Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
LNP/BBNMS/CLARIFY/CRM/G2/SDP/LFACS/GRANITE/SOLID/MLAC/OMS
Quality of Service (QoS) and Class of Service (CoS) Technologies
Queuing/Scheduling VLANs, 802.XX,
Familiarity w/ routing protocols including OSPF, IGP, RIP, IGRP, EIGRP
IP Networking: DHCP, DNS, IP address management, SSH, TELNET, FTP, etc
Extensive knowledge of SIP, MGCP, H.248, SS7, MPLS and traditional TDM signaling protocols (i.e. GR303)
Experience with the following:
Juniper ISG2000/NS5200/NS50 Firewalls (Netscreen)
Cisco Routers/Switches: 26xx/28xx, 29xx, 35xx/36xx/37xx/38xx, 45xx, 72xx/73xx, 75xx/76xx, 12xxx
Able to communicate effectively, present a professional and courteous interface to the customer. Strong analytical skill, "hands on" approach and the ability to work in a fast pace entrepreneurial environment.
Download Resume Format
Duane Nolan
3021Archar Lane, #81
Wethersfield, SA 73115
421.551.2310 - 341.710.3025 Cell
Dnolan52@yahoo.com
Objective
To secure stable contract to permanent employment
verses contract and a higher compensation.
I’m forty-five years old and desire employment that’s suitable for
retirement.
Areas of
Expertise
Turnaround Advisory
Management Consultant
Project Management
Network Administration/Design/Support
Vendor Management/ Contract Negotiation
Network Security/Audits Information System
Management
System and Database Administration
Accounting/Payroll/Benefits Administration/International
Finance
Advertising/Publishing/Sales/Marketing/Business
Development
Candidate
Six Sigma Black Belt, Villanova University
Professional
Skills
Designed, deployed, and engineered several LAN/WAN
projects
Certifications
Certified Microsoft Solution Provider
Certified Great Plains and MAS 90 Accounting
Software
Certified Magic Developer
Certified Grant Writer
Project Manager PMI
CCNP #5682
CISSP #75288
Memberships
Cisco Dallas
Chapter
Hedge Fund
Technology Association
National Professional Network Engineer Association
American Accounting Association
Project Management Institute PMI
National Association for Home Care
Mortgage Banker Association of America
National Association of Venture Capital
Mortgage Banker Political Action Committee
SIGGRAPH & NAB
Computer Skills
Operating Systems:
Windows 3.1X, Windows 95, 2000, XP, Windows NT
Workstations, 3.x - Vista, Ultimate, Windows 7, Windows Server 2003, 2005,2008,
Microsoft Office Professional, SharePoint
Novell NetWare 2.X - 6.5
SunOS, SCO UNIX 3.2.4C, Unix System V, Linux 3.3.2,
Ubuntu, Fedora
Windows SQL Server, 2000, 2005, 2008 R2
IBM System 36
OS/MVS/SP
TSO/ISPF
VM/CMS/DEC VAX/VMS
OS/VS1/JES2, OS/400
Novell NetWare 2.X-5.1X
Security Applications
Encase, Sleuth Kit, Maltego, Sguil, Fire V0.3.5b, Autopsy, NMAP, HELIX, forensic analysis, incident
response, data recovery, virus scanning and vulnerability assessment. Integrity checking, rootkit detection, time-based
alerting and active response. Network
intrusion detection and prevention system, traffic analysis and packet logging
on IP networks, protocol analysis,
content searching, and various pre-processors.
Autentication
Security Protocols: NAS
Server/AAA Server/Token Card Server: TACACS, RADIUS, Kerberos, Cisco Secure
ACS, MSCHAP, EAP-MD5, EAP-TLS, IEEE 802.1X, LDAP, ACL
Network Support
Services: Telnet,
ssh, rlogin, rsh, rcp
Programming
Languages:
Borland C++ 5.0 ,Visual C++ 4.2
Perl, Java, UNIX C, PL/1, Natural
COBOL
Visual Basic V6.0
Commercial
Databases:
Magic 7.0
Objectstar
Progress 6.0
COGNOS Impromptu 3.04
Databases and SQL
Microsoft Visual Studio
Microsoft Access
Oracle v7.33/ Sybase v11.1
Microsoft SQL V6.5, 7.0
ADABAS, Clarion
Access 7.0, Visual Fox Pro 3.0
Paradox 7.0, Delphi 3.0, Clarion, Alpha 4,
Revelation, Clipper
Data Boss
Dbase III 1.1, Dbase IV 2.0
Bietrieve, Informix 4GL 3.2.4, Intersolv Data
Direct 2.0
Gupta SQL 5.0
Microsoft Reporting Services (SSRS), Crystal Reports
Professional 4.5, Sybase
Accounting
Systems:
Ultipro/Great Plains
Peachtree
MAS 90
QuickBooks Business Professional
Education
Central Texas College, Seoul, Korea 60 hr.
Our Lady of the Lake University, 24 hr. Bachelor of
Science Computer Information Systems
Wharton school of business University of Pennsylvania, Bachelor of Business Economics
Present
US Army School of Military Intelligence
Certification in Data Processing Information, Physical and Signal Security
Alpha
Alternative Asset Investment LLC., dba Janus Triad (Insperity)
System Analyst
12-31-12 –
4-15-12
Corp to Corp
Contract position as independent consultant with AGIO Technology supporting
Hedge fund information technology for SAC Capital, UBS, and Morgan
Stanley.
