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Heema	California D.C heemadaniel55@Gmail.com (510) 420-5720
OBJECTIVE: To take a challenging role as a Domain Expert and attempt to group efforts in terms of Enterprise Analysis. Leverage best practices, frameworks and analytics when working with the business to resolve issues and problems.  A role that is targeted at enabling continual service improvement initiatives across the Enterprise by breaking down bureaucracy if or when it inhibits growth and promote common-sense approaches where appropriate. PROFESSIONAL SUMMARY: A senior business process analyst with expertise in strategy, software selection, IT governance and organizational transformation. Over 14 years of experience in developing and delivering an operational metrics framework and related best practices leveraging industry standard processes. Develop and maintain a metrics & reporting strategy in alignment with requirements. Supports the Change Management Department by actively engaging in multiple support areas of the Capability Development Department including but not limited to resource planning, business tools, techniques, methodologies and centers of excellence in Project Management, Testing, Business Analysis, Change Management, Testing and Coaching. Drive the IT Strategic goal alignment process and develop strong business cases, cost benefit analysis, and initial project funding estimates in partnership with the business sponsors. Proven ability to build strong relationships with clients and staff using negotiating talent, persuasion and demonstrated commitment. Establish and monitor milestones; communicate essential Information; coordinating actions; obtain expert input; review open issues and action items; contribute information to team meetings and reports ·         Provide visibility and transparency into the operational quality of the organization’s processes, and people through various communications mediums including but not limited to SharePoint web parts, and or dashboards. ·         Creates surveys, manage interviews and recommend appropriate workouts to identify Change Management needs, resource placements for new projects and hiring strategy throughout the department; develop and refine education plans to support skill level enhancement based on accreditation and Centers of Excellence (COE) requirements. ·         Quick to learn and to assimilate new concepts, developments, updates in product information, or on new procedures when updated. Quick to learn and assimilate new concepts, developments, product information or procedures when updated. ·         Solid team player with enthusiastic attitude, adaptable building relationships with co-workers, management, overall customers/clients. ·         Develop & network relationships across the organizations & demonstrates ability to obtain information to gain cooperation to achieve desired outcomes.  Responsible for acting as the primary interface between technology infrastructure and a specific business area. EDUCATION: Bachelors of Science/Masters of Science                                     IT (Software Development) Western Governors University   (Online)                                                                                  Salt Lake City, Utah Associate of Science                                                                         Computer Information Systems Penn Foster College (Online)                                                                                                                          Scranton, PA Strategy Management                                                                                                       Certification Harvard University                                                                                                                                               (Online) CERTIFICATIONS: Completed BABOK/CBAP Training Completed PMI-RMP In-house training Certified Specialist for BluePrint Requirements Center 2010 Business Objects Training PVCS Version Manager for  User and Administrator Training,  Serena Configuration Management Training, Technology Training Corporation International Software Testing Qualification Board/ Int’l Software Engineering Board Boot Camp Certified Software Testing Engineer Training (CSTE) Training Session HP Mercury Suite Certified Training ACTIVITIES & AWARDS: Verizon Business Woman of the Year, 2007 Volunteer, International Software Product Line Conference (SPLC) with SEI, 2007 Individual Member, American Management Association (AMA), 2007 EXPERIENCE: Sr. Strategy Analyst for the IT M&PD Portfolio                                   06/2007- Present Amtrak -Requirements Center of Excellence ·   Assist the Director of QA, Reqmts, & Release Management in improving, & identifying best practices in planning processes, delivery, presentation and building commitment. Multi-faceted role as the Center of Excellence Analyst for Business Analysis, Testing, Change Management, & Release Management. ·   Create & Maintained Project Plans for implementing center of excellence within the defined areas (business analysis, testing, change management, & release management). ·   Contribute to compilation and review of an information systems strategy which meets the requirements of the IT Marketing & Product Development portfolio, define existing IT provision and the effectiveness of existing policies, strategies and standards.    ·   Contribute the creation and review of a center of excellence which meets the strategic requirements of the business. Develop models and plans to drive forward the strategy, taking advantage of opportunities to improve business performance. Take responsibility for investigative work in determining effective business processes, through improvements in change management, best practices, governance, standards and procedures. ·   Perform a full range of strategic management and leadership skills in understanding, explaining and presenting complex technical ideas to both technical and non-technical audiences at all levels up to the highest in a persuasive and convincing manner. ·   Implement & manage the following SharePoint sites: Requirements Center of Excellence, Testing Center of Excellence, Release Management, Change Control Board, ITII Data Center, & Technical Documentation Center of Excellence. v  Announcements, Calendars, Risk Log, Action Items Log, Issues Log, Contacts List, Links of Importance, Documents Repository – this is done for all the SP site’s listed above. v  Peer Review Scheduler(s) – Tech Doc CoE, RCoE, & TCoE  v  Team Status Reports – TCoE, & RCoE v  8 Week Resource Forecasting Reports - RCoE v  Change Control Board Process workflow for approvals - CCB v  Resource Request Form(s) – TCoE, RCoE, & Tech Doc CoE v  Master Release Schedule MS Project 2007 Viewer displayed, updated & maintained on the Release Management homepage. v  Master Release Schedule PDF Viewer displayed, updated & maintained on the Release Management homepage. v  Release Management Metrics Dashboard v  Request Form for scheduling end-to-end, fallback, & user acceptance testing v  Request Form for Load & Performance Testing v  Performance Evaluation Survey for both the RCoE & TCoE v  Integrated Release Survey – Release Management SharePoint site!!! ADDITIONAL RESPONSIBILITIES INCLUDE: v   Conducted a SW Vendor Analysis by evaluating 34 vendors in identifying the best Enterprise Requirements Management tool and that seamlessly integrates with our Enterprise Testing tool (Quality Center). Responsible for baselining, and managing requirements documents the pilot RM tool BluePrint Requirements Center 2010 for the entire IT Marketing & Product Development Division Portfolio. v  Performed and led analysis tasks in hands-on role for pilot project following authored best practices for business analysis adhering to the IT Waterfall methodology slated deliverables, leading to Gap Analysis, lessons-learned and PI initiatives from PMO. v  Create & publish the bi-monthly Master Release Schedule with an executive summary of which projects are on-time, with schedule variances, projects that are new, projects completed, projects on hold, projects that are pending inconsistencies and clarifications. In addition provided a snap shot of open action items in our Release Management SharePoint site. Update our Master Release Schedule to account for any & all projects with schedule variances, & or tracking on-time projects. PMO Officer/ PM                                                                                         07/2006- 6/2007 Verizon Service Operations – VSO IT PMO Team Key senior team member that will be responsible for the roadmap plans, high-level requirements, and process analysis within the IT Business Process Enablement Team (BPE). Perform strategic & working knowledge of the processes and activities that are critical to supporting execution and, forecasting and telecommunication optimization. As a Process Manager worked closely with the leadership team defining and delivering the short and long range plans. In addition led the development and production of other project related documentation including roadmap timelines, benefits rationalization, charter level requirements and high-level process design. ·         Facilitated and participated in Business Vision Planning meetings to gather process improvements initiatives for enterprise implementation highlighting areas for improvement ·         Actively involved in walkthroughs and meetings with development team to discuss related issues. ·         Serve as liaison with clients to gather requirements from stakeholders through SME interviews, questionnaires and surveys. ·         Create SLA agreements to process requests for teams across enterprise teams requiring IT PMO Support ·         Elicit requirements from stakeholders and product champion, using techniques such as interviews, JAR sessions, surveys and/or other techniques as needed. Exceptional ability to understand customer's business needs, and develop, present and discuss IT solutions and scenarios that solve customer's business problems. ·         Gather and synthesize functional and non-functional business requirements ensuring alignment to business strategy to provide technical solutions implementing user needs ·         Execute gap analyses between business requirements and best practices by identifying opportunities for business transformation/change management ·         Develop business cases, process and business test strategy, case, and execution ·         Experienced in several analysis techniques such as requirements traceability, creating data diagrams, risk analysis, conducting brainstorming, document analysis, focus groups, interface analysis, interviews, observation/job shadowing, prototyping, requirements workshops, and survey/questionnaire. ·         Experienced in utilizing several techniques for determining solution approaches such as benchmarking, brainstorming, decision analysis, SWOT Analysis, and Feasibility Analysis. ·         Experienced in prioritizing requirements based on Business value, business or technical risk, implementation difficulty, likelihood of success, regulatory or policy compliance, relationship to other requirements, stakeholder agreement and or urgency. ·         Performed the following: Ø  IT Strategy Goal Alignment Reviews Ø  Departmental IT Roadmaps Ø  Benefits Rationalization Ø  