Director of Clinical Informatics Sample Resume Format in Word Free Download

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Director of Clinical Informatics

Edmond Zewde

Edmond.zewde85@gmail.com

Education & Specialized Study

Masters in Biomedical Informatics

Fairfield University

Fairfield, CT

Technical Skills

Hospital Systems:                            Chartmaxx, Midas, Epic, Cerner, and Meditech

Cloud Architecture:                        Infrastructure as a Service (Iaas), Platform as a Service (Paas), and Software as a Service (Saas).

Cloud Systems:                                 Amazon Web Services, Rackspace Cloud, and Google Cloud Storage

Financial Systems:                          Oracle Financials, Lawson, SAP, and Peoplesoft

Architecture Experience:             Experience integrating legacy systems with Mainframes, Midrange (AS400), and Client/Server systems.

Languages:                                         Android, J2ME, Brew,  Digital Asset Management

Systems:                                              OpenText Artesia, Media Beacon, Autonomy Interwoven, Avid/Blue Order, and Telescope.

Game Engines:                                  Unreal Engine, Frostbite 2 engine, and Spaceport

Video Streaming:                            Kaltura,  IPTV,  HTML5,

Databases:                                          Sql Server (all versions), Oracle 8 to 11g, Cassandra (No SQL) database

Java Components:                           J2EE, EJB, Java Servlets, JDBC, JSON

Java Web Servers:                           Glass Fish, Websphere, , JBoss Netty

Java Frameworks:                            Spring, Hibernate, Google Web Toolkit, Struts 1 & 2, Seam 

Ruby Frameworks:                          Sinatra, Ruby on Rails, Camping, and Monkey Bars.

Media Formats:                                AAC, AAC+, AMR, MIDI, MP3, MP4, MPEG4, H.263, H.264, QCELP, WAV, and QuickTime. 

PhP Frameworks:                            CakePHP, Drupal, Joomla, AppFlower, Symfony, Zend, and Silver Stripe.

SQL & NonSql Databases:             Oracle 11g, SQL Server, MongoDB, Big Table, Cassandra

Video Post Production

Services:                                              Xytec Workflow software, Dubbing, ADR, Foley, Sound Design & Editorial, Scoring, Music Production, Transfer, Archive and DVD Authoring. 

Cloud Platforms:                              Google App Engine, Amazon EC2

PM Methodologies:                        Scrum Certified, RUP, Six Sigma (DMAIC), Agile, and ASAP. 

LAMP:                                                   Linux/Apache/Oracle/PHP-Perl.

APIs:                                                      Facebook Graph API, Twitter API, 4Square API,

Web Analytics:                                 Google Analytics, Adobe Omniture

Professional Summary

·         I have over 10 years of Clinical IT skills that includes working knowledge of  hospital and health care management methods, financial management practices and general health care market trends and the trends in the local and regional markets.  My background also includes knowledge of all relevant regulatory compliance and certification standards such as JCAHO.

·         Experience with Meditech, Epic, and Cerner Electronic Health Record Systems.

·         I have implemented over 120 EHR systems for Urgent Care Facilities

·         I have full responsibility for all Meaningful Use Measures for Urgent Care facilities.

·         I have conducted Hospital Process Improvements for the revenue group by reducing Telephone Encounters for lab results, and raising physician visits instead.

·         Identifies, plans, designs and redesigns business and clinical processes to support system-wide initiatives and key operational processes such as patient flow, supply distribution, admission-discharge and patient handoffs.

·         Work with clinical faculty and professional healthcare staff to understand and articulate opportunities for application of technology and its provision of and relationship to health information.

·         Identifies and applies “best” systems and process engineering practice in an evidence-based, scientific approach to support clinical and operational process improvement and work design.

·         Clinical background that includes a Bachelor’s in Pre-Med and Computer Science

·         Project Management of Clinical Staff that includes MA’s and RN’s.

·         Proven experience in successful completion of major clinical systems implementations ($20M plus preferred).

·         direct leadership experience in managing  large healthcare software development and clinical support staff through the full life cycle of enterprise software systems

·         Demonstrated proficiency with the design of workflow processes integrated with automated systems. Budget preparation and fiscal management skills.

·         Demonstrated success delivering technology programs on time, on budget and on quality

·         Knowledge in fundamentals of hospital organization, management techniques, JCAHO, HIPAA and Title 22 requirements, required

·         Effectively planning, direct and coordinate the system-wide activities of obtaining, summarizing, storing and retrieving permanent patient medical records.

·         Development of policies and procedures for integrated clinical information systems and data.

·         Detailed knowledge of telecommunications, data center management information management, systems design and architecture, capacity planning and current state of hardware development and utilization

·         Provide expert guidance for the analysis design and implementation of Epic Inpatient, EMR, Candence, Prelude, Radiant, and Willow.