As
a Senior support analyst I was responsible for managing and providing support
for Tier 2 and Tier3 network and system engineering. Handled and implement
daily production changes. Also investigated and diagnosed production issues in
a timely fashion. Managed and action internal processes for User move, add,
change, Patch Management, Reboots, and Firmware updates as per company
standards and policies. Via Microsoft SCOM, Solarwinds, CA Unicenter AUTOSYS,
and AccelOps performed system monitoring of alerts of critical financial
systems with corrective action within defined SLAs. Network tier 2 support for Linux 3.3.2,
Microsoft Server 2008, and Cisco switches and routers.
• Diagnosed server hardware,
capacity, and performance issues for windows servers.
• Windows MS Exchange 2003/2008 and
Server 2003/2008
• Used Microsoft tools and
methodology for troubleshooting issues.
• Proficient in Microsoft Cluster
Services Technology.
• Proficient with TCP/IP, DNS, SSL,
IIS, FTP and ability to troubleshoot issues related to these protocols.
• Scripting knowledge (Powershell,
VB, Perl).
• Knowledge of Active Directory with
ability to write LDAP queries.
• Share Point and Portal design and
administration.
DeanFoods (Tek
Systems)
Cisco Network
Engineer
6-27-11 –
12-31-12
Participates, as a key
member of the Telecommunications team, in the design, installation,
configuration, troubleshooting, support and monitoring of core LAN/WAN
services required for VoIP (Voice Over Internet Protocol) deployments
including QOS (Quality of Service), COS (Class Of Service) VLAN’s (Virtual
Local Area Network), SBC’s (Session Border Controller) and SIP (Session
Initiated Protocol) Carrier Services, and Wireless Deployment Air-AP1242,
. knowledge of Cisco VoIP including
CUCM/Call Manager 7/SIP/H.323/MGCP Gateways, CUBE, Unity Connection 7, Meeting
Place 7, CER, UCCX, Solarwinds Orion IP SLA, NPM, APM, Broadcom Netxtreme,
Linux System X configuration and system administration.
Provide technical input on projects;
designing, implementing, and supporting mission critical corporate networks and
complex converged infrastructures. Maintain and troubleshoot
Cisco Communication Manager 7.x/8.0 (CUCM) in a Clustered Solution; Cisco Unity
Connections, Cisco UCCE 7.x/8.0, Cisco Unity Presences, Cisco Unified Meeting
Place 7.X. Tandberg 150, Participate in the planning, designing, implementation
and management of projects that include new locations or deploying new
technologies across the network. Handle routine tasks relating to Telephony operations,
installation, and/or maintenance for local, off-site and/or remote locations. Migrations of
legacy PBX environments to Cisco VoIP 8000 VOIP
users and 200 Branches nationwide.
As a System Administrator III I was
responsible for administring Solarwinds Orion and Cisco Meeting Place.
As the administrator of Solarwinds Orion I
was responsible for maintaining, monitoring, upgrading, supporting, and
troubleshooting all servers, interfaces, applications, and nodes using the
following: SQL, SMI, WMI, SNMP, ICMP, TCP, UDP
understanding of Virtualization, Solarwinds Orion Modules v10.1 Network
Performance Monitoring, Application Performance Monitoring, IP SLA and Storage
Management protocols including SMI-S, SNMP, SNMP Traps, Syslogs, ICMP and WMI,
MS SQL, VB script, SQL, Polling Engines, Job Engines, and Job Schedulers.
Support and deployment Cisco
Call Manger 4, and Unity 4.0 VM and higher
·
Troubleshoot, repair, and maintain Cisco VOIP/Call
Manager/Unity/Network equipment on the LAN/WAN
·
Cisco Call Manager in a Clustered Environment
·
Cisco Unity in a Redundant Unified Exchange Messaging Environment
·
Determines appropriateness of hardware/software changes and/or
modifications related to VOIP on Cisco routers, switches, and call servers
·
Test and Troubleshoot trunks, BRI, PRI’s, and network links in
Cisco Router/Voice Gateways
·
Cisco Routing and switching background w/QOS experience a strong
plus
IPCC Enterprise a plus. Working with business groups to obtain new
build out requirements for both IPT and ACD.
Demonstrated knowledge of PBX telephone systems and voice mail systems. Knowledge of network protocols (including DNS, DHCP, SMTP,
and SNMP), and Windows Active Directory
Contribute to the development methodologies
for analysis, installation, and support quality assurance and testing of
transmission mediums and infrastructure components.
Coordinate the acquisition and installation of telephony hardware and software.
Support the maintenance of architectural voice services documentation.
Coordinate the acquisition and installation of telephony hardware and software.
Support the maintenance of architectural voice services documentation.
Work with business units to define business
telephony requirements.
Participate on regular on-call rotation.
Participate on regular on-call rotation.
Participate in business continuity planning
for infrastructure.
Execution of moves, adds and changes and end-user support.
Participate in evaluation and selection of new software and hardware.
Coordinate with the Help Desk to respond to questions.
Execution of moves, adds and changes and end-user support.
Participate in evaluation and selection of new software and hardware.
Coordinate with the Help Desk to respond to questions.
Work Experience
Alpha
Alternative Asset Investment LLC., Dallas, Texas
8-26-2009 – 6-27-11
Managing Director
Managed and directed an alternative asset practice
specializing in using gold, silver, copper, uranium, iron, renewable energy,
and cleantech as asset settled, and managed in trust to finance trade and
acquisition of electrification, oil and gas, rare earth metals, and development
of infrastructure projects’.
