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Duane Nolan
3021Archar Lane, #81
Wethersfield, SA 73115
421.551.2310 - 341.710.3025 Cell
Dnolan52@yahoo.com


Objective
To secure stable contract to permanent employment verses contract and a higher compensation.  I’m forty-five years old and desire employment that’s suitable for retirement.


Areas of Expertise
Turnaround Advisory
Management Consultant
Project Management
Network Administration/Design/Support
Vendor Management/ Contract Negotiation
Network Security/Audits Information System Management
System and Database Administration
Accounting/Payroll/Benefits Administration/International Finance
Advertising/Publishing/Sales/Marketing/Business Development


Candidate
Six Sigma Black Belt, Villanova University

Professional Skills
Designed, deployed, and engineered several LAN/WAN projects

Certifications
Certified Microsoft Solution Provider
Certified Great Plains and MAS 90 Accounting Software
Certified Magic Developer
Certified Grant Writer
Project Manager PMI
CCNP #5682
CISSP #75288


Memberships
Cisco Dallas Chapter
Hedge Fund Technology Association
National Professional Network Engineer Association
American Accounting Association
Project Management Institute PMI
National Association for Home Care
Mortgage Banker Association of America
National Association of Venture Capital
Mortgage Banker Political Action Committee
SIGGRAPH & NAB





Computer Skills
Operating Systems:
Windows 3.1X, Windows 95, 2000, XP, Windows NT Workstations, 3.x - Vista, Ultimate, Windows 7, Windows Server 2003, 2005,2008, Microsoft Office Professional, SharePoint
Novell NetWare 2.X - 6.5
SunOS, SCO UNIX 3.2.4C, Unix System V, Linux 3.3.2, Ubuntu, Fedora
Windows SQL Server, 2000, 2005, 2008 R2
IBM System 36
OS/MVS/SP
TSO/ISPF
VM/CMS/DEC VAX/VMS
OS/VS1/JES2, OS/400
Novell NetWare 2.X-5.1X

Security Applications

Encase, Sleuth Kit, Maltego, Sguil, Fire V0.3.5b, Autopsy, NMAP, HELIX, forensic analysis, incident response, data recovery, virus scanning and vulnerability assessment.  Integrity checking, rootkit detection, time-based alerting and active response.  Network intrusion detection and prevention system, traffic analysis and packet logging on IP networks,  protocol analysis, content searching, and various pre-processors.

Autentication Security Protocols:  NAS Server/AAA Server/Token Card Server: TACACS, RADIUS, Kerberos, Cisco Secure ACS, MSCHAP, EAP-MD5, EAP-TLS, IEEE 802.1X, LDAP, ACL

Network Support Services:  Telnet, ssh, rlogin, rsh, rcp

Programming Languages:
Borland C++ 5.0 ,Visual C++ 4.2
Perl, Java, UNIX C, PL/1, Natural
COBOL
Visual Basic V6.0

Commercial Databases:
Magic 7.0
Objectstar
Progress 6.0
COGNOS Impromptu 3.04
Databases and SQL
Microsoft Visual Studio
Microsoft Access
Oracle v7.33/ Sybase v11.1
Microsoft SQL V6.5, 7.0
ADABAS, Clarion
Access 7.0, Visual Fox Pro 3.0
Paradox 7.0, Delphi 3.0, Clarion, Alpha 4, Revelation, Clipper
Data Boss
Dbase III 1.1, Dbase IV 2.0
Bietrieve, Informix 4GL 3.2.4, Intersolv Data Direct 2.0
Gupta SQL 5.0
Microsoft Reporting Services (SSRS), Crystal Reports Professional 4.5, Sybase

Accounting Systems:
Ultipro/Great Plains
Peachtree
MAS 90
QuickBooks Business Professional
Education
Central Texas College, Seoul, Korea 60 hr.

Our Lady of the Lake University, 24 hr. Bachelor of Science Computer Information Systems

Wharton school of business University of Pennsylvania, Bachelor of Business Economics Present

US Army School of Military Intelligence Certification in Data Processing Information, Physical and Signal Security

Alpha Alternative Asset Investment LLC., dba Janus Triad (Insperity)
System Analyst
12-31-12 – 4-15-12

Corp to Corp Contract position as independent consultant with AGIO Technology supporting Hedge fund information technology for SAC Capital, UBS, and Morgan Stanley. 

