How To Make A Resume For Network Engineer in Word Format Free Download -->

How To Make A Resume For Network Engineer in Word Format Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download

 

 

Audrey Harmer

 ITIL


429 Benedict Ct., #2014                                                   
Easton, SA 32140                                                                     audrey.harmer40@rediffmail.com

 

SUMMARY

A Dynamic and customer focused Network Engineer with the ability to efficiently communicate between business and IT personal, keen understanding of business processes, recommending potential cost savings improvements, and a niche for getting the job done Driven by challenge, but characterized by practical solutions to meet the business needs.

TECHNICAL
Network/protocols:  
ATM, RIP, EIGRP
STP, RSTP, SNMP, HSRP
Frame Relay, BGP
Ethernet, VLANs, GigabitEthernet
ISDN, OSPF
Wireless, IPSEC, SSL, VPN
TCP/IP, VoIP, DNS, NTP
VTP, 802.1q, ISL, RADIUS
DHCP, SMTP, HTTPS
802.1x, HSRP, QOS

Software/program languages:
Cisco IOS, up 12.+ Cisco Unified CallManager
Cisco Unified  Messaging
Java, Visual Basic
MS Office suite Outlook
Windows 9x/NT/2K+XP
SolarWinds, Spectrum,Websense
My SQL  Opsware
Observer, Net QOS
Symantec, Kiwi Cat Tools, Orion

Hardware:  
Cisco Routers: (2800s and 2900s) Cisco Switches:(1900s, 2900s,    3500,3700s, 4500 & 6500s)
Cisco WLCs: 4400 series
  ATA, VG200s,
Cisco MCS servers
VPN Concentrator3000
Pix 515 , ASA 5505, 5510
GigaStore, PacketSentry
HP Procurve 2500s, 3Com 4200s
Juniper EX 2200s

 

 

EDUCATION AND CERTIFICATIONS

  • Bachelors of Science in Information Systems – University of Texas at Arlington
  • Cisco Academy
    • CCNA
    • CCNP
  • CIPT
  • ITIL (Information Technology Infrastructure Library)  Foundation Certified
  • Studied technology Abroad on the shores of West Africa (Ghana)

PROFESSIONAL HISTORY
Network Engineer – Blockbuster LLC                                                                                    8/2007-Present
§  Supported Cisco and Avaya call center environments
§  Supported  multiple B2B VPNs using traditional IPSEC and GRE tunnels
§  Supported  a 2500 plus VSAT  store communication
o    Troubleshoot backend communication in stores, distribution centers, and regional offices
§  Responded to end user  connectivity or inquiry issues via ServiceNow ticketing system
§  Created reports for management and other various business groups to aid in budgeting or internet proxy  analysis
o    Assisted management with budgeting and accruals analysis for contractual negotiations and SLAs
§  Designed a few  of  the frontend and back office connectivity for  various initiatives
o    Rock The Block
o    NCR Kiosk (movie streaming)
o    Network Admission Control  
§  Worked with partners to evaluate and implement  various networ solutions



Network Operations Center Engineer – Netsurant/InterNetwork Experts                            4/2006 - 8/2007
As an individual contributor, I was responsible for supporting multiple customers who services were implemented by a Cisco Gold Partner (Internetwork Experts).
§  Supported various customers in the following:
    • MACs for  customer’s employees
    • IOS upgrades
    • Firewall configurations
    • Routing changes
    • Troubleshoot T1s, DS3s, analog lines, Multi-link circuits, and VoIP issues
      • This would include reaching out to the local telephone or data provider to resolve potential issues.
§ Worked with management to prepared test and turn-up documents for new customers
    • Site-to-Site VPN creation
    • Configuration management/Asset Management
    • Management IP addressing
    • Routing changes
Responded to various customers issues via our ITIL ServiceDesk ticketing system
  • Worked with Engineering and Support teams to develop processes that minimize customer down time and efficient turn over of daily issues

 Tier 2 Help Desk - Cebridge Communications/ Sudden link Communications           02/2006 – 4/2007
 An intern position that began with supporting the various cable services of Cebridges’ customers.  This later moved into a Tier 2 help desk position once the infrastructure was in placed.
  • Supported various customers in the following:
    • Troubleshot DSL and Cable Issues
      • Included reviewing modem signals to determine if this is a one user or a multiple user issue
      • Provisioned modem(s) for new services
      • Preformed administrative tasks on customers’ email accounts
      • Installment of Antivirus/Spyware software   
      • Aid in resolving wireless connectivity issues
    • Responded to customer’s request via email support group or through an customer initiated chat group
    • Aided  the networking team in monitoring the headend Cisco routers and switches for potential network outages
  • Resolved  billing disputes, DVR inquires, and regular account maintenance





References
Available upon Request



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