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Govind Hawkins
3022 Cypress Point Drive
Dayton, KA 15224
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302-325-1124
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___________________________________________________________________________________________________
EXECUTIVE SUMMARY
As a published
business process innovator and accomplished technology leader, I offer a strategic
perspective and best practice orientation that can transform businesses and IT
service organizations. With notable
achievements in a variety of industries and in wartime as a US Army officer, I
readily adapt to fluid environments and lead teams to confront change and
deliver outstanding results. By
fostering transparency, continuous process improvement and strong partnerships
with vendors and stakeholders, I've introduced pivotal technology and imparted
lasting change on the organizations that I've served.
EDUCATION
Temple University, Philadelphia Pennsylvania
§ BS in Computer and Information Science
§ Minor Course of Study - Business Management
& Economics
Microsoft Certification Courses for MCSE
ITIL® V3 Foundation – Certified 2009
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AWARDS
Army Commendation Medal - Operation Desert
Storm
Temple University Dean's List
National Army ROTC Scholarship
Scabbard and Blade Honor Society
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EXPERIENCE OVERVIEW
Project
Management
§
Managed large project portfolios for varied IT services and
clients. Using CMMI and ITIL principles, UML modeling, and PMI best
practices, I have overseen development, planning and implementation for ERPs,
off-the-shelf applications, business intelligence portals, nationwide
technology upgrades and data center designs and installations.
§
As an IT Director in a $12B multi-national service company, I managed IT
Service Portfolios for business acquisitions, large business units, and
multi-year enterprise implementations. In multiple matrix organizations,
I cultivated relationships with executives and stakeholders in Operations,
Finance, HR, Sales and Corporate IT. I ensure success by promoting
clarity and accountability and energizing staff to exceed expectations on
quality, timeliness and service.
Solutions
Development
§
Led concept development, design, planning and project management for
software solutions, managed services, and business consulting services. I
conceived and published two successful Small Business Innovation Research
(SBIR) designs resulting in multi-year Federal contracts. The first US
Air Force award funded development of a business process re-engineering
framework that leveraged the IDEF3 Process Flow Methodology. The second
US DOT award funded development of an interactive multimedia application that
engaged high school students in driver safety using crash simulations.
§
Led development of core technology offerings for the leading Clinical
Technology Services firm in the US.
Using in-house, off-shore and outsourced teams, I oversaw development
and authored the low-level designs for over 20 custom .NET solutions, including
customer portals, BI reporting, order management, and wireless asset
tracking. Applying Agile principles
borrowed from Scrum and RUP, I ensured the timely delivery of world-class
applications that delighted customers and inspired developers.
Technology
Management
§
With substantial hands-on and supervisory experience, I authored and
implemented SLAs, OLAs and SOPs for data centers, field technology management,
multi-platform server management, backup and recovery, system security and user
administration. Leveraging ITIL® and MCSE training, I optimized systems
availability and security while lowering cost-of-ownership.
§
In 2008, I was responsible for voice and data provisioning, vendor
management, and IT availability at a national healthcare organization operating
70 locations. Prior to that, I was responsible for critical systems and
24/7 call center availability for a healthcare services company that supported
500+ locations.
TECHNOLOGY & APPLICATIONS EXPERIENCE
Technology Mgt: HP PPM, Mercury Quality Center, Mercury QTP,
Mercury LoadRunner, MS Project, MS Visio, MS SharePoint (MOSS 2007), Oracle
Primavera
Development: ASP.NET, Business Objects, CSS, HTML,
JavaScript, Macromedia Dreamweaver, Microsoft FrontPage, MS SQL Server 2008, MS
SSRS, PL/SQL, RoboHelp, VB.NET, Visual Basic, Visual Foxpro,
Visual SourceSafe, XML.
Applications: Documentum, Lawson Financials, MS Dynamics SL,
OpenText LiveLink, Oracle EBS, Sage SalesLogix, SAP R/3.