As a Senior support analyst I was responsible for managing and providing support for Tier 2 and Tier3 network and system engineering. Handled and implement daily production changes. Also investigated and diagnosed production issues in a timely fashion. Managed and action internal processes for User move, add, change, Patch Management, Reboots, and Firmware updates as per company standards and policies. Via Microsoft SCOM, Solarwinds, CA Unicenter AUTOSYS, and AccelOps performed system monitoring of alerts of critical financial systems with corrective action within defined SLAs.  Network tier 2 support for Linux 3.3.2, Microsoft Server 2008, and Cisco switches and routers.
      Diagnosed server hardware, capacity, and performance issues for windows servers.
      Windows MS Exchange 2003/2008 and Server 2003/2008
      Used Microsoft tools and methodology for troubleshooting issues.
      Proficient in Microsoft Cluster Services Technology.
      Proficient with TCP/IP, DNS, SSL, IIS, FTP and ability to troubleshoot issues related to these protocols.
      Scripting knowledge (Powershell, VB, Perl).
      Knowledge of Active Directory with ability to write LDAP queries.
      Share Point and Portal design and administration.















DeanFoods (Tek Systems)
Cisco Network Engineer
6-27-11 – 12-31-12
Participates, as a key member of the Telecommunications team,  in the design, installation, configuration, troubleshooting, support and monitoring of core LAN/WAN services  required for VoIP (Voice Over Internet Protocol) deployments including QOS (Quality of Service), COS (Class Of Service) VLAN’s (Virtual Local Area Network), SBC’s (Session Border Controller) and SIP (Session Initiated Protocol) Carrier Services, and Wireless Deployment Air-AP1242, .  knowledge of Cisco VoIP including CUCM/Call Manager 7/SIP/H.323/MGCP Gateways, CUBE, Unity Connection 7, Meeting Place 7, CER, UCCX, Solarwinds Orion IP SLA, NPM, APM, Broadcom Netxtreme, Linux System X configuration and system administration. 
Provide technical input on projects; designing, implementing, and supporting mission critical corporate networks and complex converged infrastructures. Maintain and troubleshoot Cisco Communication Manager 7.x/8.0 (CUCM) in a Clustered Solution; Cisco Unity Connections, Cisco UCCE 7.x/8.0, Cisco Unity Presences, Cisco Unified Meeting Place 7.X. Tandberg 150, Participate in the planning, designing, implementation and management of projects that include new locations or deploying new technologies across the network.  Handle routine tasks relating to Telephony operations, installation, and/or maintenance for local, off-site and/or remote locations.  Migrations of legacy PBX environments to Cisco VoIP 8000 VOIP  users and 200 Branches nationwide.

As a System Administrator III I was responsible for administring Solarwinds Orion and Cisco Meeting Place.

As the administrator of Solarwinds Orion I was responsible for maintaining, monitoring, upgrading, supporting, and troubleshooting all servers, interfaces, applications, and nodes using the following: SQL, SMI, WMI, SNMP, ICMP, TCP, UDP understanding of Virtualization, Solarwinds Orion Modules v10.1 Network Performance Monitoring, Application Performance Monitoring, IP SLA and Storage Management protocols including SMI-S, SNMP, SNMP Traps, Syslogs, ICMP and WMI, MS SQL, VB script, SQL, Polling Engines, Job Engines, and Job Schedulers.


Support and deployment Cisco Call Manger 4, and Unity 4.0 VM and higher
·          Troubleshoot, repair, and maintain Cisco VOIP/Call Manager/Unity/Network equipment on the LAN/WAN
·          Cisco Call Manager in a Clustered Environment
·          Cisco Unity in a Redundant Unified Exchange Messaging Environment
·          Determines appropriateness of hardware/software changes and/or modifications related to VOIP on Cisco routers, switches, and call servers
·          Test and Troubleshoot trunks, BRI, PRI’s, and network links in Cisco Router/Voice Gateways
·          Cisco Routing and switching background w/QOS experience a strong plus
IPCC Enterprise a plus.  Working with business groups to obtain new build out requirements for both IPT and ACD.  Demonstrated knowledge of PBX telephone systems and voice mail systems.  Knowledge of network protocols (including DNS, DHCP, SMTP, and SNMP), and Windows Active Directory

Contribute to the development methodologies for analysis, installation, and support quality assurance and testing of transmission mediums and infrastructure components.
Coordinate the acquisition and installation of telephony hardware and software.
Support the maintenance of architectural voice services documentation. 
Work with business units to define business telephony requirements.
Participate on regular on-call rotation.
Participate in business continuity planning for infrastructure.
Execution of moves, adds and changes and end-user support.
Participate in evaluation and selection of new software and hardware.
Coordinate with the Help Desk to respond to questions.

Work Experience
Alpha Alternative Asset Investment LLC., Dallas, Texas
8-26-2009 – 6-27-11

Managing Director

Managed and directed an alternative asset practice specializing in using gold, silver, copper, uranium, iron, renewable energy, and cleantech as asset settled, and managed in trust to finance trade and acquisition of electrification, oil and gas, rare earth metals, and development of infrastructure projects’.

