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Derrick Waller

3011 Glass Window Rd.. * Alasca, LA 01502 * (160) 529-6021 * derrick_waller99@gmail.com

Seeking a position as…

Project Manager / Incident Manager

Information Systems Professional capable of project management and support of business and IT related systems. 12 years experience as a Business and IT Systems Programmer and Analyst. Process Improvement specialist with Strong Analytical, Problem Solving, and Communication skills along with Excellent Customer Service background supporting applications through the use of service and project management methodologies.

Technical Skills_________________________________________________________________                                                                                                                                  

Platforms: Windows NT/XP, IBM z/OS 1.04. HP-UX 11.11

Languages: Pl1, Cobol, SAS, SQL, VB

RDBMS: DB2

Tools: Exceed, Serena Changeman ZMF, Princeton, VB, HP Service Manager, Outlook, MS Office, Sharepoint, SA&E, and Artemis Trackview

Education______________________________________________________________________

UW Parkside, Kenosha, WI                                                                                            (1991-1996)

Bachelor of Science in Business Management with a concentration in Information Systems.

Professional Experience___________________________________________________________

Northwestern Mutual. Milwaukee, WI                                                          

                                                                         

Systems Specialist 2007 – Present ( Financial Reporting, Suspense Accounting, and Fixed Asset Management applications)

Application Support:

·         Continuous support (sometimes 24/7) of online and batch applications working with internal and external IT and business clients.

·         Follow ITIL standards including incident, problem, knowledge, change, and configuration management activities designed to meet Service Level Agreements for supported applications.

·         Weekly analysis and communication of IBM mainframe, MQ Series, and Unix server change impacts and action items for supported applications needed to proactively meet SLAs.

·         Annual Smart Goal Development and Results Tracking, Career Planning, and providing mid-year feedback for IT and business partner resources to facilitate growth and development.

·         Weekly Status reporting and time logging to aid in meeting scope, schedule, and budget.

Project Management (requirements and analysis, estimating, developing, testing, and implementing changes using the Strategy, Alignment, and Execution project life cycle methodology):

Lead project activities as an individual or with other team or business partners to complete deliverables within scope, schedule, and budget.

·         Creating various templates tied to project management tasks reducing the time and cost associated with project deliverables.

·         Developing, re-designing, or duplicating database update programs for interfacing business applications.

·         Requirements and analysis needed to create estimates and test plans, and execute testing for various corporate projects impacting supported applications.

·         Installing a new version of the Fixed Asset vendor Cobol application.

·         Converting Mainframe dial-up programs for external partner data transmissions to Unix FTP programs.

·         Migrating Unix scripts for supported applications to a new server.

·         Creating a new Excel data reconciliation report on the client’s LAN from mainframe data.

·         Working with BCP team to develop Business continuity plans (disaster recovery) for supported applications.

Senior Programmer/Analyst  2003 – 2007 ( Financial Reporting, Suspense Accounting, and Fixed Asset Management applications)

Application Support:

·         Continuous support (sometimes 24/7) of online and batch applications working with internal and external IT and business clients.

·         Follow ITIL standards including incident, problem, knowledge, change, and configuration management activities designed to meet Service Level Agreements for supported applications.

·         Annual Smart Goal Development and Results Tracking, Career Planning, and providing mid-year feedback for IT and business partner resources.

·         Weekly Status reporting and time logging.

Project Management:

Lead or partner on small changes and enhancements using standard project management documentation and methodologies customized for Northwestern Mutual and individual IT business support groups.

Programmer/Analyst 1997 – 2003 (Sales Reporting and Commissions applications)

Application support:

·         Continuous support (sometimes 24/7) of online and batch applications working with internal and external IT and business clients.

·         Application support and development using standard incident and problem solving methods, and change and development implementation standards.

·         Annual Smart Goal Development and Results Tracking, Career Planning, and providing mid-year feedback for IT and business partner resources.

·         Weekly Status reporting and time logging.

Project Management:

Partner on small changes and enhancements using standard project management documentation and methodologies customized for Northwestern Mutual and individual IT business support groups.

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