Productivity: Crystal Reports 8-10, MS Access, MS InfoPath, MS
Excel, MS PowerPoint
EMPLOYMENT
AXA-Equitable, Charlotte, NC – US Service Division for world’s largest insurer (contracted through Kelly IT)
January 2011 to Present
POSITION: Business Project Portfolio Manager
reporting to National Service Solutions Vice President
RESPONSIBILITIES:
§ Manage Project Portfolio exceeding $20M for
service division of a CMMI Level 3 organization. In addition to project scheduling, budget
development, resource tracking, and status reporting, I regularly validate and
edit Business Requirements Documents (BRDs), Low Level Designs (LLDs), Master
Test Plans (MTPs), SOX Assessments, Traceability Analyses, and Governance
submissions. Projects include software
implementations, service off-shoring, new product enablement, and process
re-engineering.
§ Introduced essential tools, such as RACI
to implement necessary accountability and BOSCARD to articulate business
cases and gain sponsorship. As a BPMO
subject matter expert, I also disseminate business project best practices and
refine project scorecards and dashboards for teams supporting over 50 projects.
Verizon Wireless, Branchburg, NJ – US Network
Division (contracted through TEKsystems)
March 2009 to January 2011
POSITION: Quality Assurance Consultant
reporting to Network Real Estate Applications Development
ACCOMPLISHMENTS:
§ Assessed user administration across 5 division
systems and implemented tools, processes and SLAs to reduce administration
expense by 90%, comply with
Sarbanes-Oxley (SOX), and integrate user authentication with enterprise LDAP implementation.
§ Developed and implemented SDLC processes based
on Agile development principles and rigorous QA requirements. Adapted Scrum stories, sprints and backlogs to
department staffing levels and architecture
(Oracle-PL/SQL-J2EE) to achieve
quantifiable developer productivity improvements evidenced by a nearly perfect
record of “escaped defects” and consistent on-time delivery of software
releases.
§ Designed and implemented quality assurance and
software testing strategy for three enterprise applications. Selected HP
Quality Center and Mercury QTP and
led all automated test scripting, QA testing and defect tracking.
Active Day, Inc., Owings Mills, MD - National provider of adult day care and home
healthcare ($50M in revenue)
January 2008 to April 2008
POSITION: Director of Information Technology
reporting to CFO. Operating budget of $750K.
ACCOMPLISHMENTS:
§ Implemented IT
Service Portfolio that rationalized IT spend and proposed multi-year
schedules and funding for all IT services and projects.
§ Served as Project
Leader for MS Dynamics ERP, MS
SharePoint and an Informix
4GL/SE/ISQL/Genero application supporting 500K+ Medicaid transactions per
month. Implemented MOSS intranet portal for collaboration, document sharing, and
report hosting.
§ Re-negotiated vendor agreements for telecom,
Blackberry services, Informix software licensing, contracted software
development, reprographic services and national on-site support.
§ Resulting improvements lowered capital spending,
ended 2 years of postponements on key projects and established a sustainable
architecture for network computing.
ARAMARK Clinical Technology Services, Charlotte, NC - Clinical engineering services
provider ($350M in 2006 revenue)
March 2003 to July 2007
POSITION: Director of Information Technology
reporting to Healthcare Service CIO. Operating budget of $1.25M.
ACCOMPLISHMENTS:
§ Managed IT Service Portfolio for numerous VB.NET and ASP.NET solutions supporting
internal and external clients. Projects ranged from multi-week to
multi-year with in-house and outsourced developers and analysts.
§ Championed development of a Customer Portal and a pioneering real-time asset tracking solution
using Ultra-Wide Band. Served as Project Manager and enterprise liaison,
leveraging the division data warehouse,
Oracle EBS, and Business Objects XI. Both projects required adroit management of
scope, time and cost, along with diligent communication with hospital
stakeholders, developers and end-users.
§ Designated as Project Leader on all hospital client engagements to integrate web
and desktop solutions seamlessly in each hospital setting. Regularly assessed
and enforced HIPAA, OSHA and JCAHO
compliance and documented security and system availability standards.
§ Served as IT
Project Manager for $150M business acquisition. Work streams included
requirements gathering and impact analyses, evaluation and selection of
operational and SCM solutions, migration from Lawson to Oracle E-Business
Suite and the implementation of
Order Management, Order to Cash and Procure to Pay in Oracle 11.5.8.