Maintain the needs of current and prospective customers seeking debt or equity instruments that involved the lending of both secured and unsecured funds
- Interviewed applicants to assimilate financial information concerning their business
- Analyzed applicant’s capacity to repay and determine whether a loan may be an acceptable risk within loan policy guidelines.
- Obtained and directed the analysis of all necessary financial data.
- Conducted credit check, conduct or initiate EPA assessments and make site visit as necessary.
- Responsible for decisions on loans and terms within establish lending limits, or make recommendations to senior management and/or loan committee if outside of lending authority.
- Monitored existing investments to ensure compliance with terms and recognition of any developing trends and directs the drafting of all necessary loan documents and agreements.
- Call on potential or existing customers to determine need for other bank services such as: lending products, retail banking products, financial services or insurance needs.

Under our special situation practice I preformed all phases of out-of-court workouts, restructurings and sales, prepackaged plans of reorganization and chapter 11 processes.  
Provided financial analysis regarding restructuring and turnaround services for underperforming companies and their stakeholders. 
Conducted critically analysis of financial statements, models, reports and company forecasts.

Preformed modeling and valuation, risk measures, relative stress, stress testing, external vs. internal risk, VAR, Sharpe ratios, liquidation risk, draw-down risk, BK to recovery. Analyzed credit and CDS spreads, recovery rates, default probabilities and loss given default using both market data and internal asset backed models to gauge counterparty and credit risk.  Over 10 years experience in credit risk and distressed debt background at investment bank. Strong modeling skills, and proficient in Matlab, SAS, and C++, Moody's KMV, Bloomberg

Responsible for ensuring company wide compliance with FINRA and SEC compliance as it relates to Research, Sales, Trading and Marketing. Responsible for review of marketing materials, responsible for personal trading activities, monitor state and federal filings and for all FINRA audits, exams and inquiries.

Supervised the Network Engineering team and is responsible for the design, upgrade, and the 24 x 7 operation of the network infrastructure that supports the CLIENT’s cloud hosting service and the ServePath dedicated server hosting product lines. Responsible for the department’s operations, for defining departmental processes and procedures, ensuring internal and external SLAs are clearing defined and are being met, and conducting staff performance reviews.

Administered a project using CISCO AON Version 2.4 a projects partitioning tool used for work performed by different engineers development teams. Used AON to facilitate the project contain of all the resources, such as policy execution plans (PEPs), message types, and property sets, created by a team. Nodes and other global resources are shared among multiple projects, yet changes to those resources within a given project do not affect other project

      Worked within the Implementation programmed responsible for the implementation of the PoP’s (Points of Presence).
      Acted as the prime point of contact to various customer and internal Cisco stakeholders.
      Deployed Cisco nodes in line within the customer’s installation standards requirements.
      Integration and acceptance of the Cisco network into the customer’s production network.
      Able to work with other equipment suppliers to facilitate equipment integration testing.
      Leadership and co-ordination of up to 25 or more Cisco and Cisco Partner engineers and other third party vendors.
      Ownership and management of the commercial agreement between Cisco and the Cisco Partners and third party vendors.
      Working with the PMO Design/Test team, and the Cisco BU’s to understand design changes. Change control of subsequent implementation changes.
      Project budget performance management and reporting.
      Worked within a project management framework (PMI, PRINCE2, PROPS).
      Team player and effective communicator at all levels within an organization.
      Able to lead and influence a group of engineering teams.
      Flexible and able to cope with changing requirements.
      Able to create and manage complex project schedules and associated resource requirements and time restraints.
      Contract negotiation and revenue and cost reporting skills.
      An understanding of IP technology.
      Competitor and industry awareness
      Project managing the preparation and build of the appropriate staging facility.
      Facility and partner selection.
      Working with the Implementation Project Manager(s), to understand the requirements associated with cabinet build and site delivery requirements
      Logistic and inventory control experience. 
Supervised the Network Engineering team and is responsible for the design, upgrade, and the 24 x 7 operation of the network infrastructure that supports the CLIENT’s cloud hosting service and the Serve Path dedicated server hosting product lines. Responsible for the department’s operations, for defining departmental processes and procedures, ensuring internal and external SLAs are clearing defined and are being met, and conducting staff performance reviews.


·         Extensive work with Server 2003/2008 R2
·         Patching experience across 1200 servers
·         Administration Responsible for access to global groups/group shares also AD account creation, modification, disable/re-enable, cloning, replication, and migrations.  
·         Troubleshot hard drives, NIC, cabling, printer, scanner, monitors and desktop, laptops, servers, VOIP phone system, and wireless connectivity.
·         Performed user and group object security administration (provision and de-provision access entitlements) on Wide Area Network using Active Directory and proprietary tool for multiple platforms in diverse environments (., Windows, Unix, AS400, Sharepoint, and Legacy Mainframe )
·         Applied security policies to control access to systems, maintained and documented internal data security controls consistent with audit requirements, including procedures, and individual access authorizations. Resolved problems associated with end users and group attributes, including permissions and profiles. Account Policies (Password Policy, Account Lockout Policy, and Kerberos Policy), Local Policies (Audit Policy, User Rights Assignment, and Security Options), Event Log, Restricted Groups, System Services, Registry, and File System policy settings, Public Key Policies, or Software Restriction Policies.
·         Troubleshooting skills and be able to solve complex problems on their own.
  • Cisco PIX firewalls - Routers - Switches - proficient in Cisco IDS/IPS, Cisco Pix, Checkpoint NG, Nokia IPSO, Juniper/Netscreen Firewall, Snort IDS, Syslog analysis and Windows/Linux/Unix Security configurations. Blue Coat and NetCache Proxy servers - Cisco Intrusion Detection - Enterasys Dragon Sensors

