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Sample Template Example of Beautiful Curriculum Vitae / Resume Format with Career Objective, Job Profile & 9+ Years Work Experience for a B Com with ITI Candidate in Word / Doc / Pdf Free Download

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 PROFESSIONAL SUMMARY

Analytical, innovative & results-oriented Customer Support Engineer with 9+ years of experience in the field of Facility Management Services (IT) for Hardware Environment, Networking Solution & Troubleshooting. I am resourceful, highly motivated, flexible & quick learner. Strong communication skills, work with others at various levels. Plan & coordinate detailed tasks within quality standards & established deadlines. Professional experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical and discreet committed to customer support service. I am result-oriented and resourceful in completing projects, able to accomplish multi-task effectively.

SKILLS SET

Project Management

Ø  Working on end to end IT solution delivery management for Improvement Projects of IT organization.

Ø  Defining the structure of IT Service Lines and setting-up Individual Goals & Objectives for IT Team.

Ø  Determining services portfolio with price list & framing SLA with customer as well as with Service Provider.

Ø  Managing the Specialized System project with IT Enabled services like Biometric & Smart Card based Attendance System, Canteen Management System (integrated with Payroll System), Access Control System, Visitor Management System & also managing CCTV (BMS) project.

Ø  Data Center designing, implementation & operation.

NETWORK Management

Ø  Managing and Maintaining Cisco Works (LMS 2.6) / ManageEngine OpManager (Monitoring Availability and Uptime, Traffic & Utilization, Device Fault Management, Network Health, Network traffic analysis etc)

Ø  Installation, Configuration and Troubleshooting of Networking and Security

Ø  Configuring and troubleshooting of Cisco Routers and Cisco Layer 2 and Layer 3 Switches.

Ø  Configuring and troubleshooting of Cisco PIX / ASA

Ø  Configuring and troubleshooting of L7 Load Balancer (Cisco ACE/CSS)

Ø  Configuring and troubleshooting Iron Port Mail Gateway & Web Security

Ø  Configuring and troubleshooting Iron Port C-100 Email Security Appliance and Message tracking through Mail Flow Center

Ø  Configuring and troubleshooting RIVERBED WAN accelerator.

Ø  Configuring and troubleshooting Cisco Wireless LAN Controller

Ø  Configuring and troubleshooting Cisco L3 Switches 6500, 4500, 3750 etc

Ø  Configuring and troubleshooting Cisco routers 7600, 3800, 2800, 2600 etc

Ø  Configuring and troubleshooting Cisco CME, Call Manager (Initial Level)

Ø  Configuring and Managing MPLS VPN, IPSec VPN etc

Ø  Troubleshooting LAN and WAN problems

SERVER Management

v  Configuring and managing of LTSP (Linux Terminal Server Project)

v  Configuring and Managing MS Exchange 2003 Server

v  Configuring and Managing SMS 2003

v  Configuring and Managing Active Directory

v  Configuring and Managing ISA 2004 server

v  Configuring, Managing and maintaining Symantec backup Exec

v  McAfee and Symantec Client Server based managed anti virus solution implementation

v  Installation and Troubleshooting of Microsoft desktop Environment

v  Configuring and Troubleshooting HP MSA (SAN Storage)

v  Installation of UNICENTER Server, Packager, Agent Installation over all domain users

EDUCATION & QUALIFICATION

2000 to 2001                 Information Technology, ITI, Gujarat

                                    Marks: 68% (First Class)

1999 to 2002                 Bachelor of Commerce, North Gujarat University

Marks: 59% (Second Class)

PROFESSIONAL CERTIFICATION & TRAINING

2011                             Cisco CCNA - Security

2011                             ITIL v3

2010                             Cisco CCIE – RS Written (CSCO11839691)

2010                             Cisco Routing, Switching, Security & Wireless Training by Cisco

2008                             Microsoft - MCSA - 2003

2008                             Microsoft Exchange Server 2007 Training by Microsoft

2006                             Cisco CCNA

EXPERIENCE SUMMARY

Accel Frontline Limited. (From October 2007 till date)

Partner – Ali Bin Ali Technology Solutions, Location: Doha, Qatar

Client: Vodafone, Qatar (From Dec 2010 – till date)