Program and charter-level Requirements Ø  High-level Process Flows Ø  RFI & RFP documents to support vendor reviews ·         Facilitate senior level discussions targeted at aligning company and department strategy and objectives with the systems roadmap and near-term goals ·         Creating artifacts for Rational Unified Process (RUP) - use cases, system architecture document, supplemental requirements document, architecture diagrams; verifying technical production infrastructure; designing and executing performance tests; and documentation. Ø  Technologies: IBM Jazz Platform: Rational Requirements  r V2, IBM Rational Requisite Professional 7.0, JIRA 4.1, HP Quality Center 10, Quick Test Pro 10, Performance Center 9.52, HP Service Test, J2EE/Java, JSP, Servlet, HTML, JavaScript, and Windows NT/Server 2003/2008/XP/Vista/7 Ø  Cots Software: Radian6, Business Intelligence (BI): Clara bridge, OBIEE Reports Sr. Business Process Specialist/ Business Analyst Manager               05/2004- 07/2006 Verizon Business – Dev2Dev Team Single Stack project goal is to consolidate the existing systems (Option 1 and 4) to the target SS platforms, to eliminate manual touch points and inject automation and process improvements across order life cycle and inventory management, to focus on automation and support different products like Int’l PIP, FRAME, US PIP. It involved different systems like VDDS, SNM, IPSM for Logical Provisioning that provisions logical services and Netpro, Acela, CAMEO for Physical provisioning that provides physical connectivity to customer. Responsibilities ·         Reviewed existing system and business requirements documents; validated production data files and broke requirements down to the touch point of developing. ·         Designed the Requirement Analysis process, which consisted of identifying cycles, business cases and re-engineering processes to cut costs and increase ROI.  ·         Created Cost-Benefit Analysis tools evaluating tools for Requirement Center of Excellence for Global enterprise ·         Formalized and Participated in Test Plan review and Test completion criteria checklists to increase business results with testing process to mitigate risk for on-time delivery assurance. ·         Developed Service Level Agreements to document procedure, timeline and request procedure for all request for IT PMO office for any and all privileges, customization and reports for all business teams for customer expectations ·         Analyzed requirements to ensure correct testing conditions and appropriate test coverage for software.  Modified existing testing procedures and ensured product enhancements did not impact functionality. Involved in creating the Requirement Configuration Matrix. ·         Experienced in utilizing several techniques for determining solution approaches such as benchmarking, brainstorming, decision analysis, SWOT Analysis, and Feasibility Analysis. ·         Experienced in prioritizing requirements based on Business value, business or technical risk, implementation difficulty, likelihood of success, regulatory or policy compliance, relationship to other requirements, stakeholder agreement and or urgency. ·         Contributed to many deliverables not limited to Data Dictionary and Glossary, Data Flow Diagrams, Data Modeling, Class Diagrams, Non-Functional Requirement Doc(s), Process Modeling, Activity Diagrams, SwimLane Flowcharts, Use Cases, Scope Modeling, Sequence Diagrams, State Diagrams, User Stories, System Reqmts, Technical Specs, ICD, HLD, & or DDL ·         Led and facilitated integration and coordination between different Product Owners and implement measures to alleviate system impact prior to system development. ·         Proactively contributed to all cross-functional efforts, ensuring project completions and quality products and results. Significantly reduced time to production and verified software met specifications.  ·         Developed new workflows for different system such as VDDS, SNM, IPSM, CAMEO and OneStop to do the functional point/root cause analysis. Redefined Job Roles and workflows for various different ( Products of Verizon ) for order entry and management like AutoCOM, Netpro and F&E  ·         Gather requirements from stakeholders through personal interviews, questionnaires and surveys. Interviewed the Subject Matter Experts (SME) and carefully recorded the requirements by asking detailed questions and document all the requirements so that both business and technical teams could understand them. ·         Prepared Use Case views for a clear understanding of the vision document and stakeholders' requests. Performed GAP analysis to differentiate between the “As Is” and “To Be” situations. ·         Initiated and managed the SQA activities for a Client / Server based mapping application, using Microsoft SQL Database Server to connect utilities information with a database of maps Ø  Technologies: Rational Test Suite 2003, WinRunner 7.5, TestDirector 7.2, Quick Test Pro 6.5, J2EE/Java, JSP, Servlet, HTML, Java Script, and Windows NT/2000/XP Federal Communication Commission                                                      01/2002- 5/2004 Integrated Spectrum Auctioning System (ISAS) Sr. Business Process Reengineering Analyst/ Process Improvement Coordinator The ISAS Enterprise system was developed in a phased cycle based release system. The objective of the Integrated Spectrum Auctioning System (ISAS) was to automate the Auction Life Cycle. There were several subsystems that were developed for pre-auction and post-auction business processes. The system was built on a Sybase Database Management System using J2EE with Hibernate for the back-end processes as well as ColdFusion 8 as the UI