AT&T Business Services - Richardson, Texas
10-26-08 – 8-26-2009

VOIP TIER II VOIP/FTTP/STATIC IP

LNP/BBNMS/CLARIFY/CRM/G2/SDP/LFACS/GRANITE/SOLID/MLAC/OMS

Quality of Service (QoS) and Class of Service (CoS) Technologies
Queuing/Scheduling  VLANs, 802.XX,
 Familiarity w/ routing protocols including OSPF, IGP, RIP, IGRP, EIGRP
 IP Networking: DHCP, DNS, IP address management, SSH, TELNET, FTP, etc
Extensive knowledge of SIP, MGCP, H.248, SS7, MPLS and traditional TDM signaling protocols (i.e. GR303)

Experience with the following:
Juniper ISG2000/NS5200/NS50 Firewalls (Netscreen)
Cisco Routers/Switches: 26xx/28xx, 29xx, 35xx/36xx/37xx/38xx, 45xx, 72xx/73xx, 75xx/76xx,
12xxx

Responsible for network security relating to hacking, DOS and other vulnerabilities.
Management of network IP space and allocations.
Responsible for administration of RADIUS and all NMS systems.
Administration and maintenance of internal and customer hosted PBX systems.
Responsible for operation of all voice switching platforms.
Multiple Platforms & Property Configurations
Responsible for network documentation and writing SOP’s for all items relating to network maintenance and support.
Perform acceptance testing and quality assurance survey of head end installations.
Meet on-time deliverables
Identify opportunities for improvements in deployments and integration.
Proactively troubleshoot network integrity
Strong knowledge of computer networking and the Internet
Basic telephony knowledge or background
Clear understanding of SIP/RTP and VoIP technologies
Clear understanding of the provisioning process of Session Border Controllers,
Sonus Soft-Switches, PSTN/VoIP Gateways, Analog Telephone Adapters, etc
Experience with Unix/Linux/Microsoft operating systems,
Reset passwords, set rights and permissions in Active Director Hands on network experience (creating AD groups), TCP/IP, DNS


Tier 2 Technical Support

The primary role of the Tier 2 Technical Support is the customer's and technicians secondary contact with the company. The position is responsible for further troubleshooting, determining the cause, and resolve the problem that has been escalated from Tier 1 and 2 Technical Support.

Able to communicate effectively, present a professional and courteous interface to the customer. Strong analytical skill, "hands on" approach and the ability to work in a fast pace entrepreneurial environment.

Proficient with computers (PCs)
Proficient with topologies ( Ring, Bus, Star, FDDI)
Proficient with protocols (ISDN, TCP/IP, SS7, X.25, FTP, NNTP, UDP, TELNET)
Proficient with Internet protocols ( FTP, TELNET, SMTP, NAMESERV DNS, POP, ICMP IGMP GGP TCP EGP IGP UDP)
Proficient with CPE terminology (ATA, AP, Router, Modem, DSL vs Cable, IPTV 480p vs 720p vs 1080p, component vs HDMI, etc)
Proficient with networking (TCP/IP, DHCP, DNS, STACTIC IP, Frame Relay, Switched 56,etc)
Proficient with wide area networking  (MGC, SS7, ISDN,
Proficient with Voice networks (PCM, TDM, ATM, SONET)
Proficient troubleshooting skills
Proficient for Windows and Linux (Windows: Configure TCP/IP settings, use command prompt; Linux: Understand top, ports)
Understand basic media jargon (JPG, WMV, MP3, etc)
Understanding of VOIP (should be able to explain the basic difference of VOIP vs PSTN voice service)
Engage customers in a professional manner (be courteous, be calm, be friendly)
Able to multitask (be on a call, surf Use Cases, open ticket, etc)
Able to learn quickly
Able to work flexible hours
Have in depth VOIP understanding
Have in dept OS (Linux and Windows) understanding
Have in depth Video and Audio home CPE equipment knowledge (connectivity, configuration, etc) analysis skills

11/15/06 to 10/26/08
Computer Consultant
SoftNet Technologies, LLC.

