Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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Linda Stroth
510 51th Ave., S.
California, RA 55303
591-872-7021
Objective
A full-time or contract position that will allow me to
contribute my leadership skills, operations support, Project Management, and IT
expertise to a successful and growing organization.
Experience
Intuitive Technology Group – Richfield, MN
Contract Worker with Best Buy Headquarters – August 2011 –
December 2011
Project Manager for Operations Infrastructure support
-
Managed a team of 28 level 2 support analysts
-
Created a teamwork environment that produced very successful
results
o Increased ticket resolve by
85%
o Increased support analyst
proficiency by 80% - 90%
o Decreased help desk error
ratio by 70% - 80%
-
Worked with a state-of-the-art proprietary reporting systems
that allowed us to monitor calls and distribute work accordingly.
-
Worked with State-of-the-art proprietary technology that allowed
us to communicate with the Best Buy Stores and diagnose and resolve issues
quickly.
Anoka Technical College – Anoka, MN
Enrolled in school as a full time student – August 2009 – May
2011
Obtained my undergraduate degree in IT Management, Project
management
-
Graduated with a 3.8 GPA
-
Member of Phi Theta Kappa, international honor society
o Sat on the board as an active
Public Relations Officer
o Provided guidance to fellow
students
o Provided reporting and
financial reporting to the school administration
o Lobbied for student
incentives
o Chaired several committees to
enhance school activities as well as lobby for technology advancements for
students in all programs
o Set up and organized several
rally’s and student activities
o Was voted school ambassador
to the students, delivering the keynote address at graduation
o Provided several students the
opportunity to travel to organized functions to gain insight and knowledge of
student opportunities
-
Elected to the student senate as an advocate for the IT programs
and student services
-
Worked closely with the president and vice president of the
college to bring diversity and ethnicity to the school and assisted with the
introduction of social services for the disabled.
Wolf Protective Agency – Coon Rapids, MN
IT Project Manager for infrastructure Support – April 2005-February 2009
-
Served as Project manager on several IT projects.
o
As Project Manager, developed a
Project Plan with my team using MS Project and Visio creating timelines and
budgetary assessments.
o
Created detailed timelines
illustrating the direction, purpose and ultimate goal of the projects. (easily obtained through MS Project software)
o
Using MS Visio, created a detailed
project model to present to the board.
o
Developed a project team to Support the server environment and
installed/updated systems.
o
Updated to new enterprise server system 2 and two new RAID 1
hard drives.
o
I developed a project team to install new PC’s and provide
technical support for optimal performance for all 32 users and to develop a
level II support system.
o
I developed a Project team to create several disaster plans for
client’s looking to provide better protection for their companies.
o Provide OSHA support for
customers requiring regulation in these areas.
Avalon Security Corp. –Coon Rapids, MN
IT Infrastructure Support Manager – August 2002 – May 2005
- Served as Project manager for
several national IT projects.
o
Using MS Project and Visio, managed a team (as Project Manager)
of analysts to develop a security services plan for new initiatives on the west
coast creating a detailed timeline of service requirements and all budget
requirements and an assessment of completed goals.
o
Using MS Project and Visio developed a project to provide
technical support for 78 offices building complete timelines and rollout
options.
o
Using MS Visio, developed graphical models detailing the process
and detailing the budgetary issues as well as cost estimates for gradual 3 year
rollout plan.
o
As Project Manager, using MS Project and MS Visio as the tools
to develop a team to install new server technology for the whole company and
then provided a support system to provide Microsoft 2000 server support.
o
Lead the project team that created a call center environment for
a global expansion.
o
As project manager, developed a team to write a disaster
recovery plan for clients that was sanctioned by homeland security using MS
Project and Visio. Creating a recovery
process that included cost and budget issues in setting up mock environments
and recovery centers complete with entire costs associated with the rebuilding
of a site in the event of a tragedy.
United POS Systems Inc. –Minneapolis, MN
Project manager– May 2004 – October 2004
- Project Management contract part
time position for a six month contract
o
Developed a team to provide installation and technical support
for discount stores throughout the Midwest.
o
Developed a team to design a plan to install POS cash systems
and connectivity to the wide area network.
Heritage College –Las Vegas, NV
IT Instructor – August
2001-August 2002
- Taught continuing education
in computer science courses.
- Taught students in lab
environment for on hands training.
o
Project Management
§ Microsoft Projects
§ Microsoft Visio
o
Microsoft office suite
o
Adobe suite
o
Server management
o
Business accounting
o
Business management
o
Web Development
o
Installation services
Premier Transportation –Minneapolis, MN
Project Manager/IT Network Administrator– January 1998-August 2001
- Built a project team that was
responsible for creating a business plan to move the business to a new level of
service.
