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Heema Nolan, CQA, CMQOE (formerly CQM), MBA

35 Ocean Parklay, Brooklyn, MN 73541

Home: (510) 925-1120 - Cell: (510) 720-3201

E-Mail: hnolan@gmail.com

Profile:

• Proactive and results oriented Senior Associate with extensive experience performing hands on inspection and overseeing Quality/Inspection activities including Receiving, Source Inspection, Pre-certification/Certification/Surveillance Audits and overseeing Internal Audit program. 
• Education and working knowledge of APQP process (PPAP, FMEA, Control Plans, and Process Flow).
• Administered Gage calibration program including GR&R studies.
• Skilled problem solver and change agent, able to improve the effectiveness of the Quality and Environmental Systems.
• Thorough knowledge of numerous software packages.
• Outstanding managerial skills.
• Proven Communicator and Trainer.
• Chaired ISO 14000 Implementation Committee - Advised Safety Committees on QS9000 and ISO 14000 matters.
• Administered ISO9000/QS9000 and ISO14000 systems for multi-plant (3 plant) organizations.
• Education and Working Knowledge of SPC as well as Lean Manufacturing (poke yoke, kaizan etc) and TQM.
• Have grown team from two (2) employees to fourteen (14) employees during the TAMS contract
• Board of Directors – Energy & Environmental Division of ASQ
• Chairperson for the “Voice of the Customer” Committee for EED
• US Navy – Honorable Discharge

Summary of Skills:

·         Familiar with Microsoft Office – all versions, Microsoft Windows – all versions, Basic, Visio, MS Works, Quicken, Powerway Quality Planner, Powerway SPC9000, Gagetrak, Universal Translator, MS Project.

·         Proficient use of precision inspection tools, Optical Comparator, Digital Height Gauges, etc.

·         Ability to set up and calibrate gauges and interpret Geometric Dimensioning and Tolerencing (GD&T).

Professional Development:

·         4000-Hour Machinist Technician Course - Sikorsky Aircraft, Stratford CT.

·         Senior Member American Society For Quality (ASQ) #01137678

·         ASQ Certified Quality Auditor (CQA) (#22553)

·         ASQ Certified Manager of Quality/Organizational Excellence (CMQOE) (formerly Certified Quality Manager) (#10443)

·         Project Management – Concurrent Technologies Corporation

·         Lead Auditor ISO/QS9000 - Stat-A-Matrix Institute

·         ISO 14000 Lead Assessor – QMI Mississauga, Ont. CDA

·         APQP, PPAP, FMEA course - Stat-A-Matrix Institute

·         Measurement Systems Analysis – Stat-A-Matrix Institute

·         Understanding and Implementing ISO/TS 16949 – Plexus Corp. (AIAG)

·         8D Problem Solving – General Systems Consulting Group

·         ISO/DIS 9001:2000 – Stat-A-Matrix Institute

·         Process Auditing for ISO 9001:2000 – Stat-A-Matrix Institute

·         Conversion Coating Technology Course – Henkel Surface Technologies

·         How to Supervise People – Pryor Resource

·         Second Party Calibration Lab Program Briefing – AIAG

·         Interpreting and Implementing ISO 14001 – Stat-A-Matrix Institute

·         Integrating ISO 14001 into a QS9000 QMS – Stat-A-Matrix Institute

Education:

·         Masters’ Degree – MBA - American InterContinental University.

·         Bachelors’ Degree - Franklin University – Bachelor of Science - Business Administration.

·         Associate of Applied Business Degree - Lakeland Community College, Kirtland, Ohio.

Work Experience:

IBM - Managing Consultant (April 2010 – Present) (Technology & Management Services, Inc – Senior Associate – (2004 – 2010) (Concurrent Technologies - 2002 – 2004) Morgantown, WV.) – 2002 - Present

·         Led the ISO 14001 and OHSAS 18001 certification effort at government research facility

·         Led ES&H transition from P3EA contract to TAMS contract

·         ES&H Manager

·         Quality Manager

·         Task Manager

·         Training Supervisor

·         OSHA/CAIRS Coordinator

·         Program Director - Emergency Response Organization

·         Creating and leading training on quality and environmental issues

·         Evaluating documentation at government facility for compliance to ISO 9001, ISO 14001, and OHSAS 18001

·         Conducing internal and second party compliance audits

·         Recommend improvements to environmental and quality systems

·         Write procedures for NDT applications e.g. FPI, MPI, Ultrasonic, Eddy Current. Etc.

