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Bruce Stout

61 Oak Spring Way Unit C

Florida, DN 10214

(735) 529-5201

bruce.stout77@hotmail.com

Work Experience:

05/11-Present                      Residence Inn by Marriott                                                              Danbury, CT

Guest Services Representative

·      Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette.

 ·     Organize, confirm, process and conduct all guest check in/out, room reservations, requests, changes and cancellations.

        Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages.

·      Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges,

        run and review daily reports/logs. Complete designated cashier and closing reports in the computer system.

02/10-12/10                            Courtyard by Marriott/Hampton Inn                                                               Danbury, CT

Front Desk/Guest Services

·      Greeted guests and checked them in/out of hotel.

·      Created and confirmed guest reservations via phone or internet.

·      Operated cash drawer including handing credit card transactions.  

·      Answered inquiries pertaining to hotel services, registration of guests, shopping, dining and activities.

08/09-02/10                            Macy’s                                                                                                              Danbury, CT

Shoe Specialist/Men’s Department

·      Provide outstanding customer service to all customers

·      Demonstrate store products to prospective customers and generate sales

·      Provide timely and efficient register transactions

·      Maintain merchandise presentation standards for department and ensure merchandise is replenished on sales floor

05/08 -04/09                           Gibson, Dunn & Crutcher LLP                                                                        New York, NY

Mailroom Clerk/Records Messenger

·      Distributed and dispatched daily mail, fax transmissions, parcel posts and express items

·      Prepared volume mailings

• Performed switchboard duties on a fill-in basis from incoming callers

·      Followed a regular schedule of picking up and delivering records/files to attorneys

·      Maintained equipment in clean and safe condition

                                                                                                                                                                                                    

09/99 - 10/02                          Montefiore Medical Center                                                                               Bronx, NY

Medical Records Clerk

·      Greeting patients/customers, providing information, communicating with other departments, conducting patient check in/out, answering phones and scheduling.

·      Filed and maintained patient charts

·      Monitored heavy volume of telephone calls

·      Served as translator and liaison for Spanish-speaking patients

Skills:  

Fluent in Spanish, MS Office, Windows XP, and knowledge of the internet.

Education:             John Jay College – Major: Criminology                                                                           New York, NY

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