Maintain the needs of current and
prospective customers seeking debt or equity instruments that involved the
lending of both secured and unsecured funds
- Interviewed applicants to
assimilate financial information concerning their business
- Analyzed applicant’s capacity to
repay and determine whether a loan may be an acceptable risk within loan policy
guidelines.
- Obtained and directed the
analysis of all necessary financial data.
- Conducted credit check, conduct
or initiate EPA assessments and make site visit as necessary.
- Responsible for decisions on
loans and terms within establish lending limits, or make recommendations to
senior management and/or loan committee if outside of lending authority.
- Monitored existing investments to
ensure compliance with terms and recognition of any developing trends and
directs the drafting of all necessary loan documents and agreements.
- Call on potential or existing
customers to determine need for other bank services such as: lending products,
retail banking products, financial services or insurance needs.
Under our
special situation practice I preformed all phases of out-of-court workouts,
restructurings and sales, prepackaged plans of reorganization and chapter 11
processes.
Provided financial analysis
regarding restructuring and turnaround services for underperforming companies
and their stakeholders.
Conducted critically analysis of financial statements,
models, reports and company forecasts.
Preformed
modeling and valuation, risk measures, relative stress, stress testing,
external vs. internal risk, VAR, Sharpe ratios, liquidation risk, draw-down
risk, BK to recovery. Analyzed credit and CDS spreads, recovery rates, default
probabilities and loss given default using both market data and internal asset
backed models to gauge counterparty and credit risk. Over 10 years experience in credit risk and
distressed debt background at investment bank. Strong modeling skills, and
proficient in Matlab, SAS, and C++, Moody's KMV, Bloomberg
Responsible for ensuring company wide
compliance with FINRA and SEC compliance as it relates to Research, Sales, Trading
and Marketing. Responsible for review of marketing materials, responsible for
personal trading activities, monitor state and federal filings and for all
FINRA audits, exams and inquiries.
Supervised
the Network Engineering team and is responsible for the design, upgrade, and
the 24 x 7 operation of the network infrastructure that supports the CLIENT’s
cloud hosting service and the ServePath dedicated server hosting product lines.
Responsible for the department’s operations, for defining departmental processes
and procedures, ensuring internal and external SLAs are clearing defined and
are being met, and conducting staff performance reviews.
Administered a
project using CISCO AON Version 2.4 a projects partitioning tool used for work
performed by different engineers development teams. Used AON to facilitate the
project contain of all the resources, such as policy execution plans (PEPs),
message types, and property sets, created by a team. Nodes and other global
resources are shared among multiple projects, yet changes to those resources
within a given project do not affect other project
• Worked within the Implementation programmed
responsible for the implementation of the PoP’s (Points of Presence).
• Acted as the prime point of contact to various
customer and internal Cisco stakeholders.
• Deployed Cisco nodes in line within the customer’s
installation standards requirements.
• Integration and acceptance of the Cisco network
into the customer’s production network.
• Able to work with other equipment suppliers to
facilitate equipment integration testing.
• Leadership and co-ordination of up to 25 or more
Cisco and Cisco Partner engineers and other third party vendors.
• Ownership and management of the commercial
agreement between Cisco and the Cisco Partners and third party vendors.
• Working with the PMO Design/Test team, and the
Cisco BU’s to understand design changes. Change control of subsequent
implementation changes.
• Project budget performance management and
reporting.
• Worked within a project management framework (PMI,
PRINCE2, PROPS).
• Team player and effective communicator at all
levels within an organization.
• Able to lead and influence a group of engineering
teams.
• Flexible and able to cope with changing
requirements.
• Able to create and manage complex project schedules
and associated resource requirements and time restraints.
• Contract negotiation and revenue and cost reporting
skills.
• An understanding of IP technology.
• Competitor and industry awareness
• Project managing the preparation and build of the
appropriate staging facility.
• Facility and partner selection.
• Working with the Implementation Project Manager(s),
to understand the requirements associated with cabinet build and site delivery
requirements
• Logistic and inventory control experience.
Supervised
the Network Engineering team and is responsible for the design, upgrade, and
the 24 x 7 operation of the network infrastructure that supports the CLIENT’s
cloud hosting service and the Serve Path dedicated server hosting product
lines. Responsible for the department’s operations, for defining departmental
processes and procedures, ensuring internal and external SLAs are clearing
defined and are being met, and conducting staff performance reviews.
·
Extensive work with Server 2003/2008 R2
·
Patching experience across
1200 servers
·
Administration
Responsible for access to global groups/group shares also AD account creation,
modification, disable/re-enable, cloning, replication, and migrations.
·
Troubleshot hard drives, NIC, cabling, printer,
scanner, monitors and desktop, laptops, servers, VOIP phone system, and
wireless connectivity.
·
Performed user and group
object security administration (provision and de-provision access entitlements)
on Wide Area Network using Active Directory and proprietary tool for multiple platforms in diverse environments (., Windows, Unix,
AS400, Sharepoint, and Legacy Mainframe )
·
Applied security policies to control access to systems, maintained
and documented internal data security controls consistent with audit
requirements, including procedures, and individual access authorizations.
Resolved problems associated with end users and group attributes, including
permissions and profiles. Account Policies (Password Policy, Account Lockout
Policy, and Kerberos Policy), Local Policies (Audit Policy, User Rights
Assignment, and Security Options), Event Log, Restricted Groups, System
Services, Registry, and File System policy settings, Public Key Policies, or
Software Restriction Policies.
