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Guest Services Manager Sample Resume Format in Word Free Download

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Peater Feacher
210 Thornbury Lane • Maple Glen, DN • 40214 • (420) 729-9150 • peater.feacher40@yahoo.com

EXPERIENCE
Guest Services Manager     Waterfront Place Hotel & Morgantown Event Center                       10/2011-Present
  Maple Glen, DN
§  Leading the operations of Guest Services to ensure compliance with hotel policies, safety regulations and an optimal level of service.
§  Interviewing and hiring new staff to maintain a full and strong work force
§  Scheduling staff based on the occupancy of the hotel and events on property within labor cost budgets
§  Training employees to properly educate new hires on job duties, responsibilities and teamwork to get a variety of tasks completed in a efficient manner while maintaining high quality customer service
§  Coaching and counseling employees to meet the standards of the hotel

Valet Captain                       Waterfront Place Hotel & Morgantown Event Center                       05/2010-10/2011
  Maple Glen, DN
§  Assisted management with the operations of Guest Services to ensure compliance with hotel policies, safety regulations and an optimal level of service.
§  Assist the Front Office Manager in training and counseling over 16 employees.
§  Created a training manual for the Bellmen to properly educate new hires on high quality customer service
§  Awarded Supervisor of the Quarter for the third quarter in 2010 & the first quarter in 2011
§  Responsible for writing daily shift reports to effectively communicate with my superiors about daily operations
§  Assist the front desk with check ins/outs and posted various charges to rooms and accounts using the Maestro program
§  Responsible for handling daily and special event valet parking charges and depositing money to appropriate department.

EDUCATION
BS, Advertising                                           West Virginia University                                            08/2005-12/2009
  Maple Glen, DN
§  Relevant Coursework: Survey of Marketing, Direct Marketing, Advertising Campaigns, Advertising Media Analysis, Advertising Research, Economics, Statistics, Law Of The News Media, Media Issues & Ethics, Media Writing

ACTIVITIES
Community Service Chair         Phi Delta Theta at West Virginia University                             01/2006-12/2006
  Maple Glen, DN
§  Organized various community service events that provided over 52 hours of community service
§  Received the "Community Service Award" from headquarters; first time in eight years

New Member Educator               Phi Delta Theta at West Virginia University                             08/2007-12/2007
  Maple Glen, DN
§  Educated an 18 member pledge class on expectations and entire history of Phi Delta Theta.
§  Earned "Recruitment Award" for successfully leading largest pledge class in three years through the initiation process.    

Treasurer                                      Phi Delta Theta at West Virginia University                             01/2007-05/2008
  Maple Glen, DN
§  Maintained records, maintained membership dues for 34 members and collected over $12,000
§  Created and led a budget process that resulted in a balanced budget for a fully funded formal for the
first time in four years


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