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Craig Patton

850.610.3725

Craig.patton89@rediffmail.com

SUMMARY OF ACHIEVEMENTS

·         Certified as a Project Management Professional  (PMP) by the PMI organization.

·         Master’s Degree in Computer Science.

·         Recipient of VeriSign’s RAPID Flywheel award – Was presented this by the VP of my organization for an innovative solution to managing data upon the initial release of the Outage Database project.

·         Proven track record of delivering successful solutions on time, within budget, and conforming to the quality standards set for the project.

·         Extensive experience with software engineering processes such as Agile (Scrum) , RUP, Design Patters, UML and Iterative development. Experience with all phases of the SDLC (Software Development Life Cycle).

·         Experience with all phases of project planning and implementation, including project estimation, securing funding,  creating a project schedule, determining requirements, design, construction, test, and release.

·         Experience working in a matrixed environment, leading direct reports and other team members from different departments and different locations from around the world.

·         Experience coordinating project activities with other departments, partners within the business, and with vendors.

·         Experience on a variety of platforms as diverse as Windows/.NET and Linux (UNIX) and JAVA. Including MS SQL Server, MS Access,  and Oracle

·         Experience managing, and participating in, a geographically dispersed team. Experience in planning and organizing resources from different technology and business areas.

·         Bring experience from perspectives as a technical manager, project manager, and software developer.

·         Experience working directly with the client (internal and Fortune 500 external) to manage expectations and ensure satisfaction with the project by all stakeholders.

·         Excellent written and verbal communication skills: presented weekly status reports to senior management, published technical research papers. Experience building communication plans.

PROFESSIONAL EXPERIENCE

Spatial Engineering,  Rincon, GA                                               2010 - Present

Government contracting/Engineering Company

Project Manager / Senior Developer

Served as the project leader on the ISIP Geospatial Mapping project and the IOP spatial/CAD data integration project. Implemented both using MyEclipse and a JAVA/J2EE environment. Worked on projects to integrate geospatial technology products including ESRI, Bentley Map, and Oracle Spatial.

·         Team lead:  was responsible for leading daily scrum, balancing competing priorities and setting technical direction based on business needs and my experience.

·         Led efforts to define requirements for new software development, led the effort to take the requirements and produce a solid object oriented design.

·         ISIP project technical lead: led daily Agile/Scrum meetings, identified and proposed solutions for technical problems, proactively managed competing issues and roadblocks.

·         Responsible for risk management on projects: led the definition of project risks and established risk mitigation strategies.

·         IOP project technical lead: responsible for leading daily scrum meetings, evaluating and implementing new technologies, and leading the development process.

·         Responsible for maintaining good security practices for a Federal government Secret security installation.

·         Led the effort to define an OFI (opportunity for improvement) process, Root Cause Analysis (RCA) process, develop metrics for tracking issues, and holding responsible team members accountable for corrective and preventative actions.

·         Led the OFI (opportunity for improvement) team for the ISO project, to ensure compliance with applicable policies, procedures, and standards.

·         Worked closely with end-user groups to ensure requirements were being met and operational stability.

·         Established performance metrics to evaluate levels of service and customer satisfaction for ISO compliance.

LPS,  Jacksonville, FL                                                                                      2009 – 2010

Lender Processing Services – financial services company

IT Manager / Project Manager

Responsible for managing technical staff for the LPS / Wells Fargo project. Managed a program of related tasks around the Wells Fargo project that included development and direct personnel supervisory responsibilities around a Windows / .NET product line.

·         Team manager, was responsible for setting priorities among competing tasks, managing workflow to the team, and requirements definition. In addition was responsible for making appropriate technology recommendations based on the situation and my experience.

·         Responsible for vendor analysis and vendor contract administration. Established and maintained contacts with vendors for resource solutions on the Wells Fargo project.

·         Provided day-to-day work and technical direction to onsite and remote staff.

·         Responsible for project control: managing the scope and schedule around the Wells Fargo project and responsible for execution of key deliverables.

·         Performed resource planning to ensure that all competing priorities were balanced and delivery dates were met.

·         Managed workflow and resource allocation using the Oracle e-business ERP suite.

·         Managed and tracked multiple projects around the LPS Desktop product line. Assigned technical staff according to needs of the individual projects.

·         Responsible for developing an effective plan for communicating project information to the project team and key stakeholders.

·         Responsible for project reporting, risk identification, and establishing risk mitigation strategies.

·         Accountable for project deliverables and schedules.

·         Established procedures and processes for the team. Used the Agile Scrum method for leading IT project efforts. Served as scrum master.

·         Responsible for developing project plans, communication plans, schedules, assigning individual responsibilities and monitoring deliverable progress.

·         Worked closely with business development unit and customer facing unit to ensure application deliverables met business requirements and time, cost, and scope requirements.

·         Conducted regular project reviews for project stakeholders and customers.

Verisign, Savannah, GA                                                                                       2005 – 2009

Telecommunications and infrastructure provider; wireless billing division.

                                                                                                                                                           

Manager / Project Manager

Managed systems analysis team. Oversaw teams of employees both in a direct report supervisory role and as a project manager in a matrixed environment. Provided feedback on performance to both direct reports and matrix reports. Was responsible for identifying project objectives and reporting on status. The systems analysis team was responsible for developing and maintaining the database of record for Commerce and Communication product data, driving process improvement, root cause analysis, corrective action definition and execution.

