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Summary of Qualifications      

Highly energetic, self-motivated and results-driven professional in Information Technology. Proven track performance in delivering IT applications and Managing high performance teams.

Ÿ  14 years of IT experience to develop and deliver projects, including 5+years of Project Management, in technical environments like Mainframe, TIBCO, DOTNET

Ÿ  Technical hands on in Mainframe

Ÿ  Experience in Banking and financial services, Insurance and Healthcare domains.

Ÿ  Forecast, manage and monitored projects, besides the savings on different projects

Ÿ  Handled more than 60 member teams, led solution definition and solution adaptability with the business teams, IT Development Team.

Ÿ  Experience in managing projects with global delivery (Onsite - Offshore) Model

Ÿ  Recovered projects from red status to green status, identifying the Critical Success Factors, using Risk Management tools and experience, learning’s from past projects.

Ÿ  More than 8 years of experience in system development, system integration and system testing.

Ÿ  Developed, reviewed and approved, in various roles, business requirements, design specifications, test strategy, test plans, test results, final acceptance documents for all projects.  

Ÿ  Track record to deliver projects (>1 Mn) on time, in budget with high quality experience of more than 8 years using SDLC methodologies while meeting and exceeding the business expectations and user needs.  

Ÿ  Assisted in development and improvement in Physical access control.

Ÿ  Manage Statement of Works / RFPs

Ÿ  Actively involved in PMO Activities

Ÿ  Skilled and experienced in process management methodologies like CMM, CMMI, ISO 9000 and Lean. Implemented appropriate process improvement measures in Projects.   

 

Academics

 

UNIVERSITY OF Bombay(Mumbai), Maharastra, India

Bachelor of Commerce  - 1991

Professional Experience and Accomplishments

Syntel Ltd                                                                                                                   Apr 2006 – To Date

Project Manager

1.     Reporting to the Delivery Manager/Lead, Managed multiple Fixed Price and Time & Material projects with multiple technologies across multiple location. Including one 100% offshore. Responsible for, Statement of work/Change controls, Project Planning, Pricing, Staffing, Estimations, Resource planning and management, Project Tracking (SLA, Financial), Interacting with the PM/EM, identification of new business area’s, Evaluating Project Risk and taking preventive actions, Training and educating the team on functional and technical aspects, Following SDLC processes meeting all milestones within the scheduled time and with an excellent quality deliverables, Issue resolution, Status and Hours reporting, Following QMS (ISO and SEICMM Level 5) model in all phases of the project and ensuring the QMS Process being followed by the Team, Facing SQA, Internal and External Quality Audits, Creation and maintenance of various Project Process Documents, Monthly meetings with client in person or through video conference at offshore, Presentation for client visits.RFP”s/RFQ, Due diligence

Environment:   IBM Mainframe, ClientServer, TIBCO and DOTNET

Tools:               MS Project, Defect Register, Gate Reviews & Quality Check Lists, Delivery Matrix, Resource Management Tool, Equip, Status Reporting, Cost Estimation & Budget tracking, Risk & Issue Management & MS Office

Team Size       60+

Experience Highlights

1. Delivered $10mn project to date in legacy environment & TIBCO(consisting of 9 inter-dependent applications) and 6 individual medium projects – 1 TIBCO projects, 3 DOTNET projects
2. Provided direction for, obtained, reviewed and approved project deliverables on business requirements, design specifications, test strategy, test plans, test results as required for different program / project gate reviews.
3. Saved costs of $780K on the programs by reorganizing the scope of work, creating tools/utilities, cross training resources, increasing offshore ratio and working in shifts from offshore.
4. Managed and procured services from major global vendor Allstate Insurance by writing proposal documents / SOW documents and providing details/presentations for negotiations/discussions.
5. Extensively coordinated and negotiated with cross functional teams - Security, Quality, Admin and Infrastructure, PMO, HR, PDAC – besides the development teams & business teams for the project. The teams spread across USA, Ireland and India.
6. Managed multi-projects for 5+ years by applying the project management methodology/process for clients in the Insurance and Healthcare domain.
7. Managed multiple overlapping Development, Maintenance, Support & QC testing projects for Allstate Insurance to implement the new line of business, addition of insurance companies, Maintain & Support the Statistical & financial reporting and Investment front office, Middle office & Back office projects.
8. Skilled at functional requirements gathering, design and test strategy development, system and integration test plans, negotiations on production acceptance criteria / deliverables / target dates / obtaining approvals, Managing plans, creating project charter, Tracking milestones  
9. Key player on CMM / CMMI certification and used Lean tools during preparation and evaluation phases for certification levels.
10. Managed to increase the overall Gross Margin year over year by cross training resources in different applications/Projects.
11. My responsibility also includes building the benefits cases, securing funding, and defining initial requirements, project charters, timelines, and staffing needs, beside deciding test strategy, obtaining, reviewing and approving the technical project deliverables.

