Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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Alphrey
Evans
79
Elmeer Ave
Reston,
EA. 70441
Land
Line: 425-360-2511
Mobile
#: 425-326-7055
COMPUTER SKILLS:
Hardware:
Dell
Latitude D610/D620/D630/E6400 Series Laptop, Dell GX520 Series Desktop
(Standard
and Slim Line cases. Blackberry 8330, Curve, Curve2, Storm, Storm2
Technical support
experience. Ricoh MPC 5000 Technical support. Some
experience
with droid, and iPhones.HP Laserjet Printer tech support
experience.
(Install, configuration, and troubleshooting) Dell blade, rack, and tower
server
experience. Compaq Presario, Toshiba Satellite, HP laptop, Gateway
desktop,
HP mid and full tower experience. DMM, O-Scope experience.
Operating
Systems:
Windows
95/98/ME ; Windows 2000 Professional /XP Professional / Vista / 7 / Linux
Windows
Server 2000 / 2003 / 2008
SECURITY CLEARANCE:
-
Secret security clearance held from 2004 –
2007 (would need to have it reactivated)
EDUCATION:
-
Empire College, Santa Rosa, CA 09/2007 –
01/2010
Associates Degree in Information Technology
Concentration
in Microsoft
3.77 GPA
CERTIFICATIONS:
-
CompTIA A+ Certified – 6/2008
-
CompTIA Net+ Certified – 3/2009
-
Microsoft Certified Professional (MCP)
Windows XP Professional – 4/2009
-
Microsoft Certified Professional (MCP)
Windows Server 2003 – 5/2009
EXPERIENCE:
06/09
- Present Annies
Inc.
EDI/Helpdesk Technician
-
Troubleshoot
Desktops, laptops, Printers, & Copiers. Dell, Ricoh & HP
-
Data Migration from old to new laptops.
-
Added end users via Active directory or
Microsoft exchange server
-
Maintained and monitored support for WIFI,
LAN
-
Monitored company Antivirus application and
preformed routine, and preventative maintenance for antivirus updates, and
virus removal.
-
Monitored company interactions with customers
to ensure successful receipt, and transmission of data to and from other
customers
-
Provided technical support for on-site, and
remote company users
-
Provided new employees with orientation
training for company laptop, and associated hardware/software.
-
Setup new employees, and disabled exiting
employees. Maintained electronic record of incoming and outgoing employees.
-
Replaced, changed and maintained inventory of
company toner assets for company printers.
-
Add/removed/modified user and group
permissions as needed by company users after receiving approval from department
supervisors.
-
Imaged users laptop and provided access to
company domain.
-
Provided company technical support for smart
phones (Blackberry, Droid)
-
Managed/Assigned/completed Tickets sent to IT
department using Numara Track IT.
-
Provided assistance to supervisor and manager
as needed.
-
Perform upgrades, and updates to company
hardware, drivers and software as needed.
-
Responsible for implementing a spam filtering
solution that led to a 95%+ reduction in company junk and spam messages.
Enabling the company personnel to spend less time filtering through messages
and more time addressing issues that are part of the employee job description
-
Aided in the successful migration of data
from company personnel’s old laptop to new laptop.
-
Aided in process of upgrading company
operating system from Windows XP Professional to Windows 7 Enterprise (64-Bit)
-
Aided in successful deployment of new company
antivirus software
-
Managed project of successfully migrating
company from Office 2007 to Office 2010 to include timeline for completion,
deployment, and schedule of training for employees on new application.
08/07
– 06/09 Two Eagle Investigations
Office Manager, Technical Support
-
Provided Technical Support for company
desktops, printers, and Internet connectivity
-
Maintained company workload database
-
Setup new users for company database, and
created profiles for company users on desktop systems
-
Provide Training for new hires on company
software and office standard operating procedures
-
Troubleshoot
Desktops, Printers, Scanners, Copy &
Fax machines
-
Converted completed work orders from hard copy
to Electronic backup media
-
Provided updates to clients of services
requested
-
Searched and contracted people to perform
requested service of process on individuals.
-
Finalized documentation once serve was
completed, and filled out paperwork and prepared it for contractor signature.
-
Ensured that finalized documents were
properly signed, and dated, notarized and the original was sent to the client
requesting the service.
-
Completed out the invoicing and sent the
invoicing to the client for services rendered.
02/03
– 04/07 United States Marine Corps
Avionics
/ CASS Technician
-
Diagnosed, Tested, and repaired complex
Avionics equipment (Down to component level of equipment) sent to Department.
-
Performed annual calibration of standards and
equipment associated with Diagnostic Testing equipment.
-
Performed routine maintenance of testing
equipment.
-
Replaced testing equipment needed for
diagnostic testing
-
Maintained current roster of Authorized
personnel who were permitted access to Department.
-
Ensured individuals on roster had proper
clearance to be in work center
-
Ensured proper handling, storage, update, and
destruction of classified publications and media issued to work department.
-
Changed codes and combinations for safes, and
access pads needed to gain entrance to work department.
-
Ensured that department personnel had updated
security training.
-
Performed annual calibration on Test
equipment standards needed in addition to perform testing on equipment.
-
Read Schematic diagrams and used DMM in order
to troubleshoot problematic sub-assemblies of work bench as well as equipment
to isolate, order, replace, and re-test to ensure that equipment was
serviceable.
-
Performed routine maintenance on department
printers and laptops.
-
Contributed to organization record for
quality maintenance.
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