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Project Experience
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Hansen Picks
Objective
With more than
ten years of application lifecycle experience and more than eight years of processes
re-engineering and improvement, I am seeking project roles focused on client business
processes,and strategy to increase productivity and the intrinsic value of
processes through the use of business process oriented applications.
Education
The
University of Texas
at Austin , McCombs School
Master of Business Administration
The University
of Texas at Arlington
Bachelor of Business Administration-
Finance
Employment
Commodo
Consulting 7/11
– current
Independent
Consultant/Owner
·
Lead
Business Architect –Pega Systems BPM – Government Project 7/11 – 12/11
·
Strategic
Growth Advisement for a Pega Systems Practice - Private Consulting Firm -
10/11-11/11
Pega
Systems - 7/10
– 7/11
Lead Business Architect –
Global Services – please see detailed project experience below
·
Worked
on business development and sales opportunities by alignment of customer
corporate goals, drivers and objectives to company product and project road
maps.
·
Managed
client and partner relationships ensuring client satisfaction while identifying
additional licensing opportunities for Pega.
·
Provided
overall guidance and business architecture approach for engagements by ensuring
technical and business approach alignment through process analysis and
consolidation.
Oracle
Corporation – 9/07
–07/10
Principal Consultant –
Oracle Consulting Services (OCS) – please see detailed project experience below
·
Managed
and executed a project of over 30 resources for a custom .NET, Java and On
Demand (SAAS) application integrated with a CRM On-premise enterprise
application while managing the client and Oracle product relationships for
future product enhancements for the client.
·
DeliveredCRM
engagement services in the automotive, retail, consumer goods, high tech, and
financial services industries.
·
Reviewed
and improved client sales, marketing and operational processes during strategic
projects by reducing complexity. Achieved reduced operating costs and increased
efficiency and user adoption.
·
Created
and delivered multiple engagement proposals in response to Request for
Proposals, verbal customer requests and project recommendations ranging in
revenues from hundreds of thousands to millions of dollars.
·
Managed
and executed an implementation quality assessment and presented the findings
with the proposed solutions to the executive management team resulting in
additional license sales.
·
Prepared
and presented consulting service offering presentations to the Oracle
Consulting Sales Managers and acted as a subject matter expert on client
interactions.
BeautiControl,
Inc. (Tupperware Subsidiary) 3/06-7/07
Manager
- Sales Administration
·
Managed
project of automating contractual agreements between upper level sales members
and company, reducing labor expense by more than 40 hours a week
·
Wrote
project scope, executed, tested and managed automation of manual tracking and
sales representative promotion and demotion process by analyzing payments
received and products sold.
·
Conducted
benchmark analysis of competition including sign-up fees, commissions,
incentive programs, and consultant retention rates
·
Created,
enhanced and implemented automated marketing incentive and payment programs,
designed toexpand sales force participation
Exceleron
Software(SaaS) 12/03-1/06
Contractor/Business
Analyst
·
Gathered
feedback from customers in order to define current and future business/systems
requirements and help facilitate product enhancements on a SaaS CRM/Billing
platform including payment processing and customer support processes
·
Assisted
officers by identifying profitable market opportunitiesby understanding and
quantifying the embedded options, risks through financial modeling and cash
flow analysis
·
Challenged
and validated modeling approaches via back-testing and conducting research
studies of price dynamics. Maintain dialog with stakeholders on the research
outcomes, developed recommendations based on analysis. Implemented models and
tools that track and measure marketing results
·
Developed
a focused regional marketing plan for the NA marketplace, including lead
generation, information sessions, logistics, communications, budget management,
execution, and success measurement
VarTec
Telecom/Excel Communications 4/01-12/03
Incentive
Compensation and Financial Analyst / Project Coordinator
·
Identified,
tracked, resolved, tested and documented business rules, requirements and
project issues for the finance department on an Oracle 9i, and Sybase 11.5
based CRM/Commission system.
·
Developed
the plan and wrote requirements for a custom Oracle CRM (9i) application
consolidating four commission processes involving over six different CRM and
billing systems and multiple contracts with hundreds of different pricing and
product combinations creating one seamless process from the provisioning and
billing of an account to commissions paid, including reporting, validation and
analysis.