·
Troubleshooting skills and be able to solve complex problems on their own.
- Cisco PIX
firewalls - Routers - Switches - proficient in Cisco IDS/IPS, Cisco Pix,
Checkpoint NG, Nokia IPSO, Juniper/Netscreen Firewall, Snort IDS, Syslog
analysis and Windows/Linux/Unix Security configurations. Blue Coat and
NetCache Proxy servers - Cisco Intrusion Detection - Enterasys Dragon
Sensors
AT&T Business
Services - Richardson, Texas
10-26-08 – 8-26-2009
VOIP TIER II VOIP/FTTP/STATIC IP
LNP/BBNMS/CLARIFY/CRM/G2/SDP/LFACS/GRANITE/SOLID/MLAC/OMS
Quality of Service (QoS) and Class of Service (CoS) Technologies
Queuing/Scheduling VLANs, 802.XX,
Familiarity w/ routing protocols including OSPF, IGP, RIP, IGRP, EIGRP
IP Networking: DHCP, DNS, IP address management, SSH, TELNET, FTP, etc
Extensive knowledge of SIP, MGCP, H.248, SS7, MPLS and traditional TDM signaling protocols (i.e. GR303)
Experience with the following:
Juniper ISG2000/NS5200/NS50 Firewalls (Netscreen)
Cisco Routers/Switches: 26xx/28xx, 29xx, 35xx/36xx/37xx/38xx, 45xx, 72xx/73xx, 75xx/76xx, 12xxx
Responsible for network security
relating to hacking, DOS and other vulnerabilities.
Management of network IP space and
allocations.
Responsible for administration of RADIUS and all NMS systems.
Administration and maintenance of internal and customer hosted PBX systems.
Responsible for operation of all voice switching platforms.
Multiple Platforms & Property Configurations
Responsible for network documentation and writing SOP’s for all items relating to network maintenance and support.
Perform acceptance testing and quality assurance survey of head end installations.
Meet on-time deliverables
Identify opportunities for improvements in deployments and integration.
Proactively troubleshoot network integrity
Strong knowledge of computer networking and the Internet
Basic telephony knowledge or background
Clear understanding of SIP/RTP and VoIP technologies
Clear understanding of the provisioning process of Session Border Controllers,
Sonus Soft-Switches, PSTN/VoIP Gateways, Analog Telephone Adapters, etc
Experience with Unix/Linux/Microsoft operating systems, Reset passwords, set rights and permissions in Active Director Hands on network experience (creating AD groups), TCP/IP, DNS
Responsible for administration of RADIUS and all NMS systems.
Administration and maintenance of internal and customer hosted PBX systems.
Responsible for operation of all voice switching platforms.
Multiple Platforms & Property Configurations
Responsible for network documentation and writing SOP’s for all items relating to network maintenance and support.
Perform acceptance testing and quality assurance survey of head end installations.
Meet on-time deliverables
Identify opportunities for improvements in deployments and integration.
Proactively troubleshoot network integrity
Strong knowledge of computer networking and the Internet
Basic telephony knowledge or background
Clear understanding of SIP/RTP and VoIP technologies
Clear understanding of the provisioning process of Session Border Controllers,
Sonus Soft-Switches, PSTN/VoIP Gateways, Analog Telephone Adapters, etc
Experience with Unix/Linux/Microsoft operating systems, Reset passwords, set rights and permissions in Active Director Hands on network experience (creating AD groups), TCP/IP, DNS
Tier
2 Technical Support
The primary role of the Tier 2 Technical Support is the customer's and technicians secondary contact with the company. The position is responsible for further troubleshooting, determining the cause, and resolve the problem that has been escalated from Tier 1 and 2 Technical Support.
The primary role of the Tier 2 Technical Support is the customer's and technicians secondary contact with the company. The position is responsible for further troubleshooting, determining the cause, and resolve the problem that has been escalated from Tier 1 and 2 Technical Support.
Able to communicate effectively, present a professional and courteous interface to the customer. Strong analytical skill, "hands on" approach and the ability to work in a fast pace entrepreneurial environment.
Proficient with computers (PCs)
Proficient with topologies ( Ring, Bus, Star, FDDI)
Proficient with protocols (ISDN, TCP/IP, SS7, X.25,
FTP, NNTP, UDP, TELNET)
Proficient with Internet protocols ( FTP, TELNET, SMTP, NAMESERV DNS, POP, ICMP IGMP GGP TCP EGP IGP UDP)
Proficient with Internet protocols ( FTP, TELNET, SMTP, NAMESERV DNS, POP, ICMP IGMP GGP TCP EGP IGP UDP)
Proficient with CPE terminology (ATA, AP, Router,
Modem, DSL vs Cable, IPTV 480p vs 720p vs 1080p, component vs HDMI, etc)
Proficient with networking (TCP/IP, DHCP, DNS, STACTIC IP, Frame Relay, Switched 56,etc)
Proficient with networking (TCP/IP, DHCP, DNS, STACTIC IP, Frame Relay, Switched 56,etc)
Proficient with wide area networking (MGC, SS7, ISDN,
Proficient with Voice networks (PCM, TDM, ATM, SONET)
Proficient troubleshooting skills
Proficient for Windows and Linux (Windows: Configure TCP/IP settings, use command prompt; Linux: Understand top, ports)
Understand basic media jargon (JPG, WMV, MP3, etc)
Understanding of VOIP (should be able to explain the basic difference of VOIP vs PSTN voice service)
Engage customers in a professional manner (be courteous, be calm, be friendly)
Able to multitask (be on a call, surf Use Cases, open ticket, etc)
Able to learn quickly
Able to work flexible hours
Have in depth VOIP understanding
Have in dept OS (Linux and Windows) understanding
Have in depth Video and Audio home CPE equipment knowledge (connectivity, configuration, etc) analysis skills
Proficient troubleshooting skills
Proficient for Windows and Linux (Windows: Configure TCP/IP settings, use command prompt; Linux: Understand top, ports)
Understand basic media jargon (JPG, WMV, MP3, etc)
Understanding of VOIP (should be able to explain the basic difference of VOIP vs PSTN voice service)
Engage customers in a professional manner (be courteous, be calm, be friendly)
Able to multitask (be on a call, surf Use Cases, open ticket, etc)
Able to learn quickly
Able to work flexible hours
Have in depth VOIP understanding
Have in dept OS (Linux and Windows) understanding
Have in depth Video and Audio home CPE equipment knowledge (connectivity, configuration, etc) analysis skills
11/15/06 to
10/26/08
Computer
Consultant
SoftNet
Technologies, LLC.
