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Network & Switch Specialist Sample Resume Format in Word Free Download

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Astino Feacher
12 Judith Lane, Maryland, PA 11021 - Home (410) 951-2041 - Cell (410) 240-3343 – astino.f57@gmail.com

PERSONAL STATEMENT & CAREER OBJECTIVE

Throughout my telecommunications career my drive and natural affinity for industry knowledge and continuous improvement have allowed me to stay current with technology, continue to advance professionally and to effectively work with both internal and field associates, vendors and customers.  I am a manager who truly leads by example and believes in measuring performance by results.  It is my goal to continue to continue to grow professionally and personally in order to achieve my highest potential.

PROFESSIONAL EXPERIENCE
FAIRPOINT COMMUNICATIONS                                                                                2007 - Present
Network & Switch Specialist
Specially selected and recruited by FairPoint Communications to manage the cutover process from Verizon to FairPoint including the launch of FairPoint’s new software applications. 
100% responsible for DMS100 and DMS200 supporting TIER I sector with customers.
Lead Specialist supporting Switch/SS7/Transport, 911, and Power through 2009 until other specialists were brought into the Company.  After this time I became the Lead Switch Specialist.
From 2007 through 2009, I was the Network Operations NOC Center liaison between Verizon and FairPoint, performing TIER II duties for the DMS Switch and CS2K Soft Switch, leading meetings and conference bridges to accomplish company goals and objectives.

TELECOMMUNICATIONS CONSULTANT                                                                   2002 - 2007
After accepting a package from Verizon, kept current in the telecommunications industry through continuous education, technical journals, and professional networking with field operations and back office associates.  This knowledge, combined with my professional work experience, let to my recruitment by FairPoint Communications in 2007.

VERIZON                                                                                                                     09/1997 – 11/2002
CE Supervisor/Network Operations                                                                          02/1999 - 11/2002
Based out of Nashua, NH, managed Central Office Operations/TOLL Field Offices for all of Southern NH leading a team from 12 to 24 CO Technicians.   This role also encompassed all field representatives overseeing all DMS and 5ESS switches.

Specialist - Technical LNP Support Operations                                                         07/1999 - 02/2000
Responsible for managing large scale operations of 7 high-level CO Technicians and Administration of the New England Region Ticket Data Base for at-location switches and throughout the network. 
Produced the Local Number Portability (LNP) reports watching for abnormalities and making corrections via appropriate departments as required.

Specialist Technical Support Operations                                                                   09/1997 - 07/1999
Technical support / TIER II support / DMS/5ESS providing analysis of maintenance results.  Worked on quality assurance issues with Verizon’s key vendors:  Nortel, Lucent & AT&T.
Administrator of the Activity Report Database making team members aware of weekly activities and results and the impact on the network.
Produced the monthly Network Reliability Report noting abnormalities and providing corrections as needed.  
NYNEX/BELL ATLANTIC                                                                                             1992 - 1997
Operations Manager – Technical Support Operations                                             07/1996 - 09/1997
Technical support / TIER II Support / DMS
Administrator of the Activity Report Database providing an analysis of maintenance results.
Worked closely with the Massachusetts Regulatory Agency and NYNEX Legal Department regarding the affect on service.
                       
NYNEX Manager of Technical Support Operations                                                   08/1994 - 07/1996
(Network Reliability/SS7/Common Analysis)
Provided technical support/TIER II support.  Tracked performance of DMS100/DMS/5ESS switches:  gathered and summarized reliability and service data relative to open/closed tickets throughout the New England Region in order to measure vendor performance (Northern Telecom and Lucent), increase vendor support, improve switch reliability, and the impact on customers.  Results were reported to second-level Field Managers and Directors.
Worked closely with the Massachusetts Regulatory Agency and NYNEX Legal Department regarding the affect on service.

NYNEX Manager of Technical Support (ESAC)                                                          03/1992 - 08/1994
Technical Support / Tier II Support / DMS100/DMS10 including conversion support and providing continuity and synchronization to the support provided by the Regional, Power Assistance, Nac and OS Management Groups.
Worked with TRG/Bellcore to enforce Supplier’s compliance to network reliability and feature development concerns of NYNEX.
Managed the clerical work force and message center, along with administration of the PC and Cellular pools.
Leadership and Committee Member:
Chairman of the Service Improvement Meeting (SIM) held monthly
Chairman and member of the Signaling System Group (SSG), on the Vendor Report Card development team and sole publisher of the monthly Vendor Report Card
Advisory Council Member to Northern Telecom’s National DMS Technical Services Symposium (TSS)
Member of the STP NYNEX /Northern Telecom Focus Team

TECHNICAL SKILLS, EDUCATION & PERSONAL INTERESTS
Extensive hands-on knowledge in network operations support systems and services, switching, maintenance, and leadership/supervision.
CO Field 5E/DMS &TOLL combined with solid knowledge of LNP, Network Switches (5ESS and DMS100).
Working knowledge of PC and minicomputer.  DMS100, DMS10 and 5ESS/SS7/1E and 1A ESS along with 5XBAR Equal Access.
Extensive knowledge/SME in Switching Technologies Technical Support.
Strong command of business and management principles combined with interpersonal, communications, and leadership abilities.
Experienced in directing technical teams in complex problem resolution.
MS Office (Word, Excel, etc.) and Lotus Notes.

EDUCATION:  Eastern Nazarene College – Quincy, MA                                          1994
Bachelor’s Degree in Business Administration - Magna cum Laude                         Phi Delta Lambda Member
PERSONAL INTERESTS: Skiing, Boating, and Exercising


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