Accomplishments included:

·         Outage Reporting database: led the effort to migrate outage and system health statistics from an adhoc system to a database driven analysis database. Used a combination of a SQL*Server backend, JAVA (JSP/

L) web based interface, and MS Access.

·         Responsible for database design and implementation for Outage Reporting database project.

·         Established performance metrics around the health and performance levels of VeriSign’s Commerce and Communication product line.

·         Staff development and mentoring: recommended training and performance improvement objectives for team members.

·         Ensured that schedules and division objectives were met or exceeded by the team.

·         Responsible for managing and tracking multiple projects around VeriSign’s Commerce and Communication product line.

·         Used the Oracle e-business suite of ERP tools to manage workflow.

·         Automated document storage and retrieval: led a project to include root cause analysis documents into the outage reporting database so documents could be retrieved and published on demand by end users.

·         Oversaw the operation of the Root Cause Analysis process. This included leading multiple technical organizations to research outages, collect and summarize research, lessons learned, and corrective actions. Facilitated weekly status meetings to keep stakeholders from different departments up to date.

·         Executive status reports: presented weekly status to executives on the health and well being of selected commerce and communication products.

Contractor Anywhere, Savannah, GA                                              2004 – 2005

Startup company providing software management solutions to general contractors.

Development Manager -Technical Lead and Development Manager.

Responsibilities included managing the ServTrac / CA Serv application and related products. This included leading internal team members plus sub-contractor deliverable products.

·         Led the implementation of new subsystems and feature enhancements for the ServTrac family of products including the ASP.NET web portal, checklist subsystem for the PDA, AR integration utility, automated update utility, and various feature enhancements and bug fix releases. Implementations were in C# and VB.NET.

·         Led the ServTrac mobile effort, a wireless handheld product.

·         Participated in client and vendor meetings to identify project risks and manage project change. Recommended risk mitigation strategies, determined when additional resources were needed.

·         Led the project to implement a 3^rd party geographic data service to provide GPS information back to the primary application platform.

·         Led and implemented solutions using the .NET platform.

·         Responsible for project management from project inception to lessons learned: conducted project post mortems to review what worked and what didn’t.

·         Guided architecture and implementation direction: architected solutions using industry standard UML modeling, RUP, and Agile concepts.

·         Project managed an offshore development team for maintenance programming and feature enhancements.

Web Savannah, Savannah, GA                                                                     2003 – 2004

Web hosting, web and application development. Internet service provider (ISP).

Director of Application Development -Technical Lead and Project manager

Responsible for understanding business processes, architecting applications, and solutions for clients. Met with clients to establish needs assessment and develop a requirements package using industry standard UML modeling and RUP concepts for managing the project.  Accomplishments included:

·         Led the delivery of a government compliance solution for a client, architecting the communication mechanism in ASP, XML, and XSLT to provide data in an efficient manner, while maintaining backwards compatibility with client’s legacy system.

·         Developed a project tracking system using .NET and VB.NET; modeled and implemented a customer, employee, and project database using Visio.

·         Made presentations that led to expanded business opportunities for the company.

·         Architected and led the development effort on an inventory management system for a client. Did a site visit to determine clients needs, developed the UML models and artifacts for the design, then led the implementation in C# and .NET

·         Began an architecture framework in Java/J2EE for implementing design patterns found with many web applications in an effort to reduce expenses and time of producing client application.

·         Led implementations in SQL*Server and Oracle.

AT&T/AT&T Labs, Atlanta, GA                                                                      1993 – 2003

Senior Technical Staff Member

Lead developer and project manager. Accomplishments included:

·         Lead Developer/Architect for Genesis migration project, migrating system collection process from a mainframe environment to a UNIX environment. Took the lead in understanding how the telephony switch data was recorded and how best to create a data model from this. Led the implementation effort to bring this data into a data warehouse.

·         System Architect: served as an internal consultant for AT&T. Would project manage and lead different internal projects as they migrated to a new platform. Would typically establish a data model, then architect an n-tier solution using Java with a web based user interface. Used server side Java technologies such as JSP pages, Java Beans, J2EE to build a next generation system for existing projects. Databases varied with the project, but typically would be Oracle, SQL Server or DB2. Would mentor existing staff on new technologies.

·         Published and presented a research paper on database transaction locking mechanisms, based on research done for Master’s thesis.

·         Joined AT&T’s Foundation Architecture team. The FA served to make corporate wide recommendations on technologieshttps://docs.google.com/uc?id=1PPAOextDlhrPIP0zn7Cx2Thu3Y9XIE-s&export=download. Served as part of the presentation technologies team, which made recommendations on user interfaces. Served on the Linux team to establish a consistent policy concerning the adoption of Open Source software within AT&T. Created white papers that to document findings and recommendations.

·         ROCKET Project: experimental new user interface using a wireless PDA device. To

 the lead on researching and evaluating the wireless connectivity. Lead the development of the server side application using Linux, XML, and Java/J2EE.

·         Facility Planning project. Led the database modeling effort using Visio and SQL Server. First project to introduce .NET into organization. Used ASP.NET for the development of utilities. Worked with customers to introduce them to the new user interface and the QA effort. AT&T patented project, and my name appears on the patent.

EDUCATION

 

Master of Science in Computer Science

University of Georgia, GPA 3.8

Bachelor of Science in Computer Science

University of Georgia, GPA 3.54

PUBLICATIONS

IMACS ’94: Database Transaction Management:

A simulation of Time Warp and MVTO Variants

2003 AT&T Patent:

System And Method for Telecommunications Facilities Network Planning

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