Role: Cisco L3 Consultant (NOC Operation)

Job Profile:

-       Provides coaching and mentoring to 1st Level Support Teams and Field Service Teams, including the identifying of resource needs and training requirements, providing on the job training or scheduling formal training as required

Provides subject matter expertise in the following specific technology domains:

·         Common to Broadband networks

·         Fiber Optics Technologies Support

·         Core Network Systems

·         Service Levels metrics analysis

Broadband Network:

·         Network Planning Support

·         Interconnect Technical Support

·         Technical Consultancy to Business Customers

-       Provides pro‐active analysis of customer networks to address and improve quality

-       Contains the expertise providing the network support and the network quality, design and planning functions.

-       Contributes to the definition of all processes to ensure that the second and first level teams work within the requirements of the SLA

-       Supports network event handling 24x7x365 through engineers on call.

-       Is ultimately responsible for service continuity/restoration.

-       Supports the planned activities and preventive maintenance activities at NOC level.

-       Supports normalization activities at NOC level

-       Performs the Network Planning functions

-       Provides technical support to the Operational Readiness Testing in conjunction with the roll‐out teams.

Accel Frontline Ltd. Branch Office (Baroda)

Role: Area In-charge – Services (From Oct 2009 to Nov 2010)

Job Profile:

From November 2009, I was handling south Gujarat operations for various accounts and responsible to support in network issues for whole Gujarat region as RO TSG. I was also supporting business development team for designing network and data center solutions. My job profile includes project/account management for clients like GPEC (A CLP Company), L&T, Apollo, HPCL, EBIL, Solway etc.

Project: Implementation of IT Infrastructure - Network & Data Center –

Client: L&T MHI Boilers Pvt Ltd. We have designed complete IT solution for Network infrastructure and Data Center Solution. Successfully completed installation and Configuration of IBM Blade Center based on the solution, it was including installation and configuration of Domain (Active Directory), Windows 2008 Enterprise, WSUS, Backup Server (Symantec Backup Exec), Anti Virus (Symantec End Point Protection) etc. Installation and Configuration of IBM Blade Center with 5 blades and 6TB storage has been done. And also installed and configured IBM 3573 Tape Library.

Network Infrastructure – Successful deployment of ring topology with Cisco 4507R-E as core switch, 3750 as Data Center SW and 2350 as access switches..

Client: Gujarat Paguthan Energy Corp. Bharuch (from Oct 2007 to Oct 2009)

Role: Network & Server Administrator:     Team size: 7

Job Profile:

My profile includes routine co-ordination with local and remote team including Hong Kong helpdesk. My primary responsibility was to manage and maintain LAN/WAN infrastructure. Managing and maintaining Cisco Switches, Routers, PIX, and ASA. Managing and Maintaining Iron Port C-100 email security (Message tracking) and troubleshooting and administration of SMS 2003 Server. Managing and maintaining quality service to client, helpdesk support as well as vendor co-ordination. I was providing technical assistance to IT security Auditors to implement Security Policy (SOx). My routine Server Administration job was including Data Backup, and routine administration of servers (Exchange 2003, Server 2003, Symantec backup Exec, Symantec AV, ISA 2004, and MSA Storage).

Administration and troubleshooting of RIVERBED Steel head 1050. Last few months also taken the responsibility to lead the data centre operation team.

During my tenure I was active in many new implementation and projects with Hong Kong IT team (MPLS, LAN upgrade, Domain and Email Migration, ASA, Iron Pot Web Security, Riverbed WAN accelerator)

PCS Technology Limited. (From August 2006 to October 2007)

Client: ONGC – Vadodara (From July 2007 to Oct 2007)

Sr. Customer Support Executive (Site In charge); Team size: 14

Job Profile:

I was performing my role as a Site In charge at ONGC – Baroda.

Managing and leading IT Helpdesk. Daily reporting, supporting network admin, backup support to Server admin.

Scheduling, Task Distribution and Monitoring Call analysis follow-up with all internal as well externals for maintaining SLA. Status reporting Daily/Weekly/Monthly basis to client and PCS

Vendor Management, Inventory/Asset Management, Stock/Spare Management.

