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System
Administrator/ Helpdesk Support
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Smith Baldwin
412 Wiskey Road Drive
Virginia 20215
Virginia 20215
(310) 412-5521
System
Administrator/ Helpdesk Support
SUMMARY OF
QUALIFICATIONS
·
Six years as a Help Desk/Computer Operator in
the U.S. Army supporting over 3500 users.
·
Installed and configured various ABCS systems
and devices such as FBCB2/BFT, AFATDS, MCS-1, CPOF, ASAS, EPLRS, INC, ISYSCON.
·
Troubleshooting TCP/IP, DNS, and DHCP
connectivity issues in both a LAN/WAN and Dialup, WIFI environment.
·
Installed, configured and utilized Windows XP
Professional, 2000 Professional, Windows NT, and Windows 95/98/ME, MS Office
suites 2003 and 2007, Acrobat Reader, Symantec Antivirus, Retina scanner, Q tip
Scanner.
·
Solving Hardware/software issues including
CD-ROMS, CD-R Ws, Printers, Sound Cards, Video Cards, RAM, UPS and Power
Supplies.
·
Installation, configuration and repair of PCs
and Peripherals.
CERTIFICATIONS
·
MCSA Certified
·
A+ Certified.
EDUCATION AND
TRAINING
·
Signal Support Systems Specialist Course,
Certificate, U.S. Army Signal School, GA
·
Drivers Training, U.S. Army, Fort Hood, TX,
2006 certificate.
·
Advance First-Aid and CPR, U.S. Army, Fort
Hood, TX, 2006 certificate.
EXPERIENCE:
Salient Federal
Solutions, Afghanistan Jun 2011
– Present
Systems Operator
Operate and maintain
Rocket Artillery Defense System including the following:
·
Local area network (LAN)
·
Windows and Unix systems monitoring and
support
·
Command and control (C2) suite consisting of
Forward Area Air Defense Command and Control (FAAD C2)/C-RAM C2, and the Air
& Missile Defense Work Station (AMDWS)
The Experts, Iraq Aug
2010 – Jan 2011
Help Desk/Customer
Support Engineer
·
Perform Level 2 support over the phone for
end users with Windows Desktop problems, support network troubleshooting,
assist new user configurations, and basic troubleshooting of Cisco equipment.
·
Configure end-user computers to access and
support the organization's LAN, WAN, and Internet system or a segment of
network systems, maintain network hardware and network availability. This
includes, but is not limited to, being able to conduct CAT5 Cable installation
and discovery, perform service checks, assess cable routing configuration, test
cables, replace cables that are deemed unserviceable or incorrectly routed,
install cable to new drop locations and record and supply diagrams to the
Senior Network Engineer.
·
Perform regular security monitoring to
identify any possible intrusions.
·
Create, change, and delete user accounts per
request.
·
Repair and recover from hardware or software
failures.
·
Install new / rebuild existing servers and
configure hardware, peripherals, services, settings, directories, storage, etc.
in accordance with standards and project/operational requirements.
·
Install and configure systems such as
supports GIS infrastructure applications or Asset Management applications.
·
Develop and maintain installation and
configuration procedures.
·
Perform daily system monitoring, verifying
the integrity and availability of all hardware, server resources, systems and
key processes, reviewing system and application logs, and verifying completion
of scheduled jobs such as backups.
Long wave Inc., Fort
Worth, TX Apr 2010 – Aug 2010
Help Desk/PC Tech
·
Resolved trouble tickets over the phone using
Remedy application.
·
Installed and uninstalled BlackBerry
software.
·
Upgraded laptop and desktop Ram.
·
Managed Drop installation.
The Experts, Fort
Hood, TX Aug 2009
– Apr 2010
Help Desk/PC Tech
·
Resolved trouble tickets over the phone using
Remedy application.
·
Installed and uninstalled BlackBerry
software.
·
Upgraded laptop and desktop Ram.
·
Managed Drop installation.
United States Army,
Fort Hood, TX Jun 2005 –
Aug 2009
Data System
Integrator
·
Oversaw the operation of computer hardware
systems, including coordination and scheduling the use of computer terminals
and networks to ensure efficient use.
·
Conducted maintenance and monitoring on
multiple NIPR/SIPR servers, Symantec server, CPOF server, over 1,000 computers
and over 2,000 users.
·
Operated spreadsheet programs and other types
of software to load and manipulate data and to produce multiple daily, weekly
and monthly reports to ensure compliance for information assurance.
·
Performed and assisted technicians in
troubleshooting small to major problems on computers and servers.
·
Experienced with AC/DC electrical systems up
to 220volts.
·
Inspect work completed. Successfully solved
problems with various types of test equipment.
·
Instrumental in improving the turn-around for
down-equipment from 72-hours to 48-hours.
·
Experience in utilizing a CRM to collect and
analyze performance data.
·
Deployed to Camp Prosperity, Iraq for 15
months in 2006-2007
·
Organized and implemented retransmit
communication frequencies over a long distance.
·
Set up multiple antennas and ensured units
were able to communicate effectively with minimal downtime.
·
Ensured 100% accountability of equipment
while ensuring a high state of equipment serviceability and availability.
·
Installed, operate and maintain over 50
ground and vehicle radio systems.
·
Experience installing, repairing, maintaining
and troubleshooting FM,
·
RF, and Satellite radio systems.
·
Install and reinstalled FBCB2 and BFT
installations on various Military track vehicles in CONUS and OCONUS locations.
·
Maintained communications security devices
and ensured flawless accountability.
·
Developed a reputation as the "fix
it" and "go to person."
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