Project management, consult and advise clients on the integrity of in-house voice, data, video, and wireless network services. This is achieved by planning, designing, and developing local area networks (LANs) and wide area networks (WANs) across the organization. In addition, as a Network Engineer I participated in the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. I was responsible for analyzing and resolving network hardware and software problems in a timely and accurate fashion, and provide end user training where required.   Delivered support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all internal customers, such as operations, development, and other business units. Responsible for assisting in the design, delivery, and improvement of in-house software applications training programs and related courseware.

PROJECTS

Serve as Project Lead or Project Manager via management of end to end system life cycle development of major projects.   Supervised minor projects being lead by intermediate level.  Developed costing proposals for projects, perform risk analysis, and manage change control.  Provide business analysis, business area assessment, user needs analysis and business systems design for major projects.   Conducted comprehensive cost/benefit analysis and prepared business cases for projects.
BUSINESS

Provide expertise to clients both in the delivery of completed projects and in the implementation of improved operational methods to meet the customer's business requirements.  Serve as client representative to one or more of the company’s major client accounts, and function as project lead during all major projects for that account.  Assisted with development of client information management standards and
evaluation of technology trends, with a focus to enhancing the operational effectiveness of the client’s business. Contributed to the preparation of responses to RFPS, ITQS and other service requisitions,
specifications and contracts.  Contributed to the further development of internal corporate business
practices, strategic plans and marketing strategies.  Reviewed, analyzed, and modified programming
systems including encoding, testing, debugging and installing to support the organization's client/server
software applications.  Knowledgeable of the Rational Unified Process and experience with rational
products.  Hands on experience with F5 load balancers, including configuration, management, and troubleshooting.  provide support in a Unix, environment   Experienced in Data Warehousing and/or Business Intelligence including warehouse design, ETL tools, and report design. Experienced with
reporting and warehousing.  Experienced working with high volume distributed system, where
performance, scalability, and concurrency issues are a critical aspect of system design.  Analyzed assigned tasks, provide work estimates, and manage own time to keep development on schedule.  Ensured that correct change control and build management practices are in place and adhere to.  Coordinated information gathering sessions with the users for the purpose of reviewing, analyzing and evaluating their needs; Created and coordinated project timelines; Recommended enhancements to business processes;  Prepared requirements analyses, designed specifications, test plans, scripts, and user documentation; Adhered to sound methodologies for project management, business analysis and design, quality assurance, and customer support; assisted in planning, managing, and implementing QA, validation user acceptance testing (UAT) activities;  Promoted systems integration to leverage technology and reduce data and process redundancy; Evaluated new tools and technologies for opportunities to enhance functionality.

SUPERVISORY

Supervise and mentor all intermediate and junior level staff assigned as members of my project team Supervised project life cycle, intermediate or junior level client staff, or any sub-contracted personnel assigned to my project team. Supervised and mentored all intermediate and junior level staff working on other projects under my area of responsibility. Assist in employee review and assessment processes.  Displayed capabilities, illustrating proficiency in both verbal and written communications.  Exemplified a high degree of personal integrity and interpersonal skills and abilities.  Proved a willingness to commit the additional time and effort necessary during periods of heavy workload in order to meet project milestones,  and implementation deadlines.

As a  proven senior level consultant with knowledge of, and proven hands on experience in:

Application design, development and implementation of medium to large
database projects.  Excellent written and oral communications skills.

Current data management methodologies, technologies and standards.

Project management utilizing the full systems development life cycle.

Supervision of project teams consisting of five personnel or more.  Possess a sound working knowledge of, and significant hands on experience with, at least two of the following:

Database design, development, and enhancement within either the Oracle
DBMS or the MS SQL Server DBMS.  Spatial Data Management Technologies. Strong skills in WEB application development, Business or Systems Analysis, Project Management.

3/30/05 to 10/30/06
Washington Mutual
Senior Mortgage Loan Consultant

responsible for proactively developing and maintaining a network of Realtors and other quality sources of business in designated territories in order to originate quality, one-to-four-family residential mortgage loans in accordance with Banking policies and procedures. Loan Consultants solicit new business to meet established loan quality and volume goals; participate in business related development activities to contribute to community effort and promote home ownership. The Loan Consultant is also required to take complete loan applications, obtains all necessary documents and signatures and delivers the complete loan package to regional processing in a timely manner. In addition, Consultants insure customer satisfaction by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements and by maintaining consistent and thorough communication with all involved parties throughout the loan process.  Develop a strong partnership with the assigned retail bank stores to increase mortgage loan originations from Retail Bank Customers by co-marketing with Personal Financial Representative and Retail Bank Store Manager.