for its Web Based N-Tiered Architecture. In order to develop the system, the analyst team and I developed the Infrastructure Design Documents as well as Implementing and Leading the design rollout assuring compliance with Customer Requirements with extensive Validation Activities. Responsibilities        ·         Supported the Change Management Department by actively engaging in multiple support areas of the Capability Development Department including but not limited to resource planning, business tools, techniques, methodologies and centers of excellence in Project Management, Business Analysis, and Coaching. ·         Developed process, procedures, policies and documents standards for capability support areas; supports training efforts and worked with Learning and Development to identify training needs and resources. Reviewed and analyses periodic reports, colleague skill and training inventories and ensured that appropriate development action was taken by managers/colleagues when necessary. ·         Created surveys, managed interviews and recommended appropriate workouts to identify Change Management needs, resource placements for new projects and hiring strategy throughout the department; developed and refined education plans to support skill level enhancement based on accreditation and Centers of Excellence (COE) requirements. ·         Led Design and analysis of BI for implemented global enterprise Business Intelligence and Data Warehousing infrastructure and solutions for OR team, Financial Applications  and Bidding applications. ·         Developed data integration standards; advised and mentored analysts on best practices for Business Intelligence/Data Warehouse development and usage.  ·         Lead JAD and JAR sessions to deliver workflow analysis and functional analysis document for the current business processes identifying gaps and holes in business logic. ·         Lead, manage and coordinate with business and development teams with definition, documentation, and execution of test scenarios and scripts. Responsible for Analysis and IV&V management and develop roll out plans with participation in testing efforts for each project. ·         Provided support and consultation to development team as needed. Including requirement definition, DAR, architecture and implementation R&D. ·         Identify opportunities for business transformation/change management ·         Experienced in several analysis techniques such as requirements traceability, creating data diagrams, risk analysis, conducting brainstorming, document analysis, focus groups, interface analysis, interviews, observation/job shadowing, prototyping, requirements workshops, survey/questionnaire. ·         Experienced in utilizing several techniques for determining solution approaches such as benchmarking, brainstorming, decision analysis, SWOT Analysis, and Feasibility Analysis. ·         Contributed to many deliverables not limited to Data Dictionary and Glossary, Data Flow Diagrams, Data Modeling, Class Diagrams, Non-Functional Requirement Doc(s), Process Modeling, Activity Diagrams, SwimLane Flowcharts, Use Cases, Scope Modeling, Sequence Diagrams, State Diagrams, User Stories, System Requirements, Technical Specs, ICD, HLD, & or DDL FCC Reboot (reboot.fcc.gov) Reboot is a portal for the people to take part in improving citizen interactions with the Federal Communications Commission. Beyond staying informed on what's happening at the FCC, users can also get involved in discussions and activities to make FCC a model of excellence in government. Reboot was developed entirely on LifeRay Portlet all delivered under a great time constraint. Responsibilities ·         Conducted risk and assessed system vulnerability for each release ·         Organized and enforced stringent standards and processes that assure technology maturity, interoperability and industry best practices for software development and integration in the FCC. ·         Experienced in developing and implementing configuration management programs and processes in a fast-paced, high-pressure environment. ·         Simplified and defined development production environments by creating workflow to track all changes in software from each Project and Sub-project. Linked project to application requirements, and linked these requirements to individual test cases and software changes. Integrated entire system into PVCS Version Manager ·         Created and updated build scripts, established and maintained project baselines, and managed project data ·         Responsible for the control and enforcement of a stringent standards and processes that assures technology maturity, interoperability and industry best practices for software development and integration in the FCC ·         Maintained build requests for over 40 developers and 10 testers and coordinate formal software builds and releases. Established and maintained new release documentation process and procedures according to CM standard. Lead CM and Val/Ver process areas for CMMI Level 3 certification. ·         Created workflows in Visio, exported data from XML to Excel, and validated XML documents against XML Schema.  Ø  Technologies: ColdFusion 7/8,  JavaScript, J2EE, Java, JSP, Java Servlet, XML,  L, Internet Explorer 6, 7 & 8, Safari, Chrome, Firefox, Documentum 5.3, LoadRunner 9.52, Mercury Quality Center 10, Quick Test Pro 10, SoapUI, Weblogic, Sun Solaris 9,10, Unix, Windows XP, Server 2003, 7, SQL Server 2008, Sybase 11,12.5, 15, Oracle 11g, My SQL, MS Access. Business Process Consultant I                                                                   02/2000 - 1/2002                      GE, Norfolk, VA Project involves work in various business operations and helped the organization to achieve cost-effective production with increased quality, efficiency and satisfied customer service. Involved in documenting the business process by identifying the requirements and also involved in finding the system requirements. Due to my wide knowledge of the system, I also am involved in user-training of the system related to Business process and am also responsible for implementing the same. Also took an active part in data modeling and business modeling.  