-
Built a team to design and Install a state of the art computer
network system to better facilitate accounting processes, order taking,
tracking, and dispatch.
-
Built a team to Conceptualize and designed (system, program,
website) that resulted in the creation of a new IT department support system
for global influence.
o
Served as Project Manager for this project as well as several
others.
§
Designed a website for the business to capitalize on the online
markets.
§
Created a Google Ad Words campaign to capture market shares.
§
Developed a level II support system.
§
Managed and trained a staff of support analysts who provided
support for 205 employees
Control Data Corp. /Ceridian –Bloomington, MN– Pre 1998
Project Manager/Lead Analyst – 1995-1998
- Formed a team to design a
crisis recovery process.
- Served as Project Manager to:
o
Build a crisis recovery project.
o
Develop the systems operations group nationwide
o
Provide operations technical support (Level 1, 2 and 3) for 32
district offices in PC desktop networks processes. (lead for 750 analysts
nationwide)
o
Test new programs and processes coming out of Research and
Development
o
Write technical Specifications for new programs and processes
Project Manager/Systems Consultant – 1993-1995
- Handled OSHA regulations to
ensure a safe environment for all employees.
- Provided mainframe technical
support to the production department.
- Created procedures for system
operations and processes
Project Manager – 1991 - 1992
- Project manager for payroll
conversion for Norwest bank. (took 1 year to complete)
- Project manager for payroll
conversion for U.S. Bank. (took 1 year to complete)
Network Administrator– 1987-1990
- Provided IT mainframe support
to 32 district offices. ( 75% travel
required)
- Installed and maintained
mainframe programs and system processes
- Provided crisis protection
for district offices
- When district offices were
not meeting their revenue goals, I would travel to them to troubleshoot the
issues and resolve them which sometimes included replacing Management.
- Repaired troubled offices by
providing onsite support and consultation
- Developed programs to
simplify operational procedures nationwide.
- Providing support for the
services and sales group.
- Developed a disaster recovery
plan for all 32 district offices and designed a
Crisis recovery plan, both of which are
still in place today.
Production Manager– 1985-1987
- Managing the system
operations department with 52 employees.
- Management of the IT
production department of payroll for external customers
- Programmed and designed new
formats for clients
- Responsible for the attrition
of the department. Hiring and firing of
employees
- Maintained mainframe systems
peripherals (Printers, sorters, collators)
- Responsible for keeping on
schedule and producing payroll for the clients
Education
Information
Technology Management – 2yr degree (August 2009 – May 2011)
Anoka
Technical College
Business
Administration, Computer Systems Mgmt., and Business Mgmt. – all 2yr degrees
Denver
State University
Computer
Science and Systems Engineering – 2 bachelor’s degrees
Denver
State University
Professional Credentials
- Seasoned
professional with extensive field experience in the IT industry as well as
extensive experience in operations management
- Web Developer with proven ability to
communicate effectively, both internally and externally, with multiple
organizational levels
- Mastery
of Microsoft Office Suite?, Word, Excel, PowerPoint, Access, Outlook,
Microsoft Project, Visio, Publisher, Modeler
- Proficient
in HTML, Adobe Suite, Illhttps://docs.google.com/uc?id=13oTvchQXVUaKWZboL2B087NDbJLOc8xM&export=downloadustrator, Dreamweaver, Flash, Photoshop, Windows,
Unix, and Linux
- Knowledge
of Computer Languages: Logic and Design, C++, HTML, CSS, Scripting and XML
·
Member/Executive
Board Member of the Phi Theta Kappa International Honor Society.
·
Student
Senator.
·
Member,
Linux Development Group.
·
Honors in
Action participant.
·
Hallmark
Award Recipient.
·
Academic
Scholarship Recipient.
·
School
Ambassador.
·
Dean’s
list (4 times).
·
President’s
Honor Roll (4 times).
·
Faculty
honor roll (3 times).
Skill sets
●
Word
●
Excel
●
PowerPoint
●
Access
●
Outlo
●
Microsoft
Publisher
● Proficient in HTML
● Project Management
●
Microsoft Project
●
Microsoft Visio
●
Modeler
● Adobe Suite
·
Illustrator, Dreamweaver, Flash, Photoshop,
Windows, Unix, and Linux
● Knowledge of Computer
Languages:
·
Logic and
Design, C++, HTML, CSS, Scripting and XML
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