Conduct training and referral clinics to employees at the Retail Bank Store and provides on going product/pricing updates.
Actively cross-sell and provide referrals to other areas of the Retail Bank.
Collect and analyze information regarding customer’s income, assets, and debts; determining which financial products best meet the customer’s needs and financial circumstances, advising the customer regarding the advantages and disadvantages of different financial products, as well as marketing, servicing and promoting Washington Mutual Banking products.
Maintain consistent communication flows throughout the loan process with all involved parties to ensure timely appraisals, credit decisions, funding and to expeditiously resolve all issues and questions. 
Maintain current and thorough understanding and familiarity with all program/product policies and procedures and continually provides accurate and updated information to all customers.
Demonstrated sales ability and experience marketing products to the real estate community.
Demonstrated ability to exercise judgment and tact in communicating with customers and describing various Bank products
required at least 2 years experience in originating conventional single and multi-family residential loans.
Knowledge of government regulations and secondary market standards.
Effective communication and interpersonal skills with an ability to work independently.
Self-motivated, high energy and excellent organizational and follow-up skills a must.
Prefer thorough knowledge of lending regulations, conventional and/or government loan requirements and general finance.

02/01/02/ to 03/12/05
Lonestar Mortgage Bank
Assistant Vice President of Commercial Lending

Managed associates in soliciting and servicing a variety of real estate commercial loans; offers guidance and support to commercial real estate loan officers. Typically dealt with large and more complex real estate loans including investments, development, and construction loans. Interviewed applicants and recommend for approval of customer applications for commercial loans. Analyzes applicant financial status and credit to determine feasibility of granting loan. Approves loan within established limits or refers loan to loan committee for approval. Verified that loan agreements were complete and accurate according to policy. Originated, processed, closed, and fund over 300 million in commercial loans. Represented the company in community/economic development activities and initiatives. I was also responsible for ensuring company visibility in all aspects of the community, establishing and maintaining relationships with other organizations in the community to meet and not duplicate needs and services.

12/28/01 to 02/01/02
Realty Financial Group, Inc.
Managing Director

Commercial Mortgage in community banking environment; responsible for establishing record of sales production; credit skills with a related degree are essential responsible for developing and maintaining strong relationships with clients and providing quality customer service.  Acts as the principal account manager for new and existing clients. Develops, generates, and follows-up in new client leads through referrals, and calls on existing clients to review portfolios and makes recommendations as needed.  Responsible for sales, credit analysis, proper loan structuring, client interviewing.  Implicated decisions and demonstrated knowledge of orientation to profitability, market and competition and align work with strategic goals.  Understand and interpret financial industry, economy, market conditions, rates, vendors and competition.  Represents the Bank in various, civic, community development, and CRA functions to further enhance the Banks image and develop additional business assists the Bank in establishing and maintaining market position in the financing arena.  Full cycle of the loan process, from originating a loan, to closing a deal. Experienced with FHA, VA, FNMA & FHLMC, Conventional guidelines, and BCD loans. Generated leads for new and existing client base. Displayed strong cold-calling techniques, territory management, lead generation and excellent organizational skills. Worked from a virtual office, which required frequent travel in regions of Texas, meet with bankers, business owners, CPA's and real estate brokers. Offered a full spectrum of lending products Conventional, FHA, VA, Jumbo, Super Jumbo, Sub-prime, Construction, Commercial and Reverse Mortgages. Underwrote and structured commercial mortgages, commitment memorandum, reviewing appraisals, property inspections, handling rating agency inquiries, and special projects. Examined overall loan documentation of large, unusual or complex transactions to ensure accuracy and completeness. Reviewed loan-to-value ratio, credit reports, applications, etc., to ensure loans meet company standards for sale into secondary market. Ability to perform mathematical calculations including determination of housing to income, total debt to income & housing rations. Ability to exercise independent & sound underwriting judgment & apply knowledge of regulatory guidelines to loan decisions. Ensure loan processing staff, producers or brokers procedure appropriate underwriting or production procedures. Knowledge of underwriting procedures, creditor financial analysis techniques, investor requirements and possess a high degree of attention to detail.

7/15/01 to 10/1/01
American Express Financial Advisor
Financial Advisor

Took exams for state securities and insurance licenses, and state investment advisor agent registration
actively market to locate prospective clients. Meet with clients to understand their needs and help identify financial goals. Analyze data and develop proposals. Present recommendations and secure business through consultative selling skills. Followed up with client on company services. Displayed the desire to succeed and the ability to work in a self-sufficient manner. Confidence, persistence and excellent communication skills are necessary.