Project management, consult and advise clients on
the integrity of in-house voice, data, video, and wireless network services.
This is achieved by planning, designing, and developing local area networks
(LANs) and wide area networks (WANs) across the organization. In addition, as a
Network Engineer I participated in the installation, monitoring, maintenance,
support, and optimization of all network hardware, software, and communication
links. I was responsible for analyzing and resolving network hardware and
software problems in a timely and accurate fashion, and provide end user
training where required. Delivered
support to end users in the organization about how to use various types of
software programs efficiently and effectively in fulfilling business
objectives. This includes troubleshooting applications and software for all
internal customers, such as operations, development, and other business units.
Responsible for assisting in the design, delivery, and improvement of in-house
software applications training programs and related courseware.
PROJECTS
Serve as Project Lead or Project Manager via
management of end to end system life cycle development of major projects. Supervised minor projects being lead by
intermediate level. Developed costing proposals
for projects, perform risk analysis, and manage change control. Provide business analysis, business area
assessment, user needs analysis and business systems design for major projects. Conducted comprehensive cost/benefit
analysis and prepared business cases for projects.
BUSINESS
Provide expertise to clients both in the delivery
of completed projects and in the implementation of improved operational methods
to meet the customer's business requirements.
Serve as client representative to one or more of the company’s major
client accounts, and function as project lead during all major projects for
that account. Assisted with development
of client information management standards and
evaluation of technology trends, with a focus to
enhancing the operational effectiveness of the client’s business. Contributed
to the preparation of responses to RFPS, ITQS and other service requisitions,
specifications and contracts. Contributed to the further development of
internal corporate business
practices, strategic plans and marketing
strategies. Reviewed, analyzed, and
modified programming
systems including encoding, testing, debugging and
installing to support the organization's client/server
software applications. Knowledgeable of the Rational Unified Process
and experience with rational
products.
Hands on experience with F5 load balancers, including configuration,
management, and troubleshooting. provide
support in a Unix, environment
Experienced in Data Warehousing and/or Business Intelligence including
warehouse design, ETL tools, and report design. Experienced with
reporting and warehousing. Experienced working with high volume
distributed system, where
performance, scalability, and concurrency issues
are a critical aspect of system design.
Analyzed assigned tasks, provide work estimates, and manage own time to
keep development on schedule. Ensured
that correct change control and build management practices are in place and
adhere to. Coordinated information
gathering sessions with the users for the purpose of reviewing, analyzing and
evaluating their needs; Created and coordinated project timelines; Recommended
enhancements to business processes;
Prepared requirements analyses, designed specifications, test plans,
scripts, and user documentation; Adhered to sound methodologies for project
management, business analysis and design, quality assurance, and customer
support; assisted in planning, managing, and implementing QA, validation user
acceptance testing (UAT) activities;
Promoted systems integration to leverage technology and reduce data and
process redundancy; Evaluated new tools and technologies for opportunities to
enhance functionality.
SUPERVISORY
Supervise and mentor all intermediate and junior
level staff assigned as members of my project team Supervised project life
cycle, intermediate or junior level client staff, or any sub-contracted
personnel assigned to my project team. Supervised and mentored all intermediate
and junior level staff working on other projects under my area of
responsibility. Assist in employee review and assessment processes. Displayed capabilities, illustrating
proficiency in both verbal and written communications. Exemplified a high degree of personal
integrity and interpersonal skills and abilities. Proved a willingness to commit the additional
time and effort necessary during periods of heavy workload in order to meet
project milestones, and implementation
deadlines.
As a proven
senior level consultant with knowledge of, and proven hands on experience in:
Application design, development and implementation
of medium to large
database projects.
Excellent written and oral communications skills.
Current data management methodologies, technologies
and standards.
Project management utilizing the full systems
development life cycle.
Supervision of project teams consisting of five
personnel or more. Possess a sound
working knowledge of, and significant hands on experience with, at least two of
the following:
Database design, development, and enhancement
within either the Oracle
DBMS or the MS SQL Server DBMS. Spatial Data Management Technologies. Strong
skills in WEB application development, Business or Systems Analysis, Project
Management.