Northern Stamping Corp. - Cuyahoga Heights, OH [Cleveland] – QS Engineer (1999 to 2002) – Tier I supplier to GM and Toyota manufacturing through Sheet metal stamping, welding, assembly, and electro disposition coating of underbody parts for the truck and SUV market.

§  Management Representative for QS9000 and ISO 14000 in Multi-Plant environment.

§  Revamped Quality distribution system and carried bulk of responsibility for ISO14000 Implementation.

§  Interpreted and implemented Quality & Environmental Systems Program with responsibility and authority to recommend to Managers those operations be investigated when requirements of the Quality & Environmental Systems needed to be enforced and/or enhanced.

§  Audited APQP/PPAP/FMEA process and insured accurate creation of Control Charts for paint thickness.

§  Ensured Quality/Environmental Systems are established, implemented and maintained at all levels.

§  Examined, reviewed & reported status and adequacy through the Management Review process.

§  Responsible for internal auditing and training to validate the effectiveness of the Quality/Environmental System.

§  Act as liaison with third party registrar to coordinate certification activities.

§  Perceived need to rework scrap & achieved 85% reduction thereby saving company time and money.

§  Encouraged changes in procedures that resulted in 80% reduction in PPM rating thereby enhancing prospects for new contract awards.

Birmingham Steel Corp. – Cuyahoga Heights, OH [Cleveland]- Quality Facilitator (1997 to 1999) – Tier II supplier of bar, rod, and wire products to the automotive industries.

·         Maintained mill based QS9000 quality system documentation for three (3) mills including control, review/revision coordination, employee awareness presentations and quality record retention.

·         Assisted and facilitated continuous improvement team activities including data collection/analysis,

Coaching leaders, training participants in problem solving, scheduling meetings, and reporting results.

·         Coordinated mill response to customer requests for Corrective/Preventive Action.

·         Administered gage control program of operating divisions including GR&R studies.

·         Conducted QS9000 based internal audits to ensure compliance with standard.

·         Coordinated, monitored and prepared flow of information to/from customers regarding claims and requests for Corrective/Preventative action and associated internal reporting requirements.

·         Represented Division during second and third party audits and complete customer surveys.

·         Maintained CAR system to assure timely and appropriate response.

·         Responsible for creation of PPAP submissions to customer.

TSW Industries – Strongsville, OH - Quality Inspector (1994 to 1997) – Job shop doing prototype parts for NASA as well as small lots for aerospace, commercial including GE Transportation.

·         Accepted responsibility for answering any customer rejections including Cause/Corrective Action including MRB.

·         Created First Article inspection requirements including characteristic control plans.

·         Acted as Liaison between customer and manufacturing.

·         Insured proper certification for secondary operations (e.g. anodize, chrome plate, passivate, and dry film lube).

·         Performed hands-on Receiving, In-process and Final Inspection.

·         Acted as Q.A. Manager in his absence.

International Gear Corp.  – Cleveland, OH - Lead Inspector/Supervisor (1989-1993) – Tier I supplier to Sikorsky Aircraft and McDonald-Douglas manufacturing transmissions for the Sikorsky CH-53E and the McDonald-Douglas Apache.

·         Lead inspector/Supervisor in all areas of manufacture including receiving, in-process, heat treat, final and source inspection facilitating improvements to inspection process in all areas including creation of SPC data to satisfy customer and contractual requirements.

·         Appointed to continuous improvement team for reduction of handing damage that resulted in cost savings in excess of $1M.

·         Certified Flight Safety Inspector.

·         Responsible for inventory control.

Sikorsky Aircraft - Inspector – Stratford, CT - (1981 - 1989) – Free worlds’ largest manufacturer of helicopters including the Blackhawk, Seahawk, CH-53E Super Stallion, and the S-76.

·         Certified Flight Safety Inspector.

·         Responsible for 100% inspection/acceptance of 35 Spares Kits (3000 parts per kit avg.) in coordination with Navy Procurement Office for Saudi Arabian aircraft.

·         Chosen from 12,000 to 14,000 employees to participate in 4000 hr Machinist Technician Course

                Certified by State of Connecticut and sponsored by Sikorsky Aircraft.

References:                          Personal and professional references available upon request

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