         

Experience Highlights

Organization : Syntel Ltd.

Client : Humana

Project : Hummingbird                                                                                    Sep 2011 – To date

Scope : Manage Development, Maintenance and Support project in Hummingbird applications. Projects related to Diabetes, Prosper, Vitality and coach scheduler  

Environment:   DOTNET, Oracle

Tools                MS Project / Cost Estimation / Budget Tracking, CA Clarity

Team size        12                                                                                                                                                                                                                                                                                                                                                                                                                                                                    

·         Helping the team in gathering the requirements, development of design and technical specifications, development of test strategy and plan, creation and maintenance of test environment, conduct of system and integration tests, conduct of production readiness and deployments. The projects involve extensive coordination and cooperation with the other projects teams of the upstream and downstream systems. Added new process like Work Intake process, developed process for managing the maintenance and support activities using CA Service desk, implemented Capacity planning, Implemented Dashboard for weekly monitoring of projects, Put in new SLA’s.

Results:

·         Successfully completed the Diabetes, Prosper and Vitality projects upgrade along with savings by adding the process of requirement reviews and design document which helped in identifying additional requirements at early stage of the project and reducing the maintenance cost.

Scope:

Client : Allstate Insurance

Project 1: Maximis upgrade 2011                                                                     Feb’ 2011 – Sep’ 2011  

                                                                         

Scope : Enhancements to the existing application to  support the upgrade to the Maximis product.

Environment:   DOTNET, Oracle, Informatica

Tools                MS Project / Cost Estimation / Budget Tracking, MS PRISM

Team size        26                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   

·         Managed the team in gathering the requirements, the development of design and technical specifications, development of test strategy and plan, creation and maintenance of test environment, conduct of system and integration tests, conduct of production readiness and deployments. The projects involve extensive coordination and cooperation with the other projects teams of the upstream and downstream systems.

Results:

·         Successfully completed the upgrade along with savings by including the informatica upgrade in the integration testing there by bringing about savings by reducing the Integration testing cost and timelines and the overall time and cost.

Project 2: FSA Applications Maintenance                                                         Jan’ 2006 – Jan’ 2011                                                                                      

Scope: Maintenance, Enhancement and Support of various Statistical and Financial reporting applications of premium claims and agent related information through the various interfaces like State Calls, McCormack & Dodge General Ledger (M&D GL) system, Front End Processor (FEP), SAP Mainframe Interface, Premium CYCLE,

             

Environment:   IBM Mainframe - COBOL, CICS, DB2, JCL, Assembler, PL1

Tools                MS Project / Cost Estimation / Budget Tracking, Reflection, EQuIP, MS PRISM

Team size        18                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   

·         Managed the offshore Syntel team in gathering the requirements, the development of design and technical specifications, development of test strategy and plan, creation and maintenance of test environment, conduct of system and integration tests, conduct of production readiness and deployments. The projects involve extensive coordination and cooperation with the other projects teams of the upstream and downstream systems.

Results:

·         Improved business opportunities (Increased in revenue of 30% annual revenue due to the addition positions in Business analysis area of M&D rewrite & Compliance)

·         Regulatory requirement implemented within given deadline.

·         Developed tools and utilities for quicker turnaround and cost savings

Project 3: Investments FOTS/MOS/BOS/Derivatives                                  Jan’ 2006 – Jan’ 2011  

Scope: Maintenance, Enhancement and Support of Front office Trading system, Middle office system, Back office system and Derivatives.

Environment:   DOTNET, Oracle

Tools                MS Project / Cost Estimation / Budget Tracking, EQuIP

Team size        13                                                                                                                                                                                                                                                                                                          

·         Managed the offshore Syntel team in gathering the requirements, the development of design and technical specifications, development of test strategy and plan, creation and maintenance of test environment, conduct of system and integration tests, conduct of production readiness and deployments. The projects involve extensive coordination and cooperation with the other projects teams of the upstream and downstream systems.

Results:

·         Improved business opportunities (New applications were added as we progressed along and there was an increase of about 40% in revenue over a year)

·         Regulatory requirement implemented within given deadline.

·         Tracked and ensured that the stringent SLA were adhered to met since there was a direct impact on the income

Project 4: Data On Demand and ICS QC Testing                                             Jan’ 2009 – Jan’ 2010

Scope: Managed Quality Assurance Project for all of the ALIS / CCDB and MVR transactions and Integrated customer  service project.                                    

