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WORK HISTORY – Teksystems Contracting
Telemasters Business
systems – Telecom/Security Systems/Networking May
2011- Nov 2011
- Install
and pull in low voltage wiring (telephone/data)
- Configure
Cisco routers for port security via mac addressing
- Install
and set up patch pannels and Switches for Networking
- Configure
and repair computer/video security systems.
- Troubleshoot
issues with telephone and network lines/cables
- Configure
PBX phone systems for VM and telephone speed dial options
- Install
servers in Server room.
- Supervisor
Robert Kohlbus.
Emerson Connectivity
Solutions- Jr Systems Admin-(2 month rollover contract) Nov 2010 – Dec 2010
- Back
up on site Network Administrator, provide backup support for Email, remote, VPN
- Migrating
ECS users off of Citrix Platform if they did not qualify as needing a
Citrix session
- IP
Subnet rollover: Assist Admin Team with converting IP static addressing
- Exchange
Migration: PST archival and mailbox preparation prior to Corporate email
migration.
- Assess
Desktop Printers, with the assistance of facilities operations management,
to revamp/reallocate fleet of printers
- Install,
upgrade and maintain network hardware, operating systems and software as
needed.
CSC-United States Government - Department of Defense –
Europe (Belgium/England) April
2010 – Oct 2010 (6 month contract)
Technical Support Technician (TEKsystems Consultant)
- Support on base in
Belgium and England.
- Provided Tier 2 / Tier 3 hardware and
software support to over 400 users and 200 computers.
- Responsible for user’s and computers
within Active Directory.
- Install base images with Ghost and
deployed software using CA Software Delivery.
- Documented phone, email and onsite
service requests though CA Service Desk.
- Per SLA, delivered two hour response
and two day resolution for service requests.
- Purged hard drives using DOD software
and prepared equipment for removal.
- Added, moved, and removed printers
from print
servers.
- Upheld strict confidentiality and
security standards.
US Census Bureau: (2 month
contract) Oct 2009-Jan 2010
Desktop Support (TEKsystems
Consultant)
- Locations:
o
Fargo, ND
o
Rochester, MN
o
Burnsville, MN
- Computer Support
set up for Census systems
3M Corporate Center Maplewood, MN 2006 – 2009
Level
2 Desktop Support Analyst (TEKsystems Consultant)
- Level 2 Desktop support. Handled escalations for base Windows
issues, VPN, Internal Wireless, Lotus Notes, Blackberry PDA, Ipaq PDA,
Active Directory accounts, Network Printer issues, Data Restore. Some Break/Fix
for hardware. Laptop and Workstation computers.
- Resolved Escalated tickets through callback. In Remedy system and
Change/Request database for server side issues. Maintained a resolve rate
of 96%, usually at the top of Stat charts.
- Network printers and Network Drives. Login remotely to printers to
clear queue, monitoring queue for traffic.Configured network printers for
use including fax and email functions remotely.
- iPass and Nortel VPN accounts. Remote connection from home, hotels
and adapting the client’s computer and router to outside networks and
firewalls in order to connect through VPN. Checking Active directory for
correct groups and monitor server side login and traffic.
- Pushed Software installs up to Workstations remotely and handled licensing
issues with various Microsoft Office products.
- Net Meeting and Sametime Connect Global Crossing conference
meetings. Fixing issues with multi-user conferencing from international
and local clients both inside and outside 3M.
- Windows Login Scripts for Domain. Maintained correct login scripts
for Domain users when logging into network on Boot up and login into the
domain.
- Lotus Notes level 2 support. Repairing design and functionality of
templates, rebuids, reinstalls. Archive setup and general database
support. Using Domino Admin for recertification of ID files and account
rebuilds.
- Ipaq and Blackberry PDA support, including setup and remote login
to PDAs. Both for Enterprise activation for Blackberry and for Commontime
email support for iPaq.
- Internal Wireless Network support. Set up and repair for Wireless
configurations for internal GlobalSecure network and configuring proper
certificates. Logged into and monitored Wireless Access Points for
functionality and errors.
Supervalu
– Contract Sapphire Technology Eden Prairie, MN May 2005 –
May 2006
Help
Desk Analyst
- Level 1 PC support on NT based Windows systems for Fortune 500
Company, over 200,000 employees.
- Maintained such applications as MS Office, Lotus Notes, and SVharbor
(Intranet) and other proprietary applications.
- Troubleshooting network printers (Ricoh, Lanier and Xerox) and
Network Drives. Login remotely to printers to clear queue, monitoring
queue for traffic and deleting or resetting print jobs. .
- Supported VPN accounts through Cisco and FGR dialer VPN clients.
Supported connection from home, hotels and adapting the client’s computer
to outside networks in order to connect through VPN.
- VNC and SMS tool to log into workstations remotely to Windows and
fix windows applications issues inside the LAN. Remote install some
applications over the LAN using SMS.
- Save-A-Lot support troubleshooting POS machines, Retek, and
Unix/Triceps issues and base Retail Store issues including Symbol and
Percon hand scanners.
Pitney
Bowes - Contract Manpower Associates Bloomington,
MN May 2004
– May 2005
Helpdesk
Support
- Help desk phone support for Visual Foxpro database system.
Troubleshooting Ascent application, database for a package processing
system to send packages through UPS, Federal Express and other public and
private shipping companies.
- Logged into remote computers using VPN and corrected database
errors, worked with some ODBC connections and setting them up to use the
Ascent application, rebuilt and reindexed database tables, set up printing
devices and driver installs for peripheral machines to Ascent computer.
Mayo
Clinic - Contract Rochester,
MN Jan
2003 – May 2004
Support
Analyst
- Help desk phone support as Call Analyst Triage. Level 1 support
diagnosing issues and sending them to the proper tech department for level
2 analysts to implement fix.
- Initial troubleshoot on over 2000 medical related applications on
WinNT, Win2K, and WinXP operating systems.
- Did troubleshooting for Lexmark, Citizen, Zebra, Xerox, and HP
LaserJet printers on the network.
- Basic troubleshooting for email clients included Outlook and
Exchange.
Decision
One Richfield MN July 2000 –
April 2002
PC
Technician
- Ameritech Dial
up internet service troubleshooting basic connectivity, email, and
password issues using windows platform. Level 1 helpdesk support working
with creating dialers and basic TCP/IP setup.
- Ameritech DSL
troubleshooting PPPoA and PPPoE. Used Enternet application to detect and
read network health through server connection. Troubleshooting DSL signal
strength and TCP/IP connectivity issues.
- Dealt with
Networking issues of a PPPoE and DHCP connection on both LAN and WAN side
of DSL modems and routers.
- Worked second contract
with Intel Remote Link VPN service troubleshooting DHCP connections and
internet routing using bridging modem as well as Speedstream router and
Cisco routers also Fujitsu. Troubleshooting Shiva VPN client for corporate
execs using laptops to connect from home on DSL.
LANGUAGES: English, French
EDUCATION
Brown Institute Minneapolis MN. Graduate 1996, Global Investigation
Course 2011,
CERTIFICATIONS
A+ Computer Certification. Global Private Investigator Certification,
International Private Investigators Union member, Department of Defense Information Assurance
Certification,
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