Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Senior
Operations Executive
Download Resume Format
Brucar Drew
Senior
Operations Executive
Multi-disciplined leader with a
strong record of consistently delivering double-digit improvements in operating
efficiencies and cost reductions. Saved $2.3 million (31%) in operating expense
with zero impact to customers by outsourcing IT operations. Change agent who
has successfully transformed organizations, creating a culture that strives for
excellence. Motivational leader who builds strong teams through clear
communication and managing to performance metrics. Valuable depth of experience
in Sales, Member Benefits, HR and IT. Strategic planner focused on continuous
process improvements to achieve organizational, operating, financial, and
growth objectives. Achieves exceptional business results through expertise in:
Core Qualifications
· Leadership
/ Team Building
|
· Strategic
Planning & Implementation
|
· Change
Management
|
· Business
Development
|
· Vendor
Management/Negotiation
|
· Operations
Management
|
· P&L
Accountability
|
· Offshore
Resource Management
|
·
Business Process Reengineering
|
Executive Performance
Johnson
Controls, Nashville, TN 2010
- 2012
Johnson
Controls is a global diversified company in the building and automotive industries. Johnson Controls’ Building Efficiency Unit delivers
products, services and solutions that increase energy efficiency and lower
operating costs in buildings for more than one million customers.
Higher
Education Solutions Account Executive (2010 – Present)
Responsible
for business development for Building Efficiency higher education vertical in
the states of Tennessee and Arkansas. Focuses
on demonstrating value at the executive level by providing solutions to
business and financial challenges.
National
Federation of Independent Business (NFIB), Nashville, TN 2001–2009
Leading
non-profit, small business association promoting and protecting the right of
members nationwide to own, operate, and grow their businesses. NFIB supports
its members by impacting public policy, endorsing business-friendly candidates
and developing corporate partnerships to provide products and services at
discounted costs.
Senior
Vice President, Operations (2004–2009)
Led
Regional Operations comprised of Public Policy, Political, Communications,
Sales, Membership Activism, and Fundraising. In addition, led HR, IT, and
Membership Benefits functions. Held P&L
accountability for $85 million in revenue and $65 million operating budget. Developed
and managed operating plans and budgets. Direct reports included eight Vice
Presidents and 650+ indirect reports.
·
$2.3 million reduction (31%) in operating
expense achieved with zero impact to internal customers.
·
Reduced IT expense $1 million (13%) by
leading implementation of new system that created single repository for
customer information and greater understanding of customer expectations.
·
Grew membership in selected states through design
and implementation of new matrix structure that leveraged corporate resources
and positioned services closer to members.
·
Led cross-functional team in development of
specifications, vendor selection, and launch of CRM system.
Vice
President, Sales (2001–2004)
Provided vision and leadership
for national field and telephone sales teams and customer service center.
Managed P&L and developed sales forecasting. Led eight direct reports / 450+
indirect reports.
·
28% reduction in sales force turnover and 10%
individual productivity increase realized by developing and implementing new
go-to-market strategies and training protocols.
·
Increased sales 10% by spearheading cultural
change from entitlement to accountability through introduction of sales
performance standards and developing shared definition of success.
·
Expanded membership for the first time in 12
years by leading transformational change, which included modifying incentive
programs.
·
Delivered record net revenue for three
consecutive years by reducing cost of sales 12%.
Willis
Corporation, Nashville, TN 1989–2000
World’s
third largest insurance broker with more than $3 billion in annual revenue.
Chief Operating Officer, Willis
Administrative Services (1999 – 2000)
Directed
all aspects of operations for Life and Health Third-Party Administrator
Division covering Claims, Client Administration, Accounting, and Managed Care
departments. Full P&L accountability for $25 million division. Managed staff
of 145 cross-functional employees.
·
$2 million saved annually by building
offshore claims center in India, becoming one of the first companies to
outsource claims payments offshore.
·
Enhanced claims processing productivity 25%
by implementing call center. Led implementation of new technology that focused
processors’ time on claims decisions instead of data entry.
·
20% annual increase in claims production
achieved by augmenting claims imaging capabilities.
Chief Operating Officer, MedTrac, Inc. (1997 – 2000)
Led all
operations activities for $8 million medical cost management subsidiary. Oversaw
Medical Staff, Information Systems, Product Development, Quality Improvement,
and Accounting. Monitored annual profit plan, and developed and implemented
action plans.
·
Increased operating income 40% annually by
introducing new high-margin product offering.
·
Spearheaded development of proprietary data
management system that improved accuracy, efficiency, and reporting
capabilities.
Vice-President of Sales, MedTrac, Inc. (1993-1996)
Drove new
sales of group health services and nationwide customer retention activities.
·
Boosted revenue 15% on existing book of
business by cross-selling additional products and services.
·
Sold and maintained company's largest account
with annual revenue in excess of $1 million.
Previous positions at MedTrac, Inc.:
Regional
Operations Manager
Assistant
Director of Finance
EDUCATION / PROFESSIONAL DEVELOPMENT
B.S., Economics, University of Minnesota, Minneapolis, MN
Sales Force Incentive
Planning,
Kellogg School of Management
Download Resume Format
.JPG)
0 comments:
Post a Comment