Environment:   TIBCO BW/BE,  

Tools                Defect Tracking / MS Project / Cost Estimation / Budget Tracking

Team size        22 (Client team, Contractors and offshore team)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  

·         As Test Manager of QA team, interacted with the business and IT team, helped team in preparing the work flow of the test activities & the testing strategy for the project. Ensured that the strategy document comprehensively covers all aspects of transaction testing, system testing, trading partner testing and UAT. Detailed hand-offs, test environment creation, test data preparation and test execution are included. Handled the defect management to report the test status to the management.

      Results:

·         Testing was completed within the timelines irrespective of delays in the development and was done within the same budget by rotating people in shifts and weekends.

Project 5: Agent Number Remediation                                                          Jan’ 2008 – Jan’ 2009 

Scope: Increase the size of the Agent Number to allow more agents to be registered in the application without expanding the size of the field.

                                                                                                                                                                                                                  (

Environment:   IBM Mainframe

Tools:               MS Project, Visio, Budget tracking, Performance Reporting, Defect Management, CICS, DB2, COBOL II, Scripting

Team size        : 7

·         Managed the offshore Syntel team in gathering the requirements, the development of design and technical specifications, development of test strategy and plan, creation and maintenance of test environment, conduct of system and integration tests, conduct of production readiness and deployments. The projects involve extensive coordination and cooperation with the other projects teams of the upstream and downstream systems.

Results:

·         Completed the project within the timelines and budget by using tool developed in-house “ConActNo” which converted the packed decimals. 

·         Tracked and ensured that the stringent SLA were adhered to met as the forms needed to be available within the stipulated time as per the regulatory requirements

Project 6: FEP and CID Maintenance & Support                                Jan’ 2005 – To Dec 2007

Scope: Maintenance of Front end processor and Customer Information documents applications. Including break-fix and enhancements

Environment:   IBM Mainframe

Tools:               MS Project, Visio, Budget tracking, Performance Reporting, Defect Management, CICS, DB2, COBOL II, Scripting

Team size        : 7

·         Managed the team in gathering the requirements, the development of design and technical specifications, development of test strategy and plan, creation and maintenance of test environment, conduct of system and integration tests, conduct of production readiness and deployments. The projects involve extensive coordination and cooperation with the other projects teams of the upstream and downstream systems.

Results:

·         Regulatory requirement implemented within given deadline.

·         Tracked and ensured that the stringent SLA were adhered to met as the forms needed to be available within the stipulated time as per the regulatory requirements

Client: Westfield Insurance Company

Project : Rate and Product Development(RaPD)                                    Dec’ 2002 – To Dec 2004

Environment:   IBM Mainframe

Tools:               GTAM, CICS, DB2, COBOL II

Team size        : 7

Lead the team on the enhancements of the Policy Maintenance Module, Claims Module and Reports Module. Main responsibility was to liaise with the business leaders and IT Managers for increasing the business. Apart from managing SDLC full cycle of activities of the team, Reviewed & approved all the enhancements deliverables before they are submitted to the client.

Client : American Express (AMEX)

Project 1 : USMR Support                                                                        May’2001 – To Nov 2002

Environment:   Mainframe

Tools:         CICS, COBOL II, JCL, DB2, Endevor, Jobtrac

Position:    Mainframe Technical Lead

      Team size  : 5

Led the mainframe team in Maintenance and Production Support of US Membership rewards and co-branded cards. Studied, assigned, monitored, and resolved trouble tickets.  Reported summary status during implementation. Conducted root-cause analysis for problems. Co-ordinated between dependent system personnel for proper feeds, changes, and resolution. Provided production support and enhancement study. Performed database change control activities and maintenance.  

Project 2 : CCGS Euro Conversion                                                            Oct’ 2000 – To Apr 2001

          

Environment:   Mainframe

Tools:         CICS, Chttps://docs.google.com/uc?id=1I1DqGdoFmJsT6ex1HIWWBoNeNJyIO493&export=downloadOBOL II, JCL, DB2, Endevor, Jobtrac

Position:    Mainframe Technical Lead

      Team size  : 4

Led the mainframe team in the Corporate card global statementing Euro conversion project Gathered the requirement and worked with the offshore team to come up with the design. Provided direction to the offshore team, reviewed the deliverables before delivering to the client. Help resolve issues and completely handled the integrating and UAT testing.

Organization : Cotec Computing Services

Client : NatWest Bank

Project : BAF Re-engineering                                                                    Oct’ 1997 – To Jun 2000

Environment:   Mainframe

Tools:         CICS, COBOL II, JCL, DB2, Endevor, Assembler

Position:    Mainframe Programmer Analyst

Developed design, coded and unit tested programs for Re-engineering of Branch accounting functions.

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