Client: United Phosphorus Limited, Vapi (From August 2006 to July 2007)

Sr. Customer Support Executive; Team size: 4

Job Profile:

My job profile included routine administration of all servers (Linux LTSP server, Mail Server, McAfee EPO server, Linux backup server and one file server). I was responsible for all IT related activities. Network management: new network designing and implementation. I was Managing and Maintaining the Cisco routers and switches. Managing and Maintaining the ISDN line for Video conferencing. I Initiated for Giga network project (initiate, planning, vendor management, Network designed and prepared BOM for proposed Giga Network Project.

Managing and troubleshooting of Linux Diskless Clients, print server. Managing and maintaining the Linux LTSP server backup including data backup. I was also managing and maintaining the Active Directory (Domain Server).

Implemented IT Security with Group Policy, Network Hardening, Windows desktop hardening, Linux Server Hardening etc.

HCL Info Systems Limited – (September 2005 to August 2006)

Client: Essar Oil Limited, Jamnagar.

Network Admin & Helpdesk Support Team size: 7

Job Profile:

Managing IT Helpdesk with 7 engineers. My main responsibility was to handle Network implementation, designing, planning and network troubleshooting. I was also supporting to solve complex issue of desktops and user’s operation problems. I had completed many projects (Network implementation and AD and Exchange Migration), however my role was supporting in AD and Exchange Migration Project with external team. My main responsibility was to manage and maintain network infrastructure, designing and implementation of networks (LAN-WAN). We have installed and configured 3 wireless links (EOL, Vadinar to Guest House, EOL to Jetty, Data Centre to Control Building). Routine co-ordination with different vendors for various projects (OFC laying and splicing for new buildings/plants, UTP cabling for new buildings in plant etc).

Spheroid Pvt (India) Ltd (October 2002 to August 2005)

Client: Alembic Limited

Role:  Team Leader, Team size: 10

Job Profile:  My basic responsibility was Team Lead and responsible to maintain IT Support desk according to SLA. My routine job was to manage and maintain desktop and peripherals. Managing and maintaining network and Troubleshooting the network / desktop issues. I was also involved in various projects – Windows Migration, Domain Migration, Network Up-gradation etc. I was maintaining and managing IT-Helpdesk and was providing necessary training and guidance to all engineers, conduction regular training. I have successfully completed IT Infrastructure Project for HO Mumbai and also for new plant in Baddi (Hariyana). Managing and managing UNICENTER Server – (SD and AM packages).

PROJECTS & ACHIEVEMENTS

v  Successfully implemented MPLS VPN solution for static public IP solution for Vodafone’s business customer at Pearl Qatar

v  Successfully completed the IT Infrastructure – Network and Data Center Solution for L&T MHI Boiler, Surat

v  Implementation of Network Infrastructure – VLAN (VTP) configuration on Cisco L3 4507RE – 10G ready network for L&T MHI Boilers (Surat)

v  Implementation of Wireless LAN controller (4400 series) with 10 Nos of Light weight 1200 series access point in Admin Building done for L&T MHI Boilers (Surat)

v  Supported for AD (domain) and Email Migration Project at GPEC.

v  Successfully completed migration of regional networks in MPLS at GPEC with fail over.

v  Successfully deployment of RIVERBED steelhead  Appliance at GPEC, Paguthan and Mumbai

v  Successfully implemented site to site IPSec tunnels at GPEC with other branches (Mumbai, Jhajjar, Ahmedabad and Hong Kong)

v  Successfully completed LAN Upgrade Project at GPEC, Bharuch.

v  Successfully completed Linux Terminal Server Project for 45 diskless clients at United Phosphorus Limited (Vapi)

v  Successfully implemented Group Policy, Network and desktop hardening for IT Security based on BS 7799 security standard at Alembic Limited

v  IT network Infrastructure implementation at corporate office of Alembic Limited (Mumbai).

PERSONAL INFORMATION

Name:                                       Nisha Kothari

Address:                                   C-9, Juned Complex, Dahej Bypass Road, Bharuch

Email:                                       nisha@gmail.com                     

Mobile:                                      +919876543210 (Doha, Qatar)

Language Known:                      English, Urdu, Hindi, Gujarati, Arabic can read.

Passport No:                             A12345678

REFERENCES UPON REQUESTS…