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U.S. Postal Service § Collierville ,
TN 2005 – 2011
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Visionary,
goal-oriented, and seasoned executive with demonstrated experience in planning,
developing, as well as utilization of emerging technologies. Demonstrate in-depth expertise in managing
technology departments, technology initiatives, network’s infrastructure
management, and product management. Reputable for spearheading major
initiatives and adapting to rapidly changing environments to ensure success. Comfortable
with all aspects of large-scale, multi-phase, high-value projects like programming,
testing, and troubleshooting as well as full system and application integration.
technologies
worked on
|
ö Operating Systems: Windows 2000/ME/XP/Vista/NT/Mac OS/ Win 7
ö Software Applications: MS Office 2000, 2003, 2007, & 2010 (Word, Excel, Power Point,
Access), Norton Utilities, Adobe Photoshop, MS Project.
ö Networking: LAN/WAN, TCP/IP, VPN,UDP
ö Languages: HTML, SQL, Visual Basic, JAVA, C#
Core Competencies
|
ü
Troubleshoot Technical glitches
ü
Executive Communication &
Leadership
ü
Network Security
ü
Analytical & Problem Solving
ü
Business Reengineering
ü
Client interface & Applications
Support
ü
Emerging Technologies
ü
Product Management & Training
Professional
Experience
|
Frager Law Firm § Memphis ,
TN
INTERNSHIP SYSTEM
ADMINISTRATOR apr
2011 - Present
Technical Support
& Installer
Execute
installing, supporting, and maintaining servers and other computer systems. Planning
for and responding to service outages and various other problems. Troubleshoot and extended timely support
when any problem arises. Setup and maintain account and system,
monitor system performance, arrange repair for hardware in occasion of hardware
failure. Implement and setup security policies for users.
Key Accomplishments:
ö Installed 3 new servers and migrated
the data over from the old servers to the new ones.
ö Installed Sonic firewall for the
network
ö Installed Video Conferencing
"LifeSize" system and integrated it through the network
ö Backed-up data from older desktops
wiped clean and re-installation Windows XP and Windows 7 on 21 older units also
installed Microsoft Office2007 and 2010 on these units.
ö Configured the computers and added
them to the network.
Carrier/Help Desk
Facilitate
and provide technical software, hardware and network problem resolution to all district
computer users by performing question/problem diagnosis and guiding users
through step-by-step solutions. Offer one-on-one end-user problem resolution
over the phone or in-person for Personal Computer (PC) software. Provide daily technical support for
users on issues such as deleted e-mail retrieve, network connections,
connectivity with the ISP’s, telephone telecommunication system failures,
peripheral equipment, and system maintenance.
Key Accomplishments:
ö Set up and installed new Dell and Mac
Computers systems and associated software such as Windows, Adobe, Visual Basic
and Microsoft SQL.
ö Assisted in programming operating
system for Windows 2000 to Win 7 which consist of setting up the initial start
of the program and help setting up user profiles.
ö Operated as point of contact for
diagnose, troubleshooting and resolution of technical issues.
ö Diagnose
and resolves end-user network or local printer problems, PC hardware problems
and mainframe, e-mail, Internet, dial-in and local-area network access
problems.
ö Conducted
hardware and software inventory database maintenance and reporting.
Kendro Labs § Newtown , CT 1996 - 2005
Field Service Engineer 1996
- 2005
Provide technical support for the
operation and programming of systems to other staff members. Install and
oversee installation of equipment according to manufacturer's specifications.
Operate system to demonstrate equipment and to analyze malfunctions. Offer the
right level of support for installation and calibration as well as modification
of equipment when needed.
Key Accomplishments:
ö Assumed
responsibility for 57 sites and cut budget by over 20%
ö Managed
rational obsolescence of unused or obsolete worldwide engineering applications
portfolio.
ö Appointed
as Project Manager for customer solution implementations.
ö IT
Customer account representative for Software Solutions business team (servicing
R&D and Product Support teams).
ö Designed
and maintained the support team’s internal and customer web site.
Earlier
Career
|
US
ARMY § Locations as
assigned
Biomedical
Engineer 1984-1996
Education
|
Bachelor of Information
Technology, American
InterContinental University, IL
(Present GPA: 3.83)
Associate of Arts in Business
Administration, American InterContinental University, IL
Awards & Honors
|
Service Engineer of the Year, Kendro
Labs § 1999
Candidate (On Dean’s list consistently
for 8 semesters), American
InterContinental University § Present
Affiliations
|
Member, Habitat
for Humanity
President, Stock
Owners Investment club
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