Network Applications: NFS, LDAP, OpenSSL, SSH, Kerberos and TCP/IP.
Hardware: SUN Sunfire and Netra servers, HP GL X86 Blade servers, Mitel IP Phones, Cisco IOS switches, HP Printers and Intel based PCs.
Software: Legato Networker, Nagios, Netsuite CRM, Oracle, HP Openview, Big Brother, Remedy, Visio and VMware.
- Provided technical support on OS/ hardware integration projects for
T-Mobile’s Network Engineering data center
- Installed and configured Solaris 10 and SUSE Linux on SUN Sparc and
X86 based platforms for T-Mobile USA Telecom Engineering
- Resolved OS, software, network connectivity and hardware issues
- Provided diagnostic information to hardware vendors to solve hardware
problems
- Developed documentation for technical operation procedures
- Managed system performance, maintained OS software upgrades,
backups and resolved system and hardware issues
- Trained and supported technicians on server hardware component
integration and jumpstart configuration issues
- Maintained a Solaris jumpstart server, firmware upgrades, network
cabling and VPN hosted serial connections for external customers
- Planned and implemented the first stage of development for a Web based
CRM application including requirements analysis and design
- Resolved systems integration and hardware support issues for
external customers and operated as a liaison to the Sales Engineering team
- Provided technical support for Sunray thin client, open source and
Microsoft desktop applications, printers, blackberries and telephones
04/2006 to 04/2007, Insight Global/T-Mobile, Bothell, Washington
Planned, participated and supported SUN Solaris based server deployment projects and provided System Administration tasks for T-Mobile, USA.
- Assisted DBA's with the installation of the Oracle client, data
base file system layouts, kernel modifications and testing of shutdown and
startup scripts
- Fostered relationships and provided technical assistance to the
application development teams, managers and software vendors in regard to
software installations, technical issues and Remedy ticket service
requests
- Actively participated with customers on server build out plans and
provided ongoing status of server build projects
- Coordinated server racking, IP assignment, SAN space, server
monitoring and Net Backup clients with data center engineering, Network,
SAN, Enterprise Backup and Monitoring administration teams
- Diagnosed technical issues, verified the completeness of build
processes and created server support documentation
11/2005 to 04/2006, Dimension Systems, Woodinville, Washington
08/2002 to 11/2005 COMSYS/Berlex Incorporated, Seattle, Washington
Performed Solaris, Windows and OpenVMS system administration, server support and system backups for a Seattle biotech company.
- Trained and assisted PC Technicians with tape backups and desktop
escalations
- Provided system support for Quality Assurance and Software
Development projects
11/1998 to 06/2002 SUN Microsystems, Broomfield, Colorado
Provided systems administration and senior level technical support for Sun Solaris workstations and servers. Responsible for support solutions for internal users located in the United States, Canada and South America.
- Diagnosed desktop system, software, hardware and printing
issues
- Maintained Sun workstation OS, software applications and
patches
- Managed server performance and diagnosed file, email, calendar and
sunray server issues
- Resolved high priority customer escalations
- Developed technical training, web based support documentation and
presentations
- Provided technical consultation and mentoring to team members
- 2006 Certificate, UNIX/LINUX Administration, University of
Washington, Seattle, Washington
- Community College of Southern Nevada, Las Vegas, Nevada
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