·         Review customer requirements; perform analysis, design and documentation of current state and future state workflows

·         Provide expert guidance and assistance in the design and development of system parameters and dictionaries

·         Develop test plans and coordinate testing Maintain regular communications regarding project issues, risks, and needs with client, vendor, team leadership and team members

·         Participate in new module implementation and upgrades

·         Hospital Operations Experience

Professional Experience

Advanced Care Medical, Oxford, CT

Director of Clinical Informatics                                                                                                        (Jan 2008 – Present)

·         Provide the oversight and maintain architectures for data, telecommunications, and processing to ensure effective coordination, integration, security of information, and flow of information for Urgent Care facilities.

·         I am accountable for the development, administration, and monitoring of budgets (expense, capital, assets, production, projects).

·         Manages the Urgent Care Provider Information Database which is responsible for tracking, enrolling, and attesting all providers associated with the Meaningful Use government programs.

·         My position ensures that each provider is properly registered, provides proxy access to their registration, ensures provider attestation when possible, updates the database as needed and works with providers, medical directors, clinic managers, and Department Chairs as needed to ensure compliance with Meaningful Use reporting requirements.

·         Provides overall guidance to IT projects, assists project managers, and directs vendor representatives, as necessary, to assure that projects are completed on time and within budget.

·         Oversees regulatory compliance by keeping current with any changes to the regulations governing Meaningful Use.

·         Conducts regular provider registration and attestation audits to determine whether appropriate standards, established compliance plan(s) and/or prescribed Meaningful Use policies have been met.

·         Interacts with clinical departments, area hospitals, and state and federal regulatory agencies to research and resolve issues related to the Meaningful Use compliance process.

·         Develops and/or modifies UCLA policies and procedures as needed.

·         Maintains designated database fields which includes: reviewing and monitoring all data requests submitted for Meaningful Use reports and the approval of all special requests.

·         Approves all database enhancement requests for database systems involving Meaningful Use responsibility. Initiates system enhancement requests due to changes in regulatory requirements.

·         Conducts seminars to inform and train clinical representatives on Meaningful Use enrollment requirements. Meets with faculty to explain any new governmental enrollment, attestation and reporting requirements.

·         Prepares reports on the status of all providers relative to their registration, attestation, and overall compliance with related government regulations.

·         Manages Human Resources activities for direct reports in regards to: recruiting and selection, hiring and termination, training, development, mentoring, counseling, performance evaluations and salary plan.

·         Works on special projects at the request of their supervisor, department head, or System senior management, and performs special projects as assigned.* Responsible for planning and deployment of clinical applications specifically targeting the Clinical applications.

Madison Medical LLC, Madison, CT

Director of Clinical Informatics                                                                                                    ( Apr 2003 – Dec 2007)

·         Manages a team of clinical and IT professionals to develop, support, maintain and sustain the electronic health record (EPIC Urgent Care) and associated clinical applications.

·         Work with clinical faculty and professional healthcare staff to understand and articulate opportunities for application of technology and its provision of and relationship to health information.

·         Working closely with clinical and business leaders to drive transformational change in clinical care through the use of information technology.

·         Providing leadership and oversight to the Clinical Application Services functions of the organization including: clinical application implementation, support and management, system training, and clinical report development.

·         Directing the design, development, and implementation of the Clinical Application Services areas assuring alignment with the organization's strategic vision and plans.

·         Creates and upholds compliance to all IT and Compliance policies and standards.

·         Managing customer relationships and communicates w ith senior management.

·         Responsible for the recruitment, development and retention of the Ambulatory and Inpatient Team.

·         Manages expectations and relationships between hospital, clinic, information management and vendors and monitors compliance on assigned projects.

·         Professional Communication within a broad spectrum of audiences which includes directors, physicians, contractors and executive leadership.

·         Oversees implementation of action items and works with sub teams as needed.

·         I direct, lead, and manage the development and implementation of  Epic applications for Urgent Care facilities with the University and the County (EMR, Radiant, Inpatient, Cadence, Prelude, OpTime, and ASAP) information  system transformation projects that will have a strategic impact on the core operations and processes of the Medical Center.

·         I act as a project champion reinforcing commitment to successfully implementing and adopting new clinical workflows and the supporting systems

·         Project Management of the EpicCare system that includes order entry, pharmacy, clinical documentation and clinical decisions support functions for inpatient settings, ambulatory settings and Emergency Department settings. The EHR System implementation also included specialty clinical systems (e.g. oncology, dermatology, diabetes, cardiology, Labor and Delivery.

·         Negotiate Vendor Contracts – work with vendors, senior leadership, EPIC Steering Committee, implementation team leads to finalize the scope of the applications to be implemented, finalize implementation approach. I participate on the team which negotiates budget by skill type, and the vendor contract.

·         Create Implementation Plans – develops detailed implementation plans for hospital/FHC’s staff, including finalization of project team structure, task list, task inter-dependencies, timetable and budget. Identifies, secures, and coordinates the implementation of internal and external resources and expertise, as appropriate, in order to achieve project objectives. I ensure that the program is proceeding according to timelines, meeting targets and expectations, and adhering to established operating parameters; negotiating changes in resources, as necessary, to achieve project objectives and timelines. Develops and manages project budgets, and performing periodic cost and productivity analyses. Develops the EpicCare go-live plan and executes the go-live plan.