ManPower Technical
Contract Employee
Assignments:  MCI, PriceWaterCooper, Pacificare, UT Health Science Center

Microsoft Windows NT/2000 experience, including Active Directory, Exchange, Domains, WINs, DFS, DNS, MTS, IIS and DHCP administration and design experience; 3+ yrs with Compaq StorageWorks storage area network (SAN) solution. Experienced in designing, implementing and managing the Compaq StorageWorks solution utilizing SecurePath, Virtual Replicator, and native management tools; extensive Microsoft Windows 2000 clustering experience. Production Performance/Load Tuning Capacity Planning , LAN & WAN integration, hardware troubleshooting and repair, network troubleshooting & repair, wireless system installation, router knowledge, software installation, Server knowledge, Windows NT, 2000, Small Business, Phone System knowledge a plus. IT Documentation, Software knowledge, Antivirus, Backup, and Disaster Recovery knowledge. Configured and load Oracle Databases & Applications, Oracle Tuning, Oracle Patch Administration, and TAR Reporting, Tracking & Coordination. Experience with LAN/WAN topologies and routing protocols (Ethernet, Spanning Tree, VLANs, Frame-Relay, TCP/IP, EIGRP, T1, PPP, ISDN, POTS etc.) Project management experience/skills highly regarded. TCP/IP, Cisco IOS, Cisco routers and Catalyst switches, T1's, frame-relay, point-to-point circuits, Internet concepts, firewalls, and network security
PacifiCare, Technical Support Analyst,

Perform technical support on a team of 10 analyst supporting hardware,
software tickets for 900 users and 20 NT professional servers. Monitor customer trouble tickets assigned to team. Assure that all tickets for the team are handled within the appropriate timeframe Escalate tickets as needed Handle overflow of customer support calls and be available for any incoming customer calls Displayed good problem solving skills and the ability to make clear, quick decisions positive,
pleasant, team-oriented attitude; with a high level of enthusiasm Able to diffuse angry or frustrated customers Maintain favorable public relations with customers by satisfying customers' requests in a professional manner Worked extended hours as needed Worked with people from many different
departments with varying degrees of technical experience, and effectively express technical concepts both verbally and in writing. Successfully handled changing and multiple priorities, I have customer-service oriented and self-motivated, and possess good interpersonal skills. Support & maintain MS Windows NT 4.0/2000 Server, MS Windows 95/98/NT 4.0 Workstation and Windows 2000 Professional network operating systems and associated network software including anti-virus, backup, network management, virtual private network (VPN), and office automation (email, etc.) software.

University of Texas Health Science Center, Project Manager/Programmer
(Contract)
Programmer/Analyst- proficient with VB 6.0, ADO, OOP, distributed
application design COM and DCOM. Knowledgeable of SQL Server 7.0 including principles of database design and creation of stored procedures. MTS, and ASP experience in designing, developing, modifying and evaluating applications that support a healthcare environment. This position requires excellent communication skills and the ability to work well in a team environment. I manage the project with knowledge of database technologies and connectivity requirements of the Systems Delivery methodology, including analysis, design, testing, quality assurance, version control, and change management processes. I am responsible for coding the application components to specifications using applicable technology standards. I use my understanding of client/server concepts and development techniques with a data warehousing and decision support systems approach.

3/20/00 to 12/1/00
Goodwill Industries, Inc.
IS Manager

Managed a small IS department of four personnel, with a
small budget of three million, with a mix of Ultipro, Great Plains, Novel 4.1
to 5.1, SQL Server 7.0, and NT 4.5. In my short time there I have
Reengineered our infrastructure from a 350 user environment with sixteen
Location running ISDN to a 500 user environment with eighteen locations to DSL
and Frame Relay by design I was able to leverage our existing Cisco router by
only replace the main router and upgrading the modules of the remote routers.
I also implemented a new PBX system replacing our old digital system with voice
over IP. This implementation directly replaced multiple carriers per LATA,
Inconsistent DID, and dial up services and indirectly improved QA and
Efficiency. Ultimately we realized a cost savings of $220,000.00. At present
We’re reengineering an in-house proprietary VB 6.0 front end program and
SQL Server 7.0 backend, to a web based program with alternate storage for the
Backend. I also designed, engineered, and deployed a non linear video
Surveillance system for all the stores and administrative offices which used
The DSL and Frame Relay infrastructure for remote accessibility for loss
Prevention and management. I was also responsible for personnel reviews, budgeting, inventory, and purchasing of the IS department.

9/15/97 to 3/20/00
Provider Management, Inc. (Healthcare Management Consulting )
Senior Management Consultant

As a healthcare management consultant for hospitals, HMO's, PPO'S, home health, and clinics. I was responsible for client pre & post sales, liaison, engagement, and implementing market analysis, program development, controlling and monitoring the companies? products and services for the healthcare markets in the South Region, New Orleans, Texas with focus in Baton Rouge, Dallas, Houston, Austin, San Antonio, and El Paso area. Performed internal audits to identify compliance, cost management, allowable & unallowable expenses, reimbursement per diagnosis and procedure, general accounting, cost reporting, and tax planning. Advised providers on software and network implementation & configuration, audit ICD9, Meds, and CPT codes for accuracy. Revise billing and accounting policy and procedures to coincide with contracts and/or regulated carrier. Identified claims and provider reimbursement related system problems and processing issues. Wrote programs for data warehousing, OLAP, HEDIS & Utilization Management Reports and Executive Information Systems (EIS). With little or no supervision I conducted brand management, produced print, radio, TV, and web media, lease negotiations, mergers and acquisitions, real estate acquisitions, system integration, and configuration management for healthcare entities in the South Region area. As a healthcare management consultant I raised 1.2 million in private placement capital for a client to purchase two home health agencies, secured two real properties for 60 cents on the dollar through a tax sale auction, used a government program to rehab the properties at no cost to the client, had the properties reappraise for a increase in value by 53%, which gave the client a 13% ITV position based on the market value of the property. Consolidated the purchase of the business with the real estate based on the IRS code. Based on the management consulting provided and after closing I was able to increase the valuation of the agencies to 2.8 million.







