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ANALYSIS · FINANCE · RESEARCH · CONSULTING
·MANAGEMENT· MBA · MPA
Team Leader, Business Analysis, Business
& Financial Management
Senior business and financial
analyst with a proven track record of effectively maximizing resources,
designing and evaluating business processes, managing comprehensive business
projects, contracts and budgets while driving productivity and controlling
costs. Skilled at promoting innovation and collaboration among teams while
resolving conflict and encouraging individual aptitude development. Combines
extensive experience in technology with bold advances in information
management, regulatory compliance and business development. Reputation for high
level of maturity and enthusiasm, strong work ethic, relentless dedication to
organizational mission, and pattern of success in undertaken objectives.
·
Led 10
major projects resulting in improved organizational compliance and over $1M in
budget savings.
·
Designed
and implemented business processes in the areas of energy operations and
compliance.
·
Championed
efforts to improve analysis and delivery solutions while minimizing liability
and risk.
·
Researched
trends and issues in energy development and designed individually-tailored
solutions.
·
Designed
multiple business process to maximize efficiency while maintaining resource and
cost control.
Financial
Analysis· Financial Metrics & Performance Measures · Statistical Analysis ·Regression
·Valuation· Financial Reporting ·Contract Management·Budget Development and
Management · Cost/Benefit Analysis · Accounting·Business Process
Analysis/Benchmarking · Change Management · Human Capital Management
Conflict Resolution · Strategic Partnership Building
·Complex Problem Solutions Delivery · SQL
PROFESSIONAL EXPERIENCE
DISH NETWORK ·October 2012 –
Till Date
Strategic Financial Analyst
·
Analyzed
and reported profitability and financial metrics for customer marketing and
retention efforts.
·
Developed
forecasting, reporting, auditing and compliance metrics and solutions for
increased customer retention, lower spending, and minimal churn.
·
Implemented
credit and adjustment strategies, and cost efficiency practices for maximum
financial accountability.
·
Engaged
with team members at all levels of the organization, both domestically and
abroad, to meet and exceed corporate objectives.
·
Prepared
executive level reports concerning revenue generation, cost efficiency, brand
loyalty, and save strategies.
·
Collaborated
with marketing teams to develop customer campaigns on key company issues.
·
Participated
in corporate engagement events with call centers and field operations sites
across the world.
·
Utilized
SQL skills to prepare reports and query customer, marketing and financial data
across a number of systems.
Key Highlights
·
Developed
solutions to increase brand recognition and ARPU.
·
Reviewed
and provided input on retention marketing campaigns with specific focuses on
churn, financial feasibility and best practices.
CITY OF AUSTIN (AUSTIN ENERGY)· March
2008 – October 2012
Energy provider to over
1,000,000 residential and commercial customers in the Greater Austin region.
Research Analyst, Business Services
·
Analyzed
and reported complex data sets and trends and data in multiple energy
operations areas.
·
Wrote
and presented high-level technical reports based on completed market and operational
analysis.
·
Designed,
analyzed and presented comprehensive business and financial research papers and
projects for stakeholders at all levels of the organization.
·
Monitored
and supported business, operational and financial health of a corporate organization
with revenues in excess of $1.2B.
·
Performed
comprehensive financial analysis activities for management and development of
operating and capital budgets in excess of $20M.
·
Developed
new business process solutions, demonstrating excellence in business and
financial management.
·
Liaised
and collaborated with clients, executives, management, staff, contractors, and
other technical teams.
·
Authored
technical reports with nearly 3,000 full-text downloads.
·
Developed
and lead training sessions for multiple audiences, and gave presentations to
staff and executive leadership on research and managed projects.
·
Exercised
full range of human resource functions including interviewing, selection,
promotion, and counseling.
Key Highlights:
·
Managed
business and financial activities for a dynamic and complex organization.
·
Authored
technical reports and regulatory policies in areas including operations,
finance and compliance.
CITY OF AUSTIN (HEALTH & HUMAN SERVICES
DEPARTMENT)· October 2006 – March 2008
Municipal government
organization supporting over 1,000,000 residents
Program Specialist II
·
Oversaw
analysis and reporting of key health indicators for Austin/Travis County.
·
Managed
analytical operations for a team of four Program Specialists.
·
Conducted
informational and analytical interviews with clients on quality metrics.
·
Compiled
and analyzed Key Performance Indicators (KPI’s) and social/economic metrics.
Key Highlights
·
Conducted
statistical and financial research on key metrics for organizational improvement.
·
Participated
in comprehensive financial performance reviews of the entire organization.
OFFICE MAX, Austin, Texas · August –
October 2006
Major retailer with over
30,000 employees providing business solutions to organizations and consumers
Assistant Store Manager - Sales
·
Maintained
high profitability for multiple segments in an organization with over $7B in
revenue.
·
Directly
managed current sales and forecasted revenues.
·
Managed
all aspects of retail store operations at multiple locations in the market.
·
Researched
trends in industry operations and developed solutions to meet company and
customer needs.
·
Executed
all human resource related functions.
Key Highlights:
·
Designed
key business processes to lead the market in store profitability, loss
prevention and customer satisfaction.
·
Provided
consulting services to all industries but specialized in technology, finance
and government.
TARGET CORPORATION, Houston, Texas · January
– August 2006
Large scale retailer with over
355,000 employees serving businesses and consumers
Executive Team Leader
·
Directly
managed multiple segment profitability with over $67B in total revenue.
·
Responsible
for researching and managing business trends in the North Houston Market.
·
Managed
all human resource functions for departmental team of over 75 employees.
·
Authored
business reports and presented research findings to senior-level management.
Key Highlights:
·
Specialized
in researching emerging business trends and developing store operational plans
to match.
·
Oversaw
financial analysis and performance metrics for the entire market.
EDUCATION
MBA, Business Administration (Expected
2013)
Colorado
State University · Fort Collins, Colorado
MPA, Public Administration (Public Finance)
(2008)
Texas
State University · San Marcos, Texas
BA, Public Administration and Political
Science (2005)
Stephen
F. Austin State University · Nacogdoches, Texas
HONORS AND AWARDS
Rising Stars of Public Power (2011)
American
Public Power Association
Golden Key International Honor Society
(2012)
Colorado
State University
Pi Alpha Alpha National Public
Administration Honors Society (2009)
Texas
State University
SERVICE AND ORGANIZATIONS
MBA Advisory Council
Colorado
State University
(April
2012 – Present)
MPA Advisory Council
Texas
State University
(August
2007 – Present)
American Society of Public Administration
(August
2004 – Present)
Beta Upsilon Chi Fraternity
(January 2005 – Present)
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