3/30/05 to
10/30/06
Washington
Mutual
Senior Mortgage Loan
Consultant
responsible for proactively developing and
maintaining a network of Realtors and other quality sources of business in
designated territories in order to originate quality, one-to-four-family
residential mortgage loans in accordance with Banking policies and procedures.
Loan Consultants solicit new business to meet established loan quality and
volume goals; participate in business related development activities to
contribute to community effort and promote home ownership. The Loan Consultant
is also required to take complete loan applications, obtains all necessary
documents and signatures and delivers the complete loan package to regional
processing in a timely manner. In addition, Consultants insure customer
satisfaction by maintaining thorough knowledge of lending programs, policies,
procedures and regulatory requirements and by maintaining consistent and
thorough communication with all involved parties throughout the loan
process. Develop a strong partnership
with the assigned retail bank stores to increase mortgage loan originations
from Retail Bank Customers by co-marketing with Personal Financial
Representative and Retail Bank Store Manager.
Conduct training and referral clinics to employees
at the Retail Bank Store and provides on going product/pricing updates.
Actively cross-sell and provide referrals to other
areas of the Retail Bank.
Collect and analyze information regarding
customer’s income, assets, and debts; determining which financial products best
meet the customer’s needs and financial circumstances, advising the customer
regarding the advantages and disadvantages of different financial products, as
well as marketing, servicing and promoting Washington Mutual Banking products.
Maintain consistent communication flows throughout
the loan process with all involved parties to ensure timely appraisals, credit
decisions, funding and to expeditiously resolve all issues and questions.
Maintain current and thorough understanding and
familiarity with all program/product policies and procedures and continually
provides accurate and updated information to all customers.
Demonstrated sales ability and experience marketing
products to the real estate community.
Demonstrated ability to exercise judgment and tact
in communicating with customers and describing various Bank products
required at least 2 years experience in originating
conventional single and multi-family residential loans.
Knowledge of government regulations and secondary
market standards.
Effective communication and interpersonal skills
with an ability to work independently.
Self-motivated, high energy and excellent
organizational and follow-up skills a must.
Prefer thorough knowledge of lending regulations,
conventional and/or government loan requirements and general finance.
02/01/02/ to
03/12/05
Lonestar
Mortgage Bank
Assistant Vice
President of Commercial Lending
Managed associates in soliciting and servicing a
variety of real estate commercial loans; offers guidance and support to
commercial real estate loan officers. Typically dealt with large and more
complex real estate loans including investments, development, and construction
loans. Interviewed applicants and recommend for approval of customer
applications for commercial loans. Analyzes applicant financial status and
credit to determine feasibility of granting loan. Approves loan within
established limits or refers loan to loan committee for approval. Verified that
loan agreements were complete and accurate according to policy. Originated,
processed, closed, and fund over 300 million in commercial loans. Represented
the company in community/economic development activities and initiatives. I was
also responsible for ensuring company visibility in all aspects of the
community, establishing and maintaining relationships with other organizations
in the community to meet and not duplicate needs and services.
12/28/01 to
02/01/02
Realty Financial
Group, Inc.
Managing
Director
Commercial Mortgage in community banking
environment; responsible for establishing record of sales production; credit
skills with a related degree are essential responsible for developing and
maintaining strong relationships with clients and providing quality customer
service. Acts as the principal account manager
for new and existing clients. Develops, generates, and follows-up in new client
leads through referrals, and calls on existing clients to review portfolios and
makes recommendations as needed.
Responsible for sales, credit analysis, proper loan structuring, client
interviewing. Implicated decisions and
demonstrated knowledge of orientation to profitability, market and competition
and align work with strategic goals.
Understand and interpret financial industry, economy, market conditions,
rates, vendors and competition.
Represents the Bank in various, civic, community development, and CRA
functions to further enhance the Banks image and develop additional business
assists the Bank in establishing and maintaining market position in the
financing arena. Full cycle of the loan
process, from originating a loan, to closing a deal. Experienced with FHA, VA,
FNMA & FHLMC, Conventional guidelines, and BCD loans. Generated leads for
new and existing client base. Displayed strong cold-calling techniques,
territory management, lead generation and excellent organizational skills.
Worked from a virtual office, which required frequent travel in regions of
Texas, meet with bankers, business owners, CPA's and real estate brokers.
Offered a full spectrum of lending products Conventional, FHA, VA, Jumbo, Super
Jumbo, Sub-prime, Construction, Commercial and Reverse Mortgages. Underwrote
and structured commercial mortgages, commitment memorandum, reviewing
appraisals, property inspections, handling rating agency inquiries, and special
projects. Examined overall loan documentation of large, unusual or complex
transactions to ensure accuracy and completeness. Reviewed loan-to-value ratio,
credit reports, applications, etc., to ensure loans meet company standards for
sale into secondary market. Ability to perform mathematical calculations
including determination of housing to income, total debt to income &
housing rations. Ability to exercise independent & sound underwriting
judgment & apply knowledge of regulatory guidelines to loan decisions.
Ensure loan processing staff, producers or brokers procedure appropriate
underwriting or production procedures. Knowledge of underwriting procedures,
creditor financial analysis techniques, investor requirements and possess a
high degree of attention to detail.
7/15/01 to 10/1/01
American Express
Financial Advisor
Financial
Advisor
Took exams for state securities and insurance
licenses, and state investment advisor agent registration
actively market to locate prospective clients. Meet
with clients to understand their needs and help identify financial goals.
