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Heema Ayotte
Heema_a14@rediffmail.com
|
111
East 17 Lincoln Place, 5H
Philadelphia,
LA 21052
|
Home:
(309) 751-3011
Cel: (150)
327-8509
|
Technical Support
Expert, Troubleshooter Extraordinaire, Network Administrator.
Seeking to make
technologies work.
Technical
support expert with 20 years experience with a diverse clientele of both
individuals and corporations working in person, by phone, via email and remote
control/screen sharing. Making complex issues understandable in non-technical
language.
Troubleshooting
hardware and software with Macs, PC's, servers and networks, printers, RIPs, scanners, hard drives, tape
drives, phones, tablets, PDA's,
projectors, Audio, and Video equipment and just about any peripheral
people try to plug in.
Not
a “Computer Person” but a motivated, articulate, analytical, intelligent man
who has become an expert.
|
1997- Present
Independent Computer Consultant
In the last
few years:
- Enabled
Chelsea day School to put an HP laptop
in every classroom, with network printing and roaming by designing and creating
a secure wireless network throughout the two story campus.
- Insured the
reliability of Rietvelt architects
Xserve by adding hard drive and
creating Level 5 hardware RAID. All server configuration was cloned to temporary
drive and cloned back, insuring no reconfiguration or interruption of service
and seamless transition.
-Streamlined
File Service for clients like Kanter Health Science, Louis Nelson Associates,
and others by migrating File service to most cost efficient hardware such as
Network attached Storage, Mac OS X client with file sharing and custom edited
Access Control Lists to behave as Mac OS X server, Mac OS X server, Linux, and
Windows Server.
- Guaranteed
data security for clients like Paganucci Design, Kaleidoscope Media, Yoga
Union, among others, by designing most effective, transparent backup, using
Tape Drives, hard drives and cloud technologies. Designed Automated Client and
server based systems to run on detection if a laptop joins network, and rolling
backup system, using Retrospect, Backup Exec others.
- Succeeded in
migrating clients like Rainbow Media,
Moshier Communications. Giaronomo productions and others to reliable, easy to
administer, in house mail and web, and DNS systems, allowing greater control of
network resources in a more timely manner, saving money on hosting costs.
Trained in house administrators. Seamless migrations from SCO Unix to Mac OS
based system. From Mac OS to Windows 2003, and Sun OS and Linux.
- Worked with
Cooper Wiring Devices users and IT
department to ensure access to Exchange server directories, guaranteeing a
seamless move the company from New York to Atlanta. Have also moved whole
networks, including PBX, severs, and wiring installation for clients like Lynn Goldsmith studio, North American Bear
and ReDesign.
- Cooperated
with IT departments of Large organizations such as ABC, ASCAP, The Cooper
Hewitt Museum, NRDC, Volunteers of America, and Met Life to guarantee smaller
departments such as Publishing and design have full access to directories,
email, internet, intranet, and all services.
Continued...
|
- Designed and
implemented, http://www.downtownboathouse.org, including preparation of all
graphics, integrated twitter banner, photo library, calendar, phpBB and SQL to
facilitate email updates to over 500 users, multiple times a week, replacing
old CLI shell script system Entire site
supports remote, usually emailed, updates of dynamic components.
- Created
Filemaker databases based on business needs for MMW, D & D recording
studios, French Bull, Rainbow Media, Steven Meisel Studio among others.
- Saved
Countless hours work by efficiently
troubleshooting desktop, server,
network, production and printing issues for clients such as, Atlantis Imaging,
City Imprint, Harlin Printing Pixeltone, Stevens Bandes Printing, Moon June Records,
Judy Collins/Wildflower Records, Steve Khan, Irving Plaza, The Aquarian
Magazine, The Brazilians Newspaper, East Coast Rocker Magazine, High Times
Magazine, Working Woman Magazine, Society of Publication Designers, Coffee Cup
Design, Dalma Design, ECM Design, Ultimo Design, among others.
1996- 1997
Macintosh Help Desk and
Web development
Charles River Computing, 575 Lexington avenue, 960-1000, http://www.crc.net/index.htm
Charles River Computing, 575 Lexington avenue, 960-1000, http://www.crc.net/index.htm
- Prepared budgets,
recommendations and purchases of equipment and software.
- Installed
and troubleshot hardware and software at clients like Revlon.
- Developed
prototype for CRC.net web site.
1992- 1996
-Maintained
Macintosh based graphics studio, all
desktops, servers, WAN/LAN
-Served other
graphics studios, such as Eric Baker Design, Laurie Rosewald, Metropolis Magazine as well as art departments
of larger organizations such as The New York Public Library, Clinique and
Cosmair.
- Successfully
moved office technologies to 19th Street location, including all
equipment, wiring, phones, even electrical specs and furniture design.
Other
2008-Present
President, downtown
boathouse, 801 12th Avenue,
- Recruit and
Manage over 100 volunteers to staff 4 free kayaking locations on Hudson River,
running free walk up paddling, scheduling trips, and classes
- Supervise
and delegate dock, boat and facilities repairs as needed
- Budget,
document, and plan with board of directors, for purchases, reimbursements and
grant proposals.
- Run Monthly
public meetings and board meetings.-p
- Maintain relationships and
attend meetings with related groups; New York City Parks Department, Hudson
River Trust, Governors Island Trust, US Coast Guard, NYPD Harbor Unit, NYFD
Harbor Unit, among others, to advocate
free public access to clean water in the Hudson River and New York Harbor.
-Coordinate
and work with the Press.
Education
Graduated
Summa cum Laude, Hunter College, with degrees in economics and political
science, winning departmental award in economics.
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