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Arvind Adams
2151
Fadelar Chishdm Drive
Easton,
SA 31025
Phone
home: (250) 610-3525
Phone
cell: (250) 915-7088
email:
arvind.adams55@yahoo.com
Objective:
Seeking
a position to leverage over 10 years of experience as a Business Analyst
contributing to making changes to an existing system by eliciting requirements,
creating requirements documents, and verifying that the requirements were
accounted for in the technical design and the testing phase.
WORK HISTORY:
Sallie Mae (first as a contractor then
as a Sallie Mae employee) June 2004 – Current
Business
Requirements Analyst,
·
Worked
on the loan origination system for private credit student loans. First doing regular release work as part of
the initiative to offer private credit loans to students, then for the shorter
customer care and production fix releases in support of that system, then back
to regular release work.
·
Elicited
requirements from business users starting with high level business
requirements.
·
Created
a business requirements document in Microsoft Word that could be used by the
developers to create a technical design document and by the requesters to
verify that the requirements covered what they were looking for.
·
Created
process flows in VISIO.
·
Tracked
issues in Microsoft Excel.
·
Occasional
presentations using PowerPoint.
·
Created
or updated interface specifications in Excel and screen specifications in Word.
·
Some
experience with Use Cases, Use Case Activity Diagrams, Context Diagrams,
Scenarios.
·
These
requirements were coordinated across other systems with other business
analysts.
·
Followed
the requirements through the life cycle by reviewing the technical design, test
plan, test cases, and test results.
·
Worked
on resolving problems that occurred during testing and in production.
IBM, TES November
2003 – May 2004
Short
term contract
·
Worked
on an internal IBM system granting permanent and temporary to the system,
carefully documenting access and access removal (including requests and
approvals) to meet Sarbane/Oxley requirements, and running monthly
reconciliation reports to verify everyone’s access to the system.
AT&T, IBM February
1999 – October 2003
Business
Requirements Analyst
·
Worked
on one of AT&T’s account maintenance systems for business customers.
·
Primary
analyst for one system working with analysts from other systems to create a
solution to requested changes to the system from the business users.
·
Worked
on taking high-level business requirements and applying them at a lower level
to a specific application so that the requesters could verify the requirements
covered what they were looking for and the developers could create their detail
design and code.
·
Worked
on resolving problems that occurred during testing and in production.
·
Maintained
a baseline requirements document for the system.
·
The
applications were written in C++ using UNIX and an Oracle database system.
GEICO January 1998 – January 1999
COBOL
applications programmer
·
Worked
on the auto claims system. An online and
batch IMS system.
·
Coded
modifications to the system and ran scans to determine scope of problems.
·
Also
involved with the Y2K conversion of code and databases.
AT&T
February 1984 - January 1998
COBOL
applications programmer
·
Worked
on AT&T’s post divestiture effort to develop a computerized customer account
maintenance system for business customers.
This system was developed using COBOL, IBM JCL, and the IBM database
management system IMS.
·
Mainly
involved with the initial development of the batch portion of the system and
continuing development.
·
Spent
two years as the primary tester for a group of 10-14 developers.
·
Spent
a couple of years in production support doing quick fixes to existing code,
coding jobs to scan the databases for problems, and coding jobs to correct
these problems.
U. S. Army
Served
4 years.
Honorably
discharged.
Top
Secret security clearance.
EDUCATION:
B.B.A.
in Management Information Systems, James
Madison University
Harrisonburg,
VA
Graduated
Summa Cum Laude (3.77/4.0).
A.A.S.
in Data Processing, Thomas
Nelson Community
College
Hampton,
VA
Graduated
Summa Cum Laude (3.85/4.0).
SKILLS:
Microsoft Word, Microsoft Excel, Microsoft Visio
IBM mainframe, COBOL, COBOL II,
JCL, IMS, TSO/SPF.
TRAINING: Business Analyst Tools and Techniques, C,
C++, ORACLE, and UNIX.
QUALIFICATIONS SUMMARY:
- Have worked for several years
in effectively analyzing requirements, asking business users clarifying
questions, and creating business design documents defining what changes
are needed to an existing system.
- In addition to formal
requirements documents also have produced ad hoc documents to help further
define and clarify the proposed solution.
- Have reviewed technical design,
test plans, and test results to verify requirements were accounted
for.
- Have tracked requirements
traceability through the life cycle starting with an existing RTM
(Requirements Traceability Matrix) or by creating an initial RTM.
- Have worked with analysts from
other systems to determine a solution that works across systems.
- Also worked with analysts and
developers across systems to resolve any problems that occurred in testing
and in production.
- At AT&T was responsible for
one system as a Business Analyst.
Had a reputation for resolving problems that occurred in testing or
production more quickly by pulling together business users, analysts and
developers from other systems, and developers from our system to resolve
the situation on the fly rather than having to wait for one or more formal
meetings to be set up.
- At Sallie Mae was on a team of
analysts supporting a large application.
Helped the company by reviewing
technical design and testing documents for accuracy as well as verifying the requirements
were covered. This saved the company
money by catching problems earlier in the process.
Helped
coordinated a fix to a problem where corrected documents needed to be sent out
to over 100,000 customers. This involved coordinating across systems and even
involving the mail room in determining their daily capacity and throttling the
number of corrected documents sent each day.
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