Analyze data and develop proposals. Present recommendations and secure business
through consultative selling skills. Followed up with client on company
services. Displayed the desire to succeed and the ability to work in a
self-sufficient manner. Confidence, persistence and excellent communication
skills are necessary.
ManPower
Technical
Contract
Employee
Assignments: MCI, PriceWaterCooper, Pacificare, UT Health
Science Center
Microsoft Windows NT/2000 experience, including
Active Directory, Exchange, Domains, WINs, DFS, DNS, MTS, IIS and DHCP
administration and design experience; 3+ yrs with Compaq StorageWorks storage
area network (SAN) solution. Experienced in designing, implementing and
managing the Compaq StorageWorks solution utilizing SecurePath, Virtual
Replicator, and native management tools; extensive Microsoft Windows 2000
clustering experience. Production Performance/Load Tuning Capacity Planning ,
LAN & WAN integration, hardware troubleshooting and repair, network
troubleshooting & repair, wireless system installation, router knowledge,
software installation, Server knowledge, Windows NT, 2000, Small Business,
Phone System knowledge a plus. IT Documentation, Software knowledge, Antivirus,
Backup, and Disaster Recovery knowledge. Configured and load Oracle Databases
& Applications, Oracle Tuning, Oracle Patch Administration, and TAR
Reporting, Tracking & Coordination. Experience with LAN/WAN topologies and
routing protocols (Ethernet, Spanning Tree, VLANs, Frame-Relay, TCP/IP, EIGRP,
T1, PPP, ISDN, POTS etc.) Project management experience/skills highly regarded.
TCP/IP, Cisco IOS, Cisco routers and Catalyst switches, T1's, frame-relay,
point-to-point circuits, Internet concepts, firewalls, and network security
PacifiCare,
Technical Support Analyst,
Perform technical support on a team of 10 analyst
supporting hardware,
software tickets for 900 users and 20 NT
professional servers. Monitor customer trouble tickets assigned to team. Assure
that all tickets for the team are handled within the appropriate timeframe
Escalate tickets as needed Handle overflow of customer support calls and be
available for any incoming customer calls Displayed good problem solving skills
and the ability to make clear, quick decisions positive,
pleasant, team-oriented attitude; with a high level
of enthusiasm Able to diffuse angry or frustrated customers Maintain favorable
public relations with customers by satisfying customers' requests in a
professional manner Worked extended hours as needed Worked with people from
many different
departments with varying degrees of technical
experience, and effectively express technical concepts both verbally and in
writing. Successfully handled changing and multiple priorities, I have
customer-service oriented and self-motivated, and possess good interpersonal
skills. Support & maintain MS Windows NT 4.0/2000 Server, MS Windows
95/98/NT 4.0 Workstation and Windows 2000 Professional network operating
systems and associated network software including anti-virus, backup, network
management, virtual private network (VPN), and office automation (email, etc.)
software.
University of
Texas Health Science Center, Project Manager/Programmer
(Contract)
Programmer/Analyst- proficient with VB 6.0, ADO,
OOP, distributed
application design COM and DCOM. Knowledgeable of
SQL Server 7.0 including principles of database design and creation of stored
procedures. MTS, and ASP experience in designing, developing, modifying and
evaluating applications that support a healthcare environment. This position
requires excellent communication skills and the ability to work well in a team
environment. I manage the project with knowledge of database technologies and
connectivity requirements of the Systems Delivery methodology, including
analysis, design, testing, quality assurance, version control, and change
management processes. I am responsible for coding the application components to
specifications using applicable technology standards. I use my understanding of
client/server concepts and development techniques with a data warehousing and
decision support systems approach.
3/20/00 to
12/1/00
Goodwill
Industries, Inc.
IS Manager
Managed a small IS department of four personnel,
with a
small budget of three million, with a mix of
Ultipro, Great Plains, Novel 4.1
to 5.1, SQL Server 7.0, and NT 4.5. In my short
time there I have
Reengineered our infrastructure from a 350 user
environment with sixteen
Location running ISDN to a 500 user environment
with eighteen locations to DSL
and Frame Relay by design I was able to leverage
our existing Cisco router by
only replace the main router and upgrading the
modules of the remote routers.
I also implemented a new PBX system replacing our
old digital system with voice
over IP. This implementation directly replaced
multiple carriers per LATA,
Inconsistent DID, and dial up services and
indirectly improved QA and
Efficiency. Ultimately we realized a cost savings
of $220,000.00. At present
We’re reengineering an in-house proprietary VB 6.0
front end program and
SQL Server 7.0 backend, to a web based program with
alternate storage for the
Backend. I also designed, engineered, and deployed
a non linear video
Surveillance system for all the stores and
administrative offices which used
The DSL and Frame Relay infrastructure for remote
accessibility for loss
Prevention and management. I was also responsible
for personnel reviews, budgeting, inventory, and purchasing of the IS
department.
