corporation, Koyoto Japan/Implementation Of SAP 7.0
Employer	TATA Consultancy Services
Title	Functional Consultant
Technology	SAP 7.0

Description                          

At home, work, in the community and all around the world Kyocera products are an integral part of daily life. On many residential rooftops, Kyocera solar power generating systems convert the sun's energy into clean, renewable electricity. At the office, a wide array of Kyocera components are at work inside digital copiers, printers, PCs and network equipment. Throughout the community, Kyocera mobile phones are ubiquitous, and Kyocera's innovative energy solutions help to improve energy efficiency and consumption.

DOMAIN                Solar & Electronic Goods

Responsibilities

• Requirements gathering and Gap analysis.
• Base customization like configuration of Business partners and maintaining their relationships.
• Implemented Marketing Plan, Marketing Elements, Marketing calendar encompassing the clients Marketing department strategy
• Imported ELM data, profile sets created in segmentation builder and target groups were created
• Leads created based on qualification criteria
• Deployed to client Marketing Campaign team
• Worked with marketing plan &Campaign management, maintained marketing activities and campaign promotion, Marketing integration.
• Created Customer Grouping for offering services using marketing target group and Segment Builder, marketing expert tools, define a data sources and attribute list. Configured the target groups with business partner segmentation.
• Customized search criteria and assigned search criteria to marketing plan, campaign and created search query for the marketing calendar.
• Customized general settings for Leads Management which includes Lead qualification levels, Lead groups, origins, Priorities, customized Questionnaire settings for lead.
• Involved in the work of Products Configuration based on the Product Hierarchy and Customer Groups and applying the discounts to different products when a Campaign is generated. 
• Customized channel management for maintaining senders email form assigned to marketing planner, made product proposal and linked with marketing planner

• Profiles Configured for Lead Transaction
1. Text Profile.
2. Partner Determination Profile to capture Activity Partner, Employee Responsible and Contact person
3. Status Profile
4. Date Profile- Date Rule
5. Action Profile- Depending upon Status convert to Opportunity
6. Copy Control is also set up
• Configuring and customizing the business process and scenarios for client.
1. Involving the implementation team on CRM 7.0
2. Configured SAP CIC-Web client for transactions like lead, opportunity, quotation and sales order
3. Configuration of system as per the Client requirements for Products and Business Partners
4. Worked on Contract customizing settings, contract determination in Sales Orders, integration of contracts between ECC and SAP CRM.
5. Customized the CRM system with respect to Date management, Status management and Actions to meet the business needs.

Sept 2012 to till Date

Client/Project	TESLA MOTORS, California USA/ Implementation Of SAP 7.0
Employer	Mahindra Satyam
Title	Functional Consultant
Technology	SAP 7.0

Description                          

Tesla Motors, Inc. is a Silicon Valley-based company that designs, manufactures and sells electric cars and electric vehicle powertrain components. Tesla Motors is a public company that trades on the NASDAQ stock exchange under the symbol TSLA.

Responsibilities

• Requirement gathering, analysis and preparation of the business blue print for the service module.

·         Changes to organizational Structure for service module and organizational data determination profiles.

·         Configured, Service Master Data.

• Return and complain management, Configure Service Level Agreement for Service Product.
• Customize Service Contract, In-House Repair, Warranty, Complaints.
• Maintain Service or Warranty products & Maintain Relationship of Warranty with Products.
• Customizing service Transaction, Transaction type, Item category.
• Changing Service Quotation to Service order by Copying control.
• Configure Date management, Action Profile.
• Resource planning, Qualification management, Installed Base.
• Creation of Service Quotation, Service Order, Order confirmation, service contract
• Service profile, response profile and Service product creation.
• Creation of the Install Base. Defined IC Agent Roles. Setup of IC Web Client Agent Profile’s, Navigation Bar Profiles, Business Transaction Profiles.
• Service & warranty management, customer queries, manage after sales service.

DoMAIN Experience

Client Service Administrator                                                                      April 2007 to September 2009

HSBC Bank plc. India

·         About 2+ years of professional experience as a client service administrator with exposure to various domains such as Customer Service, Sales, Marketing, Investment Banking and wealth management.

·         Good understanding of SDLC, Process & Quality Compliance and Project Management.

·         Effectively coordinated with the Onsite, Offsite teams during my process migration.

·         Good knowledge of process re-engineering.

·         Depth knowledge of best Customer service.

·         Experience in interacting directly with Clients , SMEs and end users to gather and translate requirements into detailed project development strategies for effective deployments

·         Experience in conducting Walkthrough/Demo Sessions, creating User Guides and Manuals, providing end-user training

Job Description

• Reconciliation Of Accounts: This Includes Reconciliation Of Various Accounts in UK with Impersonal Account of the Bank. I was part of migration team and migrated this process from UK to India.   

• Auditor for Business Customers: During this Period my Role was to create a Transaction Sheet of entire year for Business Customers and provide them a Audit Report. I have re-engineered this process and Reduce SLA (Service Level Agreement) time for this Process which helped us to provide a better Customer Service.  

• Client Service Administrator In Premier Investment Management Services; In this team My job was to Bringing all premier customers who have several Investments across the UK to HSBC Portfolio. This service is also known as wealth management. This is one of most complicated process during this period this process got me learned so many things like customer service, Complain handling and case studies of customers complains.

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