Director of Customer Support Sample Resume Format in Word Free Download -->

Director of Customer Support Sample Resume Format in Word Free Download

in:
Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download

Gorden Beaty
         325-780-3366                 
                                                                                                                           Gorden.beaty@gmail.com
                                                                                      

OPERATIONS MANAGEMENT BUSINESS PARTNER
Building Value through Innovation, Client Relations, and Strategic Operations
                 
Accomplished Operations Management Leader with extensive experience as Director of Customer Support, Field Operations, and Call Center Manager.  Adept in leading Call Center, Field, and Installation talent to support complex electronic, communications, imaging, and software solutions. Thorough understanding and development of Central Support ACD, Field and Back Office processes. Partners with all lines of business to improve service delivery to clients and business partners.   Recognized as a highly motivated, business-focused IT executive who infuses positive attitude with innovative solutions to achieve operating objectives. Excellent business development, planning and implementation skills. Skilled in building consensus, resolving conflict, and negotiating expectations in order to achieve defined business outcomes.  Demonstrates solid conceptual and analytical thinking combined with strong P&L orientation.  Experienced in US and European markets.

KEY Competencies
Call Center Management
Field Operations Execution
Inventory Control
Account Management
Client Relations
P & L Reporting
Client Retention Strategies
Process Design/Improvement
Technical Expertise
Policy & Procedure
Budgeting/Forecasting
Innovative Solutions


PROFESSIONAL EXPERIENCE

Equitrac Corporation, Atlanta GA                                                                                         2000 - Present
Leading document management Software and Hardware solutions provider

DIRECTOR OF CUSTOMER SUPPORT   (2002 – Present)
¨    Directs Operations of highly technical Call Center and Field Services in support of sophisticated imaging, document management, software and hardware solutions.
¨    Developed and implemented business plans to centralize the technical support center. Selected partners, business plans, and implementation strategies to deliver a field support model that provides onsite support services across North America.  
¨    Developed metrics aimed at measuring support and product performance trends to assess for continuous improvement initiatives.  
¨    Successfully led performance management process for up to 80 employees, resulting increased performance in North American market.
¨    Created environment which led employees to achieve their goals, supporting company mission and initiatives.

OPERATIONS MANAGER    (2000 – 2002)                                      

¨    Led operations and drove performance for the Southeast Region to include P&L, Training, Logistics Management, Customer Satisfaction, Talent Management, Break Fix, and Installation Services
¨    Increased installation capacity and delivery via structural and process improvement 
¨    Implemented a structured training agenda to improve staff skills development
¨    Received the National Sales MVP award for outstanding performance in support of the Sales team and their objectives

Gorden Beaty                                                                                                                  PAGE 2


 

Vanstar/Inacom, Atlanta GA/Deerfield beach FL                                                                           1994-2000

Leading Value Added Reseller of Hardware, Software and Professional services

           

District Director  

Call Center & Field Services Manager

Project & Implementation Manager                                                                                       

¨    Directed operations of South Florida district, reporting to VP of Southeastern US. 
¨    In Atlanta region, led 8M operation, including service revenue and over 80 technical resources. 
¨    Led rollout of the Vanstar CRM system, resulting in improved internal efficiencies and client services delivery
¨    Acted as Business Analyst, collaborating with all functional departments to develop and implement the CRM initiative.

Idea Servcom (formally ITT Courier), Atlanta GA                                                                     1985-1994
IBM compatible peripherals, desktop computing and third party services provider

Branch Manager
¨    Directed Field Engineering Department, reporting to Regional Director of Southeast Operations. 
¨    Led Field Engineering department for five states, supporting an IBM 3270 compatible product.
¨    Managed daily operations, including staff of 20 Field Engineers, Logistics staff, as well as Technical and Administrative staff.



EDUCATION AND TRAINING


Graduate Control Data Institute Computer Technology                             

Xerox Sales Development & Professional Training Skills

ITT Executive Training





Download Resume Format 
About Author of the Website:

Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

Follow her @ Google+ | Facebook | Twitter

0 comments:

Post a Comment

Resumes By Categories

1-5 Years Experienced CV 10-15 Years Experienced CV 10th Standard 12th Standard CV 15-20 Years Experienced CV 20-25 Years Experienced CV 30+ Years Experienced CV 5-10 Years Experienced CV Accounts CV Aeronautical CV Automobile Engineer B Com CV B Pharma CV B.Tech CV BA CV BA Philosophy CV Banking CV BBA CV BBM CV BCA CV BDS CV Beautiful CV Bio Technology CV BMS CV BPO Call Center CV BSC CV BSC IT CV Business Analyst CV CA CV Cashier CV CEO CV CFA CV Chemical CV Civil Engineering CV CMA CV Commercial CV Cook CV Cover Letter for Resume CS CV D Pharma CV Diploma CV Doctor CV draff Economist CV Electrical CV Electronics CV Engineer CV Fashion Designer CV Films CV Finance CV Foreign Resume Format Fresher CV GM CV Hotel Management Housekeeping CV HR CV ICWAI CV Import Export CV Industrial Engineering CV Instrumentation CV Insurance CV IT CV ITI CV journalist CV LLB CV M Com CV M Pharma CV M Phil CV M Sc Computer Science CV M Tech CV M.Tech MA CV Manager CV Marketing CV Mass Communication CV MBA CV MBA Event Management MBA Finance MBA Hospitality CV MBA HR CV MBA IB cv MBA Marketing MBA Production MBA Quality MBA SCM CV MBA System MCA CV Mechanical CV Medical Representative CV Mining CV MMS CV MS CV MSC CV Over 25 Years Experienced CV Paint Technology CV Pharmacy CV Phd CV Philosophy CV Project Manager CV Psychology CV Purchase CV Quality Engineer Real Estate CV SAP ABAP CV SAP Basis SAP BI CV SAP BO CV SAP CRM CV SAP CV SAP FICO CV SAP HR CV SAP MM CV SAP PP CV SAP SD CV SAP Security Six Sigma CV Special Resume System Administrator CV Teacher CV Textile CV Treasury CV USA Resume Web Designer CV

Home About-us Privacy Policy Disclaimer Advertise with Us Contact-us