Free Resume Builder For Customer Service Representative in Word Format Free Download -->

Free Resume Builder For Customer Service Representative in Word Format Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Smith Benkendorf       
5021 Flinkel Cir
Wiskey Road, New Ellenton 77501
Phone 881-352-1125 or 552-321-5523
Smith benkendorf.06@gmail.com


Objective:
I am seeking a position as a Customer Service Representative. I have 10 year plus of customer service experience from telecommunications to insurance and some sales. I have excellent communication skills as well as being productive and dependable.  Able to use all basic office equipment like copier, scanner, fax and printer.Very well trained in how to use a computer with internet, intranet and Windows programs like Windows Office, Word and Excel. I am a self-starting and easy to learn. Due to my gaps in employment, I had to take off work to take care of my husband being treated for cancer.  Unfortunate since that time he has passed away. I am ready to get back in the work field with a growing company so I can grow too. 
Employment History:
February 2010 to October 2010   RMS, Pueblo, Colorado
Customer Service Rep & Escalations:  Answered calls inbounds calls in support of customer billing needs for Sprint Cell Carrier. Conveyed in a reassuring manner step by step instructions to resolve account issues.Issues including billing questions and problems, equipment and technical questions and issues, account setup and changes. Later trained in Escalations to handle more difficult account issues like customer misinformation, billed incorrectly, charges and features on account that were not requested. Also took payments by various methods and set up payment arrangements. Assisted with basic troubleshooting and equipment maintenance.Order of replacement and repaired equipment. The use of multiline phone, computer, fax and printer was required for this job.
July 2009 to November 2009.  WellPoint, Colorado Springs, Colorado
Customer Service Representative:  Answered inbound calls in support of dental insurance benefits. Assisted dental offices with verification of patient dental insurance benefits and payments. Benefits were verified by mail and fax due to legal procedures, and then payment for the benefits were set up and sent out. Checks were printed and dispersed. Assisted with any concerns or problems that dental professional or patients had. Problems like incorrect billing for procedures, over or under payment, payments not received on time or correctly. Issues needed immediate hands on attention that required me to call back the dental practices well as the patient until the issue was resolved. Was trained in dental terminology and how to read and review dental policies. The use of multiline phone, computer, fax and printer was required for this job.
April 2004 to June 2009 T-mobile USA, Colorado Springs,
Colorado Customer Service Representative: promoted to Technical Care Representative Answered calls inbounds calls in support of customer billing needs. Conveyed in a reassuring manner step by step instructions to resolve account issues.Issues including billing questions and problems, equipment and technical questions and issues, account setup and changes. Also able to handle more difficult account issues like customer misinformation, billed incorrectly, charges and features on account that was not requested. Reopened old accounts and set up new accounts for customers wanting to reestablish and old account. Tracked and sent out new equipment and accessories on request of customer. Help customer keep track of account usage, changes and new features that would benefit them in the future put their money to more efficient use. Also took payments by various methods. Assisted with basic troubleshooting and equipment maintenance.Order of replacement and repaired equipment.Later promoted to technical care only.Assisted customer with problems with cell and some PDA devices. This included basic troubleshooting to more advances troubleshooting like trouble tickets and area testing. At times worked with field representatives and store clerks to assist customer with signal and location problems and needs.The use of multiline phone and computer.
Education:
Graduated Wichita Falls High School 1990
Graduated Avalon Technical Institute 1991
Currently attending Colorado Technical University


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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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