·

·         Recruits team leaders for each team. As implementation progresses, secures additional clinical and IT resources in accordance with the plan. Designs, establishes, and maintains an organizational structure and staffing to effectively accomplish the goals and objectives of the program; recruiting, training, overseeing, and deploying technical and functional staff, as appropriate. I oversee the supervision of personnel, which includes work allocation, training, and problem resolution; evaluating performance and making recommendations for personnel actions; motivating employees to achieve peak productivity and performance. I also oversee use of external consultants.

·         Designing workflows– Overseeing teams as they design workflows. I also advise application teams representing constituent needs regarding cross-functional considerations, workflow integration and coordination, and optimization of best practices.

·         Validates applications – oversees teams and independent reviewers as they validate the operation of the resulting application.

·         Testing and Training – oversees development of integrated testing, development of training materials, and the conduct of the training.

·         Communication – responsible for communications of project progress to Steering Committee, clinical faculty and staff. My responsibility includes engaging the patient care providers with varying roles including physicians, nurse practitioners, nursing staff, ancillary department personnel and health information management professionals to contribute to the development and use of the clinical information system.

·         Communicates project status to sponsors & stakeholders including reasons why it’s succeeding or failing.

·         Assists project sponsors in establishing project goals, metrics, and baselines.

·         Facilitates collaboration & decision making between sponsors and departments.

Medical Risk Management LLC, Hartford, CT

Director Projects                                                                                                                                ( Jul 2001 – Mar 2003)

·         PM for Workers Compensation Claims Software for various clients

·         Creation of Project templates and risk management plans

·         Installation of Ms Project and Ms Share point along with training of developers

·         Working with Product Managers on new enhancements for new PRD’s

·         Installation of Documentum Content Management System

·         Creating Requirements Documents using the UML-Unified Modifying Language

·         Architecture and Design on Workers Compensation System based on new product features. 

·         Monitoring, tracking, and reporting status of standard and ad hoc operational processes, including but not limited to: data updates, data interfaces, data conversions, reporting and other pertinent system-related output

·         Identifying operational issues; working with team to provide timely high-quality resolution to operational issues; communicating status and progress in resolution of operational issues; escalating issues as appropriate; monitoring resolution of operational issues

·         Identifying, documenting, facilitating, and overseeing business process (or workflow) improvements related to managed care systems and/or related operational areas

·         Identifying and documenting specific user requirements

·         Working with managers, project managers, and/or third-party vendors as required on prioritization, scope and implementation plan for new releases, system enhancements, interfaces, reports, data conversions, and/or new defect corrections

·         Identifying deliverables associated with a new release, enhancement, interface, report, and/or defect correction; designating responsibility for deliverables; establishing and maintaining quality standards; providing oversight; mitigating risk

·         Ensuring appropriate change management procedures are established and followed

·         Working with team to identify, document, and review functional and/or technical specifications

·         Utilizing appropriate project management tools and techniques to identify, plan, and monitor budgets, deliverables, resources, detailed work plans and tasks, issues, and risks and risk mitigation strategies

·         Providing management support to information technology analysts and other systems and/or operations personnel as required

·         Managing timelines and resources to provide high-quality timely deliverables

·         Working with team on development, execution, and documentation of pertinent tests; analyzing results and sharing with management and user community; depending upon the scope of the new release, enhancement, and/or defect correction, tests may include incremental unit testing, parallel testing, end-to-end process testing

·         Ensuring that new releases, enhancements, interfaces, reports, defect corrections are moved into the production environment in a timely manner, subject to approval of stakeholders

·         Working with team on system and user documentation and/or appropriate training materials

·         Overseeing and providing support for documentation and/or training efforts related to operation of patient billing systems

·         Identifying, documenting, facilitating, and overseeing the resolution of patient billing systems and/or related operational issues

·         Escalating issues to management as appropriate; provide recommendations for resolutions; oversee issue resolution as appropriate

·         Managing technical team resources, which may include but are not limited to programmers, analysts, project managers, quality assurance resources and other designated personnel that support patient billing systems and other appropriate areas. Responsibilities include but are not limited to:

·         Providing strong leadership and fostering team-building

·         Supervising and mentoring team members

·         Ensuring organization and departmental policies and procedures are followed

·         Facilitating team meetings

·         Communicating with team members

·         Monitoring individuals performance, identifying and fostering potential areas of professional growth; providing constructive feedback; conducting performance evaluations

·         Coordinating out-of-office schedules

·         Designating backups for system coverage

·         Identifying and procuring approved hardware, software, tools, documentation, training, office supplies required for team members

·         Providing status reports to management; alerting management to potential issues on the horizon and providing alternatives to mitigate risk

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