Project
Leadership
|
Process Development
|
Relationship Management
|
Market
Research & Analysis
|
Workflow Design
|
Marketing Communications
|
Competitive
Intelligence Research
|
System Education
|
Operations Reengineering
|
Strategic
Planning
|
Leadership Development
|
Resource Management
|
- Managed
overall customer implementation for one of company’s three largest
customers
- Directed
application and cross-functional teams made up of 40+ project implementers
- Strategized
with customer clinical and administrative executive teams to coordinate
implementation activities including software reengineering, hardware
procurement and placement, system interfacing, and end user acceptance
- Led
software version upgrade for both live and installing customer sites which
included 8 hospitals and more than 100 physician practices
- Led unique,
large-scale initiative to standardize processes and policy for 36
hospitals and over 1000 organization owned physician practices
- Facilitated
executive meetings to drive decision making around future performance
goals and clinical compliance
- Managed the
delegation of responsibilities to application team members in an effort to
develop each member into a future project leader
- Selected as
highest potential new hire and assigned to high profile customer account
- Pioneered
new customer implementation strategy which was built around 100% Epic-led
teams and infrastructure
- Developed
customer-specific configuration through decision making meetings with
operational leadership
- Facilitated
training of users including administrative, clinical and physician staff
- Competitive
Intelligence Lead: Worked with divisional directors to research
competitors, develop competitive profiles, and provide key metrics and
data to sales team
- Pod
Coordinator: Facilitated a cross-functional team of subject matter experts
responsible for developing company-wide recommendations for customer
implementations
- Application
Team Mentor: Responsible for the development and growth of divisional new
hires
- Human
Resources Liaison: Appointed by direct supervisor to participate in
selection and recruitment of potential candidates for employment
- Focus Group
Coordinator: Managed divisional Research & Development Focus Group for
2010 Users Group Meeting
- User Acceptance
Lead: Directed customer initiatives
to improve end user acceptance through system Dress Rehearsals and
Usability Testing
- Testing
Coordinator: Facilitated application, interface, and integrated testing
for installing customers
- Collaborated
on creation of client branding and conceptual strategies
- Planned and
implemented advertising, promotional, and direct mail campaigns
- Created and
implemented campus-wide integrated marketing campaign
- Planned and
executed advertising and promotions for 2008 candidate debate, election,
Student Government Inauguration, and reception
- Acted as a
liaison between representatives, senators, and lobbyists
- Performed
confidential duties for state officials and was invited to work with
Judiciary, Education, and Ways & Means Committees
- Responsible
for promotional projects serving a customer base of 2000 businesses in the
US with an emphasis on business to business marketing
- Analyzed
marketing data, produced reports for senior management, and aided in sales
lead development
- Majors:
Marketing & Management, Overall GPA: 3.85
- Minor:
Advertising
- Activities
& Honors: Magna Cumme Laude, Alpha Lambda Delta Honors Society,
President's List (1 semester), Dean's List (6 semesters), Vice President
of Communications for American Marketing Association (AMA), AMA Case Study
team, Carolina Productions Special Events Committee, USC Homecoming
Committee
- Studied International
business and elected team leader for collaborative course projects
- Gained
multicultural exposure through membership in Newcastle Students’
Association
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