·
Established
internal controls and automated executive financial reportingvia Marcos, SQL
and interfaces with an Oracle based system reducing the necessary resources by
over 40 hours a month
·
Worked
with Marketing, and Planning to develop business cases and reports for pricing,
promotion, and profitability analyses for incentive marketing activities
·
Created
processes and trained 6 individualsfor payments and receivables of a new
business line of revenues and payments of over 2 million dollars annually
Additional Experience and Skills
Pega
Systems PRPC –Customer
Process Management, Case Management, Business Process Management, Certified
System Architect, Certified Business Architect, Black Belt in Pega Methodology
Oracle
Siebel CRM –Automotive
Vertical, Sales Force Automation, Siebel Service, Order Management, Price/Cost
List Management, Financial Vertical, High Tech Vertical, Siebel CRM On Demand,
Siebel CRM On Demand PIP
McCombs
ENHANCE Project -CIC Partners–
Consultant 4/06 – 8/06 , Dallas, TX-Trend research analysis of
expansionary growth of mid to large retail and restaurant concepts; Delivered benchmark investment recommendations
for the food/beverage and retail industries to the senior management of CIC
Partners ;Evaluated and delivered recommendations on current investment
possibilities for CIC partners
University
of Texas at Austin Moot Corp CompetitionFall 2006 – Spring 2007 -Created online services
concept, market research, and wrote the business plan, presented to venture
capitalists in January 2007. Resulting
in praise of presentation and concept, however the recommendation of seeking
angel investors.
Hospitality
and Service Experience – The Four Seasons Hotels and Resorts: Guest Services
and Food and Beverage– 2 yrs (also provided requirements for a POS system);
Outback Steakhouse: bar manager, trainer, cook, and server - 12 yrs
Franklin
Covey – Seven Habits of
Highly Effective People, Meeting Advantages
Computer
and Software Skills–Including
but not limited to SQL, BPM Processes Pega,On Demand (Cloud) services, Oracle,
SAP, and HP Applications, PC and Mac OS - Details and additional software
experience available on request.
Project Experience
Pega PRPC BPM
State Government
Estimate, Bid and Letting Process Automation
|
§ Lead
Business Architect: Led DCO sessions for Inception and
Elaboration Phases. Gathered and captured requirements through building draft
flows and UI within the application for the states’ construction estimate,
bidding and letting process. Created traceability by leveraging the Use Case
to Requirement rule linking and matrices within PRPC. Enabled a team of three customer Business
Architects on the Software Development Agile and Pega Methodology using the
PRPC and SharePoint.
|
Pega PRPC CPM
Leading
EmergencyHealth Response Concierge Services
|
§ Lead
Business Architect: Led DCO sessions for Inception and
Elaboration Phases for a multi-national emergency response system. Project
included a Japanese pilot, and Canadian and US applications. Managed a team
of three consultant Business Architects and three client business Architects
throughout the engagement. Managed the team through elaboration with design
for all business processes for all applications.
|
Pega PRPC CPM
Leading Cruise
Line Operator
|
§ Engagement
Leader: Managed and collaborated with a Pega
Partner on a complaints and compliment system for the cruise line. Processes included integration with
billing, customer master and ship board applications. Customer processes involved evaluating and
awarding claims and refunds to customers, along with complaint tracking and
resolution.
|
Pega PRPC CPM
Leading New York
Electric Company
|
§ Lead
Business Architect: Represented Pega Services during the
operational walk through. Determined staffing model and implementation
strategy for the order and engineering process for new commercial and
residential services. Services included simple residential turn on to complex
construction projects. Project
including integration to billing/payment processing, logistics applications,
and mobile applications.
|
Siebel Account Contact and Service Request
Management
Leading online
retailer and auction site
|
§ Lead
Business Analyst: Designed screen flow and mock us for
Account and Contact Management. Designed process flow and relationships
between the Account and Contact and Service Requests including refund
requests, billing and payment processing. Led customer satisfaction
integration approach through a third party vendor. Determined triggers and
process of overall customer experience in addition to overall technical
integration approach.