3/1/93 to 9/15/97
Small BIT Services, Inc. (Computer Company)
President/CEO
System Integrator for Healthcare

Responsible for marketing, advertising, accounting, personnel, and
Operation of open system Integration Company with revenues of $3,600,000.00.
Specialized in computer hardware sales, off the shelf software sales,
Network product sales, data voice cabling, LAN/WAN implementation, software
Training, computer maintenance, ADP security, and database development.
Performed studies of Enterprise-Wide Networks for Fortune 500
Companies. In a sales effort performed risk analysis, vulnerability analysis,
and hard & soft cost/benefit analysis to determine which roll out will give
the best price/ performance ratio. Demonstrated a network design or a small pilot network to all prospects to show proposed changes to network environment. Sold and implemented network open system solution baselines to Fortune 1000, which allowed them to realize a ROI by leveraging their initial Investment on their information system. Identified Year 2000 problems in hardware, operating systems, and applications vulnerability of failures when the date changes from December 31, 1999 to January 1, 2000.

9/21/91 to 2/20/93
Total Care Home Health
Director Human Services Information Systems

As Director of Human Services Information Systems I was responsible for all
Directives for human resource and information management functions for our
Home Office and branches. Maintained policies to ensure that agency was in compliance with ADA, FLA, ERISA, HOUR AND WAGE, EEOC, OSHA, CLIA, AND CIVIL RIGHTS. Prepared and maintained budget for the human resource and computer information system cost center. Managed and implemented policies that maintained a low TEC rate. Maintained four branch Payroll Time sheets for CFO and Controller. Responsible for ensuring all administrative and clinical personnel was current on their Continued Education Units CEU's.  Responsible for maintenance of Accident and Occupational, STD, LTD, Health, Dental, Life, Deferred Compensation, 401k, Vision and Childcare Programs to include the compilation of weekly and monthly management reports. Supervised and administered four fifty user LAN/WAN Novell and Windows NT Networks for Home Office and all Branches.  Programmed a database to maintain statistical data in reference to personnel and clinical cost that produced timely reports for cost reporting and contract management. Implemented strategic planning for human resources to assist in optimal reimbursement on cost report. Administrated and managed a $10,000,000 million dollar budget for Medicare, Medicaid, Champus, HMO, Private Insurance, Private Duty, Homemakers/Sitter's, DME, Medical Supply, Providers, Managed Care, and Primary Care programs. Implemented a Medicare compliant 100 % reimbursable self insured 401k, health, dental, life plan that increased reimbursement rates of all disciplines on an average of about 12% which also increase employee retention and decreased employee turn over.  Performed Cost Containment by auditing chart of accounts and reallocation as much of the indirect cost into direct cost as possible causing a containment of $620,000 dollars. Implemented a marketing program for the clinical department that taught skilled nurses how to document a primary diagnosis that justifies optimal visits for patient and agency. Designed the floor plan for the finish out of the new building, which allowed me to later directly allocate all A&G cost and each discipline's cost per square foot per Medicare, Medicaid, and IRS regulation.

5/1/89 to 9/21/91
University of Texas at San Antonio
System Support Analyst

Maintain system support for all administrative departments in the
University to include the Computer Lab, all the administrative departments,
and all of the academia departments throughout the campus.
Operated IBM 4381, MVS/SP, VMS/SP, CICS, TSO, REXX, NATURAL, DEC/VAX, Cray and the SNA network for the university. Wrote programs to facilitate the everyday function of system maintenance.

10/2/83 to 10/2/88
US Army Military Intelligence Ministry of National Defense
71L & 74 F SGT System Analyst III

Performed Inspection for the Inspector General as an Auditor of
Computer Facilities, to limit the risk and liability of compromise by North
Korean intelligence agents. Work on a team of experts specialized in physical security, signal security, and information security of military and civilian facilities. Operated surveillance equipment to perform TSCM, and TEMPEST to sweep for listening and video devices in facilities where Top Secret sensitive
Compartment data was stored. Wrote statistical programs to maintain information and to assist in plotting Order of Battle maneuvers for the Special Agent In Charge of the mission. Supervised personnel on new policies and procedures issued by the US Army Military Intelligence.


                           



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