Responsibilities ·         Responsible for coordination of test activities and test strategies at the Program Level for new & existing internal and or external applications , and identifying quality risks in regards to new and existing concurrent applications which involves validating that business specifications have been implemented as requested, and that existing functionality continues to perform. This involves coordinating the activities of testing staff on multiple, concurrent projects. ·         Responsible for working directly with Information Technology and Business leadership and staff to provide coordination services, metrics regarding project status, SDM compliance and timelines. ·         Participated in planning meetings and workgroups and nurture a relationship. ·         Interacted with testers, developers, business users, PMO and Project Sponsors in order to promote project success. ·         Working with Business Analysts, test groups, business users, and developers to understand the broad perspective of functionality implemented within each release. ·         Coordinate and drive project team members in developing testing strategies for each phase within a release, while assisting with the scheduling of new releases at either a program level or across various testing groups. ·         Identify resource requirements, constraints, risks, environment needs, testing tool requirements, training and assumptions. ·         Daily use of both verbal and written communication skills, including the ability to interact with all levels of management, and manage client expectations. Communication skills must include the ability to escalate resource fulfillment and project risk issues to appropriate levels of management and the ability to negotiate service levels and deliverables. ·         Ability to work independently, in a team, and across organizational boundaries. ·         Responsible for scheduling all phases of testing to meet milestones and rollout schedules. ·         Responsible for tracking status, analyzing results and publishing status reports as necessary. ·         Support rollouts to various environments, including production, which may require working outside the normal business hours. Ø  Technologies: C++, VC++, Visual Basic 6.0, HTML, ASP, JScript, SQL Server 6.5, 7.0, Oracle 7.0, 8.05, Windows NT 4.0/2000, WinRunner, TestDirector 6.0. Windows 98/NT/2000, Netscape4.72/4.73, Internet Explorer 5, C++, VBScript, Merant PVCS Tracker Change/Release Management Consultant                                             3/1999 - 02/2000  Wells Fargo, Frederick, Maryland Took part in ensuring that standardized methods and procedures are used for efficient and prompt handling of all Changes and Releases, in order to minimize the impact of Change-related Incidents upon service quality, and consequently to improve the day to day operation of the organization. Additionally, this role will support the functional area in developing processes within a functional IS area due to a changing sourcing model for all ITIL process areas. Responsibilities ·         Responsible for oversight of the IS Change Process within a specific functional IS area and assures adherence to the Change Management Process ·         Provided overall accountability of change record classification, that there is appropriate data in support of each change record, that the system is being properly used, and that the relevant workflows are followed/executed ·         Provided Authorizations & Approvals as needed in change record ·         Hands-on involvement with change records; Maintenance (reassigning, reopening, editing, etc) of tasks &/or assessments as necessary, work log entries, ownership facilitation, record closure, etc. ·         Enforcement of impact/dependency assessments ·         Change Governance and Release scheduling in collaboration with Release Management ·         Supported continuous improvement by identifying & recommending enhancements to business processes &/or operations ·         Developed & Provided; Metrics, scorecards, reports & statuses * On weekly, monthly and quarterly cycles and respond to requests for ad hock metrics. ·         Application Specific detail process design. ·         Provided guidance to Change Owners throughout the change control process. Provide training for tool &/or business processes ·         Created Releases and schedules Releases on the IS Calendar ·         Provided approvals to proceed for Release Deployment. ·         Provided audit and reporting services to IS Functional Areas regarding change activities. ·         Facilitated communication between CAB members to support review of changes. ·         Planned and coordinated the CAB activities regarding the change as well as facilitating the CAB meetings for the IS functional organizations. ·         Documented departmental Work Instructions ·         Closed RFCs. Ø  Technologies: Rational Test Suite 2003, WinRunner 7.5, TestDirector 7.2, Quick Test Pro 6.5, J2EE/Java, JSP, Servlet, HTML, Java Script, and Windows  OS Types REFERENCES: *References Available Upon Request* *Sample Work Deliverables available Upon Request* (PDF Copy)

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