§ Led business unit requirements gathering,
functional specifications development, project management and Sarbanes-Oxley (SOX) compliance reporting for the enterprise upgrade to Oracle 11i.
ARAMARK School Support Services, Philadelphia, PA - Services provider for K-12
market ($425M in 2002 revenue)
October 1998 to March 2003
POSITION: Manager of Information Systems reporting
to Business Unit President. Operating budget of $1.0M.
ACCOMPLISHMENTS:
§ Championed development of .NET financials front-end to supplement Oracle EBS. Lobbied corporate finance and IT for sponsorship and
negotiated SLAs with enterprise shared services. Served as Project Manager from conception,
through development and rollout.
§ As IT
Project Manager, enabled rollout of 21st century café brand in K-12 sector.
Bolstered marketing and merchandising efforts by designing and
implementing on-line account management,
catering and requisitioning, branded POS interfaces and refined food production
tools. Managed project plans for
implementations and engagements in over 40 school districts nationwide.
§ For Houston Independent School District, teamed
with district stakeholders to establish technology plan for foodservice and
supply chain management that successfully maximized SAP R/3, PeopleSoft, SASI XP and assembled a world class technology
team within foodservice.
§ Managed IT work streams for the opening of the
Detroit Public Schools partnership. Year one achievements included client
acceptance of a foodservice technology plan and budget; successful launch of a $3.5 million point-of-sale project; and
the centralizing of key administrative processes that garnered significant
labor savings to the district.
ARCCA, Incorporated, Penns Park, PA - National expert witness, engineering and management
consulting firm
March 1994 to October 1998
POSITION: Senior Systems Consultant reporting to VP
of IS.
ACCOMPLISHMENTS:
§ Led over 40 engagements for software development
and IT services for Department of the
Navy, Department of the Army, Department of Transportation (DOT), insurance
companies, non-profits, law firms and municipalities.
§ Successfully conceptualized and authored
proposals for innovative solutions in business process re-engineering,
multimedia communication and web publishing. Responsible for over $1.5 million dollars in revenue from IT practice.
§ Served as the Project Manager and lead developer for an off-the-shelf application
supporting wastewater treatment plants nationwide. Managed project plans
for system enhancements, client customizations and seamless integration with a
variety of LIMS and ERP solutions.
§ Pioneered vehicle crash data analysis by
designing and developing a Crash Data
Reporting System that normalized DOT data generate complex queries for use
in automobile litigation. Augmenting the expert witness practice, this
tool yielded millions in plaintiff settlements.
Princeton Insurance Company, Princeton, NJ - National medical malpractice
insurer
March 1992 to March 1994
POSITION: Lead Applications Developer reporting to
the Director of Applications Development.
ACCOMPLISHMENTS:
§ Successfully converted all AS400 COBOL policy management applications to an integrated
client-server solution and implemented document management, Novell file and print services and SQL
Server databases that resulted in huge savings to the organization.
Peterson Consulting, LLP (now
Navigant Consulting), Philadelphia, PA - International management consulting firm
December 1990 to March 1992
POSITION: Client-Server Systems Consultant
reporting to Director of IT.
ACCOMPLISHMENTS:
§ Developed a pioneering Litigation Cost Analysis
System (LCAS) in FoxPro that collected and analyzed millions of legal expenses
to mine substantial cost-savings for claims facilities that handle asbestos,
Superfund, pharmaceutical and fiberglass class action litigation.
414th Civil Affairs Battalion, Al Qaisumah, Saudi Arabia - Operation Desert
Storm
January 1991 to April 1991
POSITION: Officer-in-Charge for US Army, VII Corps,
Civil Military Operations Center (CMOC)
ACCOMPLISHMENTS:
§ Led 20 officers and enlisted on missions
requiring coordination with host nation, businesses and communities in Kuwait,
northern Saudi Arabia, and southern Iraq. Sixty-two successful missions
included negotiating long-term water supplies for military operations,
coordinating critical repair of hospitals and schools, intervening on behalf of
soldiers in civil trials, acquiring local labor and resources for VII Corps needs,
coordinating with the International Red Cross on missing persons incidents, and
augmenting Enemy Prisoner of War recovery and security.
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