9/15/97 to
3/20/00
Provider
Management, Inc. (Healthcare Management Consulting )
Senior
Management Consultant
As a healthcare management consultant for
hospitals, HMO's, PPO'S, home health, and clinics. I was responsible for client
pre & post sales, liaison, engagement, and implementing market analysis,
program development, controlling and monitoring the companies? products and
services for the healthcare markets in the South Region, New Orleans, Texas
with focus in Baton Rouge, Dallas, Houston, Austin, San Antonio, and El Paso
area. Performed internal audits to identify compliance, cost management,
allowable & unallowable expenses, reimbursement per diagnosis and
procedure, general accounting, cost reporting, and tax planning. Advised
providers on software and network implementation & configuration, audit
ICD9, Meds, and CPT codes for accuracy. Revise billing and accounting policy
and procedures to coincide with contracts and/or regulated carrier. Identified
claims and provider reimbursement related system problems and processing
issues. Wrote programs for data warehousing, OLAP, HEDIS & Utilization
Management Reports and Executive Information Systems (EIS). With little or no
supervision I conducted brand management, produced print, radio, TV, and web
media, lease negotiations, mergers and acquisitions, real estate acquisitions,
system integration, and configuration management for healthcare entities in the
South Region area. As a healthcare management consultant I raised 1.2 million
in private placement capital for a client to purchase two home health agencies,
secured two real properties for 60 cents on the dollar through a tax sale
auction, used a government program to rehab the properties at no cost to the
client, had the properties reappraise for a increase in value by 53%, which
gave the client a 13% ITV position based on the market value of the property.
Consolidated the purchase of the business with the real estate based on the IRS
code. Based on the management consulting provided and after closing I was able
to increase the valuation of the agencies to 2.8 million.
3/1/93 to
9/15/97
Small BIT
Services, Inc. (Computer Company)
President/CEO
System
Integrator for Healthcare
Responsible for marketing, advertising, accounting,
personnel, and
Operation of open system Integration Company with
revenues of $3,600,000.00.
Specialized in computer hardware sales, off the
shelf software sales,
Network product sales, data voice cabling, LAN/WAN
implementation, software
Training, computer maintenance, ADP security, and
database development.
Performed studies of Enterprise-Wide Networks for
Fortune 500
Companies. In a sales effort performed risk
analysis, vulnerability analysis,
and hard & soft cost/benefit analysis to
determine which roll out will give
the best price/ performance ratio. Demonstrated a
network design or a small pilot network to all prospects to show proposed
changes to network environment. Sold and implemented network open system
solution baselines to Fortune 1000, which allowed them to realize a ROI by
leveraging their initial Investment on their information system. Identified
Year 2000 problems in hardware, operating systems, and applications
vulnerability of failures when the date changes from December 31, 1999 to
January 1, 2000.
9/21/91 to
2/20/93
Total Care Home
Health
Director Human
Services Information Systems
As Director of Human Services Information Systems I
was responsible for all
Directives for human resource and information
management functions for our
Home Office and branches. Maintained policies to
ensure that agency was in compliance with ADA, FLA, ERISA, HOUR AND WAGE, EEOC,
OSHA, CLIA, AND CIVIL RIGHTS. Prepared and maintained budget for the human
resource and computer information system cost center. Managed and implemented
policies that maintained a low TEC rate. Maintained four branch Payroll Time
sheets for CFO and Controller. Responsible for ensuring all administrative and
clinical personnel was current on their Continued Education Units CEU's. Responsible for maintenance of Accident and
Occupational, STD, LTD, Health, Dental, Life, Deferred Compensation, 401k,
Vision and Childcare Programs to include the compilation of weekly and monthly
management reports. Supervised and administered four fifty user LAN/WAN Novell
and Windows NT Networks for Home Office and all Branches. Programmed a database to maintain statistical
data in reference to personnel and clinical cost that produced timely reports
for cost reporting and contract management. Implemented strategic planning for
human resources to assist in optimal reimbursement on cost report.
Administrated and managed a $10,000,000 million dollar budget for Medicare,
Medicaid, Champus, HMO, Private Insurance, Private Duty, Homemakers/Sitter's,
DME, Medical Supply, Providers, Managed Care, and Primary Care programs.
Implemented a Medicare compliant 100 % reimbursable self insured 401k, health,
dental, life plan that increased reimbursement rates of all disciplines on an
average of about 12% which also increase employee retention and decreased
employee turn over. Performed Cost
Containment by auditing chart of accounts and reallocation as much of the
indirect cost into direct cost as possible causing a containment of $620,000
dollars. Implemented a marketing program for the clinical department that
taught skilled nurses how to document a primary diagnosis that justifies
optimal visits for patient and agency. Designed the floor plan for the finish
out of the new building, which allowed me to later directly allocate all
A&G cost and each discipline's cost per square foot per Medicare, Medicaid,
and IRS regulation.
5/1/89 to
9/21/91
University of
Texas at San Antonio
System Support
Analyst
Maintain system support for all administrative
departments in the
University to include the Computer Lab, all the
administrative departments,
and all of the academia departments throughout the
campus.
Operated IBM 4381, MVS/SP, VMS/SP, CICS, TSO, REXX,
NATURAL, DEC/VAX, Cray and the SNA network for the university. Wrote programs
to facilitate the everyday function of system maintenance.
10/2/83 to
10/2/88
US Army Military
Intelligence Ministry of National Defense
71L & 74 F
SGT System Analyst III
Performed Inspection for the Inspector General as
an Auditor of
Computer Facilities, to limit the risk and
liability of compromise by North
Korean intelligence agents. Work on a team of
experts specialized in physical security, signal security, and information
security of military and civilian facilities. Operated surveillance equipment
to perform TSCM, and TEMPEST to sweep for listening and video devices in
facilities where Top Secret sensitive
Compartment data was stored. Wrote statistical
programs to maintain information and to assist in plotting Order of Battle
maneuvers for the Special Agent In Charge of the mission. Supervised personnel
on new policies and procedures issued by the US Army Military Intelligence.
Download Resume Format
0 comments:
Post a Comment