|
Siebel On Demand, Siebel
SFA, PIP Integration, Custom .NET/Java Application
Desktop and
Internet Security Software
|
§ Project
Manager: Managed a
project of a Siebel On Demand implementation, a custom Java Forecast
application, a custom .NET Lead application, and .NET iFrames integrated with
a Siebel On-Premise Application integrated via a PIP. Managed project tasks and integrated
product enhancement plans. Created project plan and scoping document for
subsequent phases.
|
Siebel SFA/Consumer
Goods
High Tech -
Electronic Goods Company
|
§
Lead Business Analyst:Led process definition, requirement
gathering, design, test writing and testing for the B2C division. Managed requirement and design
consolidation between two divisions of the company using the same instance of
the system. Successfully suggested consolidation of designs between the
divisions to reduce complexity resulting in reduced development costs.
Managed document traceability and tracking for both divisions. Advised client testing lead on best
practice reporting and testing procedures.
Processes included all opportunity management associated with consumer
packaged goods such as pricing promotions, special pricing models and returns
and refunds.
|
Siebel PRM, SFA, Price/Cost
List Management
High Tech - Hardware
|
§ Business
Analyst –Upgrade 8.0
assessment of current integrator; reviewed current documentation, made
recommendations, conducted additional discovery sessions determining and
designing their price lists and costs lists for Siebel 8.0. Determined
scheduling of updates and helped designed approach to minimize current
pipeline impact.
|
Siebel Service – Financial Services
|
§
Business Analyst – Healthcheck Assessment; conducted the
kick off meeting, interviewed users and management to determine pain-points,
reviewed the findings with technical resources and presented the findings
with a proposed multi-phased enhancement solution to the executive management
team including quick application modifications and other long term
enhancements for financial processing and customer support.
|
Siebel Automotive SFA
Major Automotive Organization
|
§ Business
Analyst – Sandbox
Environment; conducted meetings with executive level employees to determine
requirements for a sandbox environment for dealer sales representatives up
through executive management. Worked with technical resources to determine
the Siebel solution for the client’s sales process from lead generation
through quoting/configuration and delivery of the product.
|
Siebel Automotive CRM -
SIP
Major Automotive Finance Organization
|
§ Lead
Business Analyst:
Strategic Implementation Plan (SIP); conducted meetings with the business to
create business review kits (process flows and associated business
requirements), and interview notes for all payment processing, billing
integration and collections processes. With this information he assisted in
the development of a multi-phased (departments and processes) implementation
plan for the client.
.
|
Siebel Automotive CRM
Major Automotive Finance Organization
|
§ Business
Analyst and Project Coordinator: Design & Discovery; managed the project plan, executive communications,
and timeline in addition to gathering business, functional, and technical
requirements..Departments included the, collections, sales and the
Transaction and Special Processing Group
|
In-House Custom CRM
Retail/ Direct
Sales-Marketing
|
§ Design,
Implementation: Wrote the project scope, designed and
managed multiple projects enhancing a sales representative e-services system
including a project automating a marketing program which tracked contractual
sales agreements resulting in improved data integrity and reduced labor
expenses of over 40 hours a week.
|
Compliance Management
Retail/ Direct Sales-Marketing
|
§ Contract
Compliance: Managed an
on-line trademarks compliance and breach of contracts with process for
independent sales representatives.
|
Business Processes and
Communication
High Tech - Software
|
§ Internal
and External Corporate Communications: Used an Open Source Application to create and
develop a documentation process for the company’s communication, projects,
processes and product lines, improving customer service and employee
efficiency.
|
Custom Oracle CRM –
Ushacom Billing
Telecommunications/ Direct Sales-Marketing
|
§ Oracle
Integration: Identified
and documented business rules and project issues for the Finance/Commission
departments, coordinated and executed UAT testing on projects and tracked
issues to their conclusion.
|
Oracle CRM Application
Telecommunications/ Direct Sales-Marketing
|
§ Incentive
Compensation:Gathered
and wrote requirements for a custom Oracle CRM (9i) application consolidating
four commission processes involving over six different CRM and billing
systems and multiple contracts with hundreds of different product and pricing
combinations. Integrated product and
pricing lists with commission process, determining impact of price changes on
commissions. Successfully developed a plan to create one seamless process
from the provisioning and billing of an account to commissions paid,
including reporting